Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Feb 27, 2018 3:12 PM in response to sergefromtheworld

Brand new update out has anyone tried it, I’m staying with outlook mail


Gail McClymontManaging DirectorPemberton Holmes Ltd.Commercial Property Management101 - 891 Attree Avenue, Victoria, BC, V9B 0A6Tel (250) 478-9141 Fax (250) 478-9103gailm@phpm.ca www.phpm.ca This email and attachment(s) (if any) is intended only for the addressee(s). This email contains information which may be confidential or privileged. If you are not the intended recipient please advise the sender by return email, do not use or disclose the contents and delete the message and any attachments from your system. Unless specifically stated, this email does not constitute formal advice or commitment by the sender or Pemberton Holmes Ltd. or any of its subsidiaries.

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Email slow to load in mail app with iOS 11

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