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iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

[Re-Titled by Host]

Posted on Sep 20, 2017 10:37 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2017 2:11 PM

I have checked or tried the following:


  • Do Not Disturb is not turned on at the time.
  • Bluetooth, when on, is not connected to any other device.
  • Updating to iOS 11.03 didn’t fix the problem.
  • I do not have an Apple Watch.
  • Restarting iPhone makes no difference.
  • In Notification Settings, Show Previews is set to Always.
  • Messages notification settings are: Allow: ON, Badge App Icon: ON, Show in CarPlay: ON, Show on Lock Screen: ON, Show in History: ON, Show as Banners: ON (Temporary), Show Previews: ON, Repeat Alerts: Twice.


I still don't get notifications when receiving some text messages. Unless I go into Settings and turn Bluetooth off.


I encourage everyone to report this bug directly to Apple here: Feedback - iPhone - Apple

372 replies

Jun 30, 2018 8:19 AM in response to PDXChas

I’ve had this issue since IOS 11 came out on my old 6s and Apple Watch. Now I have an 8plus and it is the same. What’s worse is I reported it as a bug to Apple in March but got no reply. There are over 5000 people on various boards talking about it. Not going to ditch my watch to get notifications and hands free is required in my state, so I’m not going to disconnect the phone from my truck.

Jul 15, 2018 1:56 PM in response to TomNYC

I've also been having trouble, sometimes notifications come through without a problem, but sometimes the phone does not alert me. Turning off my bluetooth access is not ideal as I am using Fitbit app to help with weight loss and I need to leave bluetooth on so that it can sync. I'm at a loss as to what to do. I just got the iPhone 7 and love it, except for this one issue.

Jul 17, 2018 11:04 AM in response to MamaB2429

Me too!!! I finally disabled the 'read receipt' for him because he keeps accusing me of ignoring his texts! I sent him a text this morning and could see he was typing a reply. I x'd out of our message thread and put my phone to sleep and sat and watched it. No alert flashed across my screen, nor was there a notification showing when I went back in to my home screen. Yet my sister sent a text and it came thru with all the bells and whistles. Someone better fix this quickly.

Jul 29, 2018 9:47 PM in response to dow187

I think so. When the Apple watch is connected it automatically silences alerts on the iPhone. So I disconnected my messages and the alerts on iPhone work. I wish Apple gave me a choice. I want to use customized ringtones, to recognize whose who. The Apple Watch just ‘dings’ all the time. I hope Apple begins to listen more, and allows for more choice.

Aug 9, 2018 8:08 AM in response to phodg50

I bought a new iPhone 6plus three weeks ago was pretty excited never had a iphone. Now I’m irritated and sad . I can’t figure out how to turn my sound on for notifications I have missed important data . I have tried toggling blue tooth, rebooting, going in to all apps and turning sound on . Still nothing . It will vibrate but no alerts. Please help

Sep 2, 2018 1:40 PM in response to TomNYC

I have almost the same problem running iOS 11.4.1 on an SE. Text notifications appear on the home screen, but there is often no audible alert or vibration if Bluetooth is enabled. The problem occurs if no Bluetooth devices are connected.


If, however, Bluetooth is enabled *and* an audio device is connected, then the audible alert plays on the connected BT device as expected.


I've had the problem for a while now -- seems to have started following an iOS update,.

Sep 18, 2018 3:55 AM in response to TomNYC

Ok, so the top pinned answer from uVr4BsveiHdOxXNI worked for me - disabling bluetooth from Settings (not from Control Center) made notifications light up the phone with the ding (as opposed to phone staying off and notification only showing up when activating the phone).


It turns out in my case that the watch was causing this. Turning off bluetooth only worked because my watch was paired with the phone (active bluetooth connection, ofc) and the watch itself was on silent. So the phone was duly delivering notifications to the watch which was silently discarding them. Un-silencing the watch made the ding come up on the watch - but the phone still doesn't get it anymore.


So at this point the question would be whether it's possible to get notifications (with dings) BOTH on the phone and on the watch.

Sep 30, 2018 1:05 AM in response to Wish4FishTV

In my case it’s definately no DND Settings or other Settings because after a clean install the text notifications work fine. And after a period of time the just stop working without doing nothing or changing any settings. After 10 minutes of working fine the just stop showing up on the display and i can just see them an hear the tone when im pressing the HomeButton.

Sep 30, 2018 9:53 AM in response to BenBen12Ben

OK, im sorry, that was wrong.


It’s true, that i don’t get any notifications (text messages or iMessages), if the iPhone time is set „in the past“.

If the time is set „in to the future“ sometimes i get notifications, but most of the time not.

Something is definately wrong with Messages and Notification with iOS 12 on an iPhone 6S.

Tested it on another 6S device and same behaviour.

iPhone not getting text notifications

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