Level 3

592 points

iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.

I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.

When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.

This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

Top-ranking reply

Dom H

Level 1

4 points

Posted on Feb 3, 2018 1:13 PM

I had the symptoms mention in this topic and was equally frustrated.... I fixed it in the messages app - when you receive a message from someone of course you can swipe to the left to delete it - there is a new option there next to the delete "show alerts" / "hide alerts" - right next to the delete. Make sure its "show alerts". that fixed it for me. I must have pressed it accidentally when trying to delete a message.

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372 replies

May 13, 2018 1:46 PM in response to TomNYC

I do not get a text notification on my home screen on my iphone 7. If i do not hear the ding i miss the message.

Jun 1, 2018 5:16 PM in response to TomNYC

So when I’m texting someone and the person that try’s to text me I don’t get a notification it just makes a sound with out the notif

PDXChas

Level 1

14 points

Jun 22, 2018 7:32 AM in response to TomNYC

I have the same problem on iPhone 8 iOS 11.4. Brought the issue up with Apple and they are not aware of it.

Jun 24, 2018 1:32 PM in response to MamaB2429

Same for me! It's only wife. Apple must hate my wife. The only logical solution.

Mmosby

Level 1

4 points

Jul 15, 2018 12:40 PM in response to markduganjr

This fixed my issue!

Riv01331

Level 1

8 points

Jul 21, 2018 6:26 PM in response to TomNYC

Same here...IPhone X...I haven’t read further to see if anyone has solved this??

mark 777

Level 1

20 points

Jul 26, 2018 9:00 AM in response to TomNYC

Same here. Why is this not being resolved with update??

dow187

Level 1

4 points

Jul 29, 2018 9:38 PM in response to MamaB2429

Did you ever resolve this issue?

Aug 1, 2018 9:54 PM in response to NicFinn

andy5145

Level 1

4 points

Sep 5, 2018 7:33 PM in response to IdrisSeabright

yes I have checked everything I could

caz1260

Level 1

12 points

Sep 11, 2018 8:04 AM in response to NicFinn

Yesss! It was this. Thank you 😊

Sep 30, 2018 12:58 AM in response to Wish4FishTV

Yes, i did everything. The settings are correct. And as i mentioned i did a clean install several times (in DFU-Mode) and even this doesn’t solve the problem for me.

Sep 30, 2018 10:18 AM in response to Alibubble

Hi, thanks for your answer. Unfortunately that doesn’t help in my case :/

Even a DFU Clean install doesn't solve the problem. I experienced the exact same problem on 4 different 6S devices on iOS 12.

Oct 3, 2018 3:33 PM in response to markduganjr

Mark, thanks for the hint. This is exactly what the problem was. You saved us a lot of grief!

Oct 15, 2018 6:23 PM in response to TomNYC

I have an iPhone 7 and I just updated to iOS 12.0.1

I don’t receive notifications from messages at all unless I’m the app I get a sound apple please fix this it’s a huge inconvenoen

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iPhone not getting text notifications