iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2017 10:42 AM

Have you checked Settings>Notifications>Messages to make sure that you have either Banner or Alert selected as the notification type and that you have sounds enabled there?

372 replies

Oct 12, 2017 3:12 PM in response to uVr4BsveiHdOxXNI

Sounds similar to what I'm experiencing. I reset the phone yesterday and message alerts came through and the screen lit up. This morning, nothing again. Made a purchase at the supermarket this afternoon and got a customary credit card alert and the screen lit up (as it always did before iOS11.x.y.z). I don't have time to experiment with various settings so the issue appears to come and go depending on my phone's mood.


I'm a bit tired these constant OS updates for what appears to be update's sake. I need RELIABLE tools that I can depend on to help me get my job done, Apple.

Jan 4, 2018 10:24 AM in response to TomNYC

I have a new iPhone 8 and an iPad Pro and have the same issue on each device. I did not have the issue on my old iPhone SE and iPad. I had Blue tooth on those devices. I use my Blue tooth with my fitness tracker and my car so i don't want to to turn them off. It should be compatible. My IOS is current at 11.2.1. I am very disappointed with this. In the past I could choose to silence/unsilence text sounds by the side button.

Jan 7, 2018 2:41 AM in response to TomNYC

I will join the list of upset iPhone users whose phones will not give notifications with paired with Bluetooth. My profession demands that I be connected to my phone while driving via Bluetooth and be able to receive Text Message notifications. No sound except for incoming phone calls through my trucks speakers.

iPhone 5SE with 11.2.1

Surely Apple support staff read these forums?

Jan 9, 2018 9:45 AM in response to TomNYC

Why am I not getting no notifications from my message and why is it that I'm senting a message but it when threw but it's still show that I'm still senting the message there is a big problem here and I need you to fix the issue. And when I exit the message it's deleted every message and it goes blank ???? I need who ever to fix my iPhone cause I can't even get a update to my phone??! Can somebody help

Jan 25, 2018 11:14 AM in response to ginny1922

It sad to see the list growing and still no fix from Apple. Having tried most of the fixes offered by others, I am still in the same situation as you. I will not turn off my bluetooth. That defeats the purpose of having that feature and would necessitate turning it on everytime you need bluetooth. Alll was fine until several weeks ago.

Jan 27, 2018 12:55 PM in response to TomNYC

Have the same problem - no vibration for texts in locked screen. I'll share with you that one can use the Apple Watch for such notifications. Very annoyed. To Apple; a locked iPhone in my pocket while at work is very much needed and was a useful feature in previous OS releases. Quality and design for intended customer use seems to be getting less attention lately.

Feb 3, 2018 7:12 AM in response to TomNYC

As an update, they sent me a new X and I set it up as a new phone as they requested which means you lose all ur texts which given they were sympathy texts I sort of wanted to keep them so spent hours copying them manually. Anyway same exact issue. Please people if your phone is under warranty, call apple do the trouble shooting and then request a new phone until this starts costing them money, they are going to I claim each time someone calls with the problem, “oh we have never heard of this problem” as they did when I called and mentioned the thousands of users with the exact same issue on their own discussion boards. If only an news article would come out on this they would all of a sudden find a solution I am sure. Ask for a replacement phone and keep asking for one until it is addressed by apple. They are selling a phone claiming Bluetooth capabilities yet it either functions asn expensive Bluetooth dongle or a phone with no Bluetooth capabilities. Not to mention apple watches are rendered worthless if u switch off ur Bluetooth. Send in your phone for replacement and keep doing it until they come up with a solution. And no the new phone set up as new did not solve the problem. So I will be contacting them again to request another phone until it is fixed.

Feb 9, 2018 4:01 PM in response to Matt-Boy

While that’s a great suggestion if you had gone through the pages of people posting here it isn’t relevant. Each one of us with this issue has stated that the dnd both in settings and individual texts are not set. This is a systemic Bluetooth issue where if Bluetooth is on we do not receive any notifications whatsoever. Has nothing to do the do not disturb settings. Thanks tho.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone not getting text notifications

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.