****** Apple says it is not a software problem but everyone on this site can't be wrong! In my family, we have 2 iPhone 6s cell phones and one works well and the other you can't hear out of the ear receiver. Callers on the other side can hear me but I cannot hear them. The service provider is Verizon and obviously there is no issue because one phone works perfectly. It may be some defective hardware issues and Apple will not take responsibility.
The defective phone works with headphones and on the speaker.
None of these fixes have worked. Latest update 11.2.1 - All problems started with the 11.0 update
- I keep both phones updated to latest IOS updates
- Reset the settings - no help
- Checked all speakers using various means including recording a message. - Clear recording - no solution
- Checked incoming and outgoing calls using 2 cell phones and also a landline - no solution -
- Shut off bluetooth - eliminated all bluetooth devices - no changes
- Car bluetooth works fine - just like the speakerphone and headphones - both parties can communicate
- Turned the phone off several times (reboot) - no solution
- Transferred calls to a good phone using *72 + 10 digit phone number - the good phone picks up call perfectly.
What am I missing? Please help!
<Edited by Host>