You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2017 2:11 PM

I have checked or tried the following:


  • Do Not Disturb is not turned on at the time.
  • Bluetooth, when on, is not connected to any other device.
  • Updating to iOS 11.03 didn’t fix the problem.
  • I do not have an Apple Watch.
  • Restarting iPhone makes no difference.
  • In Notification Settings, Show Previews is set to Always.
  • Messages notification settings are: Allow: ON, Badge App Icon: ON, Show in CarPlay: ON, Show on Lock Screen: ON, Show in History: ON, Show as Banners: ON (Temporary), Show Previews: ON, Repeat Alerts: Twice.


I still don't get notifications when receiving some text messages. Unless I go into Settings and turn Bluetooth off.


I encourage everyone to report this bug directly to Apple here: Feedback - iPhone - Apple

372 replies

Dec 13, 2017 3:25 PM in response to TomNYC

I have the exact same problem with messages, but there's more!

When I send a message (SMS or imessage), it keeps loading forever, although the message leaves and I get an answer as well. It keeps loading for some time, then the messages gone! The ones that I was trying to send and the ones I received!


I updated my iphone 6 to iOS 11.2.1 and ALL messages are gone! ALL meaning every single message in the last 6 years or so!


So now, I receive a message, no notification, the message is gone after some time! Nice one ha? Message list clear!

I tried everything written here: no luck!

Dec 17, 2017 11:39 AM in response to TomNYC

I stopped receiving notifications today and was stumped, even after reading through this forum - till my son asked if "Hide Alerts" was on.


On the text screen, go to the "i" in circle at top right of screen and check through options. "Hide Alerts" should not be switched on.


Somehow it had got switched on, on my phone, so I switched it to off, and that fixed it for me.

Dec 20, 2017 11:59 PM in response to TomNYC

I also have the same exact thing when updating my IOS FINALLY from 9.3.2 to 11.2.1. Text and missed call alerts doesn't display on the locked home screen. Every tip stated here doesn't do a **** thing. I have to shutdown and restart my Iphone SE then it shows them. But after awhile it then conveniently doesn't show them again at all. This is clearly a bug with version 11.2.1!


I hope Apple fixes this ASAP............. can't keep on restarting my Iphone...... sheesh!!!😠😠😠

Dec 30, 2017 7:56 AM in response to Sterling Hill

I’m a little confused by everyone who has an Apple Watch. Don’t you get your message notifications on the watch, thus not needing for the phone to notify? Then, when my watch isn’t on my arm, I still get them on the phone. I think it’s this way by design.


Also, for those of you struggling with this issue, have you tried backing up, restoring phone to factory, then restoring backup? That always seems to clean up bugs for me.

Dec 31, 2017 8:56 PM in response to TomNYC

I had this same exact problem with my new IPhone X. I chatted with a very nice Apple Genius and they were stumped. It even was pushed to a supervisor. Then they called me to see if they could talk me through a solution.... Nothing. It wasn’t until I took my IWatch off to charge that it dawned on me. It was because I had the IWatch on and paired with my phone. If you have an IWatch paired with your phone, it will not ring or alert you via the phone...it will be via the watch!! Your text and phone call will be present when you unlock your phone. When the watch is charging or off, my phone rings and alerts me with sound when in the locked position. Problem solved? Depends on if you like this feature or not. Have not discovered a way to change it. Hope this helped.

Dec 31, 2017 9:04 PM in response to lizbrofft

I think your right about the Apple Watch because I do have one paired, but the person I live with doesn’t have Apple Watch but if he leaves Bluetooth on he SOMETIMES doesn’t get an alert with text message. It’s hit and miss. As soon as Bluetooth turned off it works every time. Annoying when you want to use Bluetooth headphones.

Jan 2, 2018 10:24 AM in response to TomNYC

Hello Tom,


If you have Bluetooth turned on and are using a Bluetooth headset the sound is redirected to the headset and will not go to the iPhone speakers.

This is a huge problem for the iPhone that has been around forever. Example, I wear a suite for work and use a Bluetooth earpiece when on a call and when the call is finished I remove the earpiece and place it in my suite coat pocket. If I receive a text or email I will not be notified because the notification is being directed tyo my Bluetooth earpiece which I do not have in my ear.

The only notification that you can hear through the iPhone is a phone call. This is very irritating and the only phone that worked as we both would like was the blackberry. This should be super simple but since 99.9999999% of apple workers never use the iPhone in this manner it will probably never get fixed.

iPhone not getting text notifications

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.