iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

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Posted on Sep 20, 2017 10:37 AM

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Posted on Sep 20, 2017 10:42 AM

Have you checked Settings>Notifications>Messages to make sure that you have either Banner or Alert selected as the notification type and that you have sounds enabled there?

372 replies

Apr 15, 2018 7:19 PM in response to TomNYC

I have viewed most if not all the statements here and nothing worked for my wife's 6s.

I saw something about bluetooth , no joy, mute same thing. Do not disturb nope.

I went to a text that I had sent to her during one of my 20 or so test messages. In the upper right hand corner are 3 dots. clicked on them and it something about location, so I said yes to each of them. You should know that while I was on this site and trying to log in, Apple would not let me, they then sent my wifes phone a code, when they did that the [hone beeped.


After I did the locations, I tried again and the phone worked, that was 5 hours ago, I check every hour and it still works.

Jun 24, 2018 7:46 PM in response to geofirth

It would be lovely if this is what it was for everyone - many posts just like this on this discussion but it is not the problem for most of us.


There is a big list of causes but the most common is that IF you have a Bluetooth device on, especially the Apple Watch, you won’t get the sound notification. A lot of people say a Bluetooth headset will do it too and I - for one - am sick and tired of people saying just turn off all Bluetooth, as if THAT is a terrific fix. I’m not pitching my watch to fix my phone.

Sep 26, 2017 1:42 PM in response to TomNYC

I have this same issue on my iPhone 7. I never know if I am getting a text anymore and spend hours without looking at my phone. I have gone through all of the notifications settings in the Settings area, and have made sure that my volume and ringer volume are the highest they can be.


It also doesn't vibrate when the ringer is flipped off. Please fix this Apple!!!

Oct 3, 2017 5:54 AM in response to TomNYC

Yup +1 from me on my 8+. The screen works after a reboot and will continue for a while but will then just stop working. No notification and pulling down from the top of the screen results in a blank screen.


This isn't a notification routing problem I.e. appearing on another device as it works correctly after a reboot.


The Bluetooth suggestion didn't improve anything for me.


This is a huge bug that needs to be dealt with ASAP. I was hoping 11.0.1 would fix it but alas not.


Issue reported to Apple for what it's worth.


Neil

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iPhone not getting text notifications

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