Level 1

38 points

iOS 11 touch screen issues 6S

After installing iOS onto my iPhone 6S I go to input my passcode and the touch screen does not work. I've hard reset my 6S more than 15 times. One of those times I got the touch screen to work. I was able to unlock the phone in. I had to reboot for some reason and the issue is back. I did not have this issue with my phone AT ALL before iOS 11 today. Except with the beta. Now I am stuck hard resetting my iphone. Does anyone have a solution for this issue?? Anyone know to downgrade back to iOS 10.3.3?

Update: Just got it to work after 10 more hard resets. I log in. After a while the screen goes back to passcode and the touch screen stops working again...WHATS GOING ON? I can unlock the phone using touch but that's about it. I'm getting tired of these software issues...

iPhone 6s, iOS 11

Posted on Sep 19, 2017 1:37 PM

154 replies

Sep 27, 2017 4:40 PM in response to jono91702

Did you replace the screen o your phone at some point?

DiegoMX1

Level 1

4 points

Oct 5, 2017 9:01 PM in response to Chongthu

Hey there I had the same issue you can still downgrade to iOS 10.3.3 but there's many steps

If you need help or questions I can help how to do that.

jono91702 Author

Level 1

38 points

Oct 5, 2017 10:23 PM in response to lparihar9

had to restart my phone again today, thus, my touchscreen sipped working again. VERY reluctantly, I just downgraded to 10.3.3. The future is clear but I'm seeing pixels. ...See what I did there? Lol.

Bausen90

Level 1

4 points

Oct 10, 2017 12:11 AM in response to jono91702

iOS 11.1 Beta 2 solve the problem! 🙂

jono91702 Author

Level 1

38 points

Oct 16, 2017 5:47 AM in response to sumanta_b

Yes as I've stated, I did downgrade when apple started signing 10.3.3 again. You can not downgrade if apple stopped signing the actual downgrade you trying to get to.

Nov 1, 2017 11:02 AM in response to felipepinac

So far, so good after installing 11.1. My touch screen issues happen after my phone is asleep for awhile. Tomorrow morning will be the test for me.

hsudog

Level 1

9 points

Sep 19, 2017 2:14 PM in response to woodmeister50

I am unable to turn it off. Because the touch screen does not work, I can't swipe to turn off. When I use the power/home button combination, it just does a hard restart. Still not working ... just did another restore to factory settings. The phone is restored to a "fresh" ios11, but touch screen still non-responsive.

jono91702 Author

Level 1

38 points

Sep 19, 2017 2:31 PM in response to jono91702

There's a major bug. I put my phone into recovery mode once again. Restored and installed iOS 11. Same issue. Did hard resets and one of them worked and now I am restoring my phone via my icloud trying hard not to let the screen go to sleep as I type this.... ok, minutes later after restoring my iCloud backup the iphone restarted itself. FML! ...It now says restore completed but I can not continue due to the touch screen not working.

Apple has some serious explaining to do. I can't use my $900 iPhone 6S 128Gb phone after their update...

I would love to hear from Apple about this.

jono91702 Author

Level 1

38 points

Sep 21, 2017 12:07 AM in response to Dogcow-Moof

Why hasn’t Apple Support chimed in or suggested that or anything? They’ve chimed in quickly on others questions and concerns. Im very sure they know it is a software issue. If it were a hardware failure I would have had this issue with iOS 10.3.3. I did not.

lmcamoes

Level 1

15 points

Sep 21, 2017 2:20 AM in response to sina_Rager

I have the same problem on my Iphone 6S.

I replaced the screen a few months ago and now after the update the screen does not work at all.

After one of many resets the screen worked and I did a full restore and now I am stuck with the "hello" screen.

Please help!

Sep 22, 2017 2:40 AM in response to lmcamoes

Yes, there is no problem there. I managed to make iOS11 work once, which was enough to set up the watch for now, but i will be back to iOS10 later. That means no watch pairing until they solve this issue. I guess they will do in a later update. They seem to have had issues with 3d touch, and this will be implemented in the near future, so let's hope is solved then.

Sep 24, 2017 12:35 PM in response to jono91702

Same issue with iphone SE .. all was perfect with 10.3.3 now with 11 the touch screen becomes unresponsive variably. I have to close the app and re-load. But input, especially using imessage is difficult...it's like... press a key...phone accepts key a second later., talk about delayed input. This is not good.

cpkunwar

Level 1

4 points

Sep 26, 2017 4:27 AM in response to jono91702

Yes. I have got same problem. Today installed iOS 11 in iphone 6s. Now my touch is not working to open phone. I have to use password. Not able to download apps from App store by using finger scan (touch).

jono91702 Author

Level 1

38 points

Oct 2, 2017 6:03 PM in response to Astrododo

I'm just off the phone with Apple Care. They told me they will not replaced the phone because of a software issue. She also said the new update fixed the touch screen issue. I asked her to please email me the change log where it specifically states this issue has been addressed in iOS update 11.1. She changed the subject and did not answer my question.

I want a phone that works!!! Apple killed my touchscreen with their 11.0 iOS update. I can not turn it off or restart it. If I do I do the touch screen will no longer work.

I'm ****** off!!!!

Oct 4, 2017 11:47 PM in response to jono91702

I do not understand something. The problem with the screen has not been solved, but today I read in the news that Apple stopped signing the firmware 10.3.3. And how now to be the one who was updated on iOS 11 and who does not have the screen working? How to be personally to me if my iPhone with 10.3.3 is accidentally updated to iOS 11? Apple, how are you feeling there? What the **** is going on here?

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iOS 11 touch screen issues 6S