You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

TomNYC Author

Level 3

592 points

iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.

I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.

When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.

This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

Top-ranking reply

TomNYC Author

Level 3

592 points

Posted on Oct 18, 2017 2:11 PM

I have checked or tried the following:

Do Not Disturb is not turned on at the time.
Bluetooth, when on, is not connected to any other device.
Updating to iOS 11.03 didn’t fix the problem.
I do not have an Apple Watch.
Restarting iPhone makes no difference.
In Notification Settings, Show Previews is set to Always.
Messages notification settings are: Allow: ON, Badge App Icon: ON, Show in CarPlay: ON, Show on Lock Screen: ON, Show in History: ON, Show as Banners: ON (Temporary), Show Previews: ON, Repeat Alerts: Twice.

I still don't get notifications when receiving some text messages. Unless I go into Settings and turn Bluetooth off.

I encourage everyone to report this bug directly to Apple here: Feedback - iPhone - Apple

View in context

372 replies

May 13, 2018 1:46 PM in response to TomNYC

I do not get a text notification on my home screen on my iphone 7. If i do not hear the ding i miss the message.

kirbyc57

Level 1

4 points

May 14, 2018 11:32 AM in response to TomNYC

I noticed my Do not disturb was turned on but i did not turn it on. This happened after i did the 11 update. I turned off do not dis..... and i now get my notifications sounds.

Jun 1, 2018 5:16 PM in response to TomNYC

So when I’m texting someone and the person that try’s to text me I don’t get a notification it just makes a sound with out the notif

PDXChas

Level 1

14 points

Jun 22, 2018 7:32 AM in response to TomNYC

I have the same problem on iPhone 8 iOS 11.4. Brought the issue up with Apple and they are not aware of it.

Jun 24, 2018 1:32 PM in response to MamaB2429

Same for me! It's only wife. Apple must hate my wife. The only logical solution.

Mmosby

Level 1

4 points

Jul 15, 2018 12:40 PM in response to markduganjr

This fixed my issue!

Riv01331

Level 1

8 points

Jul 21, 2018 6:26 PM in response to TomNYC

Same here...IPhone X...I haven’t read further to see if anyone has solved this??

PDXChas

Level 1

14 points

Jul 21, 2018 6:38 PM in response to Riv01331

My solution was changing notification settings. They were bypassing the phone and going to Apple Watch. If you have a Bluetooth device attached that may be an issue as well.