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Level 3

592 points

iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.

I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.

When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.

This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

372 replies

Sep 13, 2018 7:58 AM in response to TomNYC

I went into settings-general scroll down to rest click on it and reset settings it doesn’t wipe yours phone

Sep 28, 2018 8:32 AM in response to TomNYC

Reset Network Settings Settings > General > Reset > Reset Network Settings > Confirm resetting.

Sep 30, 2018 12:58 AM in response to Wish4FishTV

Yes, i did everything. The settings are correct. And as i mentioned i did a clean install several times (in DFU-Mode) and even this doesn’t solve the problem for me.

Sep 30, 2018 1:02 AM in response to BenBen12Ben

Also try go to Do Not Disturb - Silence - Always.

And make sure that Do Not Disturb is off as well as your schedule.

Sep 30, 2018 10:10 AM in response to BenBen12Ben

Hi if you go to settings >general>reset then rest all settings, after u have done this you should start getting notifications and text notifications hope this helps 😃

Sep 30, 2018 10:18 AM in response to Alibubble

Hi, thanks for your answer. Unfortunately that doesn’t help in my case :/

Even a DFU Clean install doesn't solve the problem. I experienced the exact same problem on 4 different 6S devices on iOS 12.

Oct 3, 2018 3:33 PM in response to markduganjr

Mark, thanks for the hint. This is exactly what the problem was. You saved us a lot of grief!

Oct 15, 2018 6:23 PM in response to TomNYC

I have an iPhone 7 and I just updated to iOS 12.0.1

I don’t receive notifications from messages at all unless I’m the app I get a sound apple please fix this it’s a huge inconvenoen

Oct 29, 2018 3:58 PM in response to MamaB2429

Did you ever get this figured out on your phone? I'm having the exact same issue and it's my husband too ha ha!

Oct 29, 2018 4:00 PM in response to MamaB2429

Same thing here! Did you ever figure out what was causing it?

JackiMcK

Level 1

27 points

Oct 29, 2018 4:01 PM in response to JenniferC73

No and it is so frustrating. I am so sorry I switched everything to Apple. They cannot figure things out.

Jan 15, 2019 3:46 PM in response to TomNYC

I'm not getting the new text message alert (ping) on my iPhone

iPhone not getting text notifications