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iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2017 2:11 PM

I have checked or tried the following:


  • Do Not Disturb is not turned on at the time.
  • Bluetooth, when on, is not connected to any other device.
  • Updating to iOS 11.03 didn’t fix the problem.
  • I do not have an Apple Watch.
  • Restarting iPhone makes no difference.
  • In Notification Settings, Show Previews is set to Always.
  • Messages notification settings are: Allow: ON, Badge App Icon: ON, Show in CarPlay: ON, Show on Lock Screen: ON, Show in History: ON, Show as Banners: ON (Temporary), Show Previews: ON, Repeat Alerts: Twice.


I still don't get notifications when receiving some text messages. Unless I go into Settings and turn Bluetooth off.


I encourage everyone to report this bug directly to Apple here: Feedback - iPhone - Apple

372 replies

May 24, 2018 5:49 PM in response to cr8383942

After much research, I am convinced that at least in my case, there isn't any setting that will fix this. It's an Apple FEATURE. If you wear an apple watch, and it is paired to your phone, text notifications go ONLY to the watch. So if you turn off Bluetooth on the phone, the watch can't get those notifications, so they go back to the phone.

Ideally, Apple would change this behavior such that the notifications would go to BOTH devices.

But as it stands now, I just turned up the notification volume on my watch, and I haven't missed a text yet.

Jun 6, 2018 6:04 AM in response to TomNYC

This started in September 2017:

iOS 11 has a new "feature". In iOS 11, you are allowed to hide alerts from both general SMS and iMessage conversations directly in Messages app on your iPhone and iPad. This enables you to hide alerts from SPECIFIC senders! If turned on, message alerts will not show up on your iPhone or iPad screen once you turned on the hide-alert toggle.

Somehow this toggle was turned on, on my wife's iPhone 7, just for ME . We have no idea how (so she says). I think that possibly the update process did it. For months and months she was missing my text messages because she was not alerted by any means. The only way to know she got a text from me was to manually go to text messages and check. It was maddening!!! She was always texting with others (even during our conversations) but never responded to mine. We practically ended up in divorce court!

Go to text messages, select the text stream for the specific person, at the top of the screen, to the right of the person's name click on the circle "i" and you will see "Hide alerts" with a toggle. Be sure the toggle is turned OFF. Especially for your significant other!

It took me forever to figure this out. Someone does finally mention it at the bottom of this post.

Jun 24, 2018 5:29 PM in response to CapnCrockett

One of you must have "Hide Alerts" toggled to the on position. That is what my wife had. It was hiding all alerts when I texted her so her phone did not alert her in any way. She was missing all of my texts. This "feature" can be set per contact/person. For some reason she had it toggled to on for my contact only so I was the only one she was not being alerted for -- put a strain on our marriage! :-) Go to a text message from your wife or on her phone one from you, and click on the circle "i" at the top right. Scroll down and you should see "hide alerts". Make sure it is turned OFF!

Jun 24, 2018 7:46 PM in response to geofirth

It would be lovely if this is what it was for everyone - many posts just like this on this discussion but it is not the problem for most of us.


There is a big list of causes but the most common is that IF you have a Bluetooth device on, especially the Apple Watch, you won’t get the sound notification. A lot of people say a Bluetooth headset will do it too and I - for one - am sick and tired of people saying just turn off all Bluetooth, as if THAT is a terrific fix. I’m not pitching my watch to fix my phone.

Jun 25, 2018 12:55 PM in response to geofirth

Good advice. Definitely the first thing I checked was that button. Unfortunately it did not work. I’m using Sync.me for my contacts. It syncs all my contacts with FB and google (something my Android did without even needing a third party app). I have a feeling it might be part of the problem. Her and I share an email as well so it might be confused.

iPhone not getting text notifications

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