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Level 1

54 points

No notifications - iOS 11

I upgraded from 10.3.3 to iOS 11 last night and now my imessages do not wake the screen, any ideas? i am on wifi, i have used 4G to test and i send a message but i need to pick the phone up and there is a notification there.

Really frustrating.

iPhone 7 if that helps?

iPhone 7, iOS 11

Posted on Sep 20, 2017 7:25 AM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Sep 21, 2017 7:03 AM

Hello BryC,

Thanks for using the Apple Support Communities.

I see that you just upgraded to iOS 11 last night, and now your iMessage notifications don't wake the screen. It's important to make sure that you are receiving your notifications correctly, so I'm happy to help you resolve this.

I suggest trying the steps in this support article: Use notifications on your iPhone, iPad, and iPod touch , specifically:

If you don't see notifications for a specific app

To get notifications, connect to a Wi-Fi or cellular network. If you don't get notifications for a specific app, try these steps:

Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.

If you have notifications turned on for an app but you're not receiving alerts, you might have Banners turned off. Go to Settings > Notifications, turn on Show as Banners and choose a type of banner that you want to see.

Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.

Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and turn it off. Or swipe up from the bottom of the screen to open Control Center and tap .

If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.

Let me know if you have any questions.

Best Regards.

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23 replies

trent189

Level 1

4 points

Mar 21, 2018 12:38 PM in response to BryC

I'm having a very similar problem on my iPhone SE, except that it's intermittent--I will occasionally get audio notifications, but frequently don't, and there's no discernible pattern. I've taken all the steps recommended in the first post, to no avail. I don't recall this happening with any iteration of IOS 10.

amira97

Level 1

4 points

Mar 22, 2018 2:31 PM in response to Leanne_68

I’m using iPhone 6 but doesn’t receive any notifications from Whatsapp, Instagram, Gmail etc. I also did all the things that you suggested above but it do not work. Please solve this as soon as possible 😟

Mar 22, 2018 5:13 PM in response to amira97

To be fair to Apple, I finally found the problem. Apparently, the silence button is easily moved to the silence position because I never use it (I just turn the volume all the way down) but it in fact was the source of the problem this time. In fact, it happened again to me today. Too bad there isn't some visual indication that the phone is silenced.

I was frustrated with Apple because I did a software update last year to our iMac and it would then randomly freeze to where only a hard shutdown would work. Many other people were having the same issue. Apple never acknowledged the issue but after some number of months, the computer started working normally again.

Mar 25, 2018 10:13 PM in response to Mark Fahey

I’ve found that some ⅓ party apps require the volume up a bit so to have silence I leave it right up and silence the phone at the watch.

CU Paul,

THE TEST OF OUR PROGRESS IS NOT WHETHER WE ADD MORE TO THE ABUNDANCE OF THOSE WHO HAVE MUCH, IT IS WHETHER WE PROVIDE ENOUGH FOR THOSE WHO HAVE TOO LITTLE.

✉ sent using an  iPhone 8 plus or an iPad Pro 2nd Generation.

( All typos c/o  inc. )