Can't play ringtone in iOS 11

I'm not sure I'm following you. The ringtone issue started with iOS11. Since then, over the last two weeks, there have been two iOS updates (11.0.1 and 11.0.2), neither of which helped those who are experiencing the ringtone issue.

Discovered something really odd. I tried my wife's iPhone 6 which uses an Apple ringtone, By the Sea, but the phone does not use that one but uses another ringtone that is not the default. I thought this was all about custom ringtones. Weird!

Nope, this isn't just about custom ringtones. Purchased Ringtones on some phones, which are selected in settings, don't play and the tone that plays is the default tone. We have two iP6. One didn't suffer this oddity. One did. On the one that did, we just purchased a new ringtone and it works fine.

I also have the same issue, none of my ringtones work like yours, I have talked to a senior advisor at Apple with no resolution to this problem! Had I known all of these issues I would have never downloaded the ios11

LOL.....we're just users here, so no offense, but knock yourself out and do whatever you choose. If you think Apple's reading this and trembling over the potential loss of a customer over a ringtone, they're not. And of course we all know Android's have zero issues, right?

I tried your method of purchasing another ringtone from the store and setting it as the default. This worked, but only for that ringtone. When I tried switching to one of my other ringtones, it went back to default.

I did try the earlier suggestion of selecting the default, quitting the settings program and restarting. This did not fix anything either...and I have a ton of ringtones. For me this ONLY affected ringtones, my text alerts that were bought worked fine from the get-go... stumped.

Because some purchased ringtones work and other don’t, and mine was a customized ringtone, I suspect the issue may be in the format of the audio file or something along those lines. Nothing else makes sense.

I'm sorry if I gave the impression purchasing one ringtone and selecting it would somehow let all the others work. For most people, they just have a ringtone that isn't default and they were getting upset at having to have their phone ring with the default tone every time. This seems to be the only way to stop the default tone from ringing, but it won't solve the overall larger issue with all your selected ringtones. It's just a simple solution for the primary tone until Apple releases a fix.

Tried this but it doesn't work. The ringtones are in my iTunes library and are on my phone. When I pick a custom ringtone under sounds, it plays. but when i call my phone the default rings. Big glitch even with the 11.0.2 update

NO! I am NOT going to give up all of the ringtones Apple forced me to buy! This glitch needs to be FIXED!!! How could they have rolled this update out without testing this glitch??? I’ve been involved in IT testing for many years and this never would have gotten by!!! I’m about ready to get an android and forget Apple!!!

I know. We hate Apple. I had to buy this ringtone made from a song I’d ALREADY purchased back when that was the methodology. If there’s one thing you can count on, it’s Apple figuring out how to make a buck. It’s never just a new phone but cables, ear buds, cases, car adapters... 😡

You sound like a spoiled child. Apple didn't force you to buy a single ringtone. Did someone from Apple come to your house and force you to click purchsase? Of course not. And to be honest, since we're just users we don't care if you go Android. Like Android doesn't ever have issues itself.......LOL

Sorry but I agree with the guy ranting! I to have many specialized ringtones that I use to recognize callers! I paid over 900 for my phone and fully expect it to function properly, this may be petty to you but for lots of us it’s a rather big deal

I've never trivialized this and I understand for some, this is an issue. But in the scheme of life issues, not having one's personalized ringtones, while maybe inconvenient, is not such a big deal it's worth ranting over. Apple always fixes issues like this and you can be assured a solution will be coming. Just be a little patient, unless is just makes you happy to whine?

Garage Band work-around satisfied me only because I basically remade the one custom ringtone that I use as my default ringtone. I realize that this is not monitored by Apple, but this should still be fixed for those that use ringtones as a caller ID, and for non-working purchased ringtones.