Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Dec 7, 2017 6:32 PM in response to kane_TO

This problem has been plaguing my IOS11 devices as well. I found something that as odd as it sounds fixed it for me. In the left pane I have always enabled viewing the “Unread” folder. Now that I can get the same result by pressing the little 3 lines at the bottom of the view I wondered if somehow that unread folder view was causing my problem. I selected “edit”and unchecked it and now my mail is working fast again. I will update this if it changes in the next day or so and becomes slow again.

Feb 17, 2018 9:40 PM in response to kane_TO

well, here's another perspective--I'm still on El Capitan on my MacPro and the same thing just started happening to me this week. Haven't changed a thing. I've got a gmail account also. Messages show up, and I have to sit there for what seems like forever looking at a blank space until the content actually appears. So...maybe doesn't even relate to upgrading the OS?

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Email slow to load in mail app with iOS 11

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