Smart Keyboard not working since ios11.

I've got a similar but different issue, (ipad pro 12.9) when my keyboard became unresponsive i at first removed it and then replaced it which usually got it working again. I then found out that lifting the ipad into a vertical position started it working again. Now this morning i removed the ipad from the keyboard to work with it on my lap and the on screen keyboard was on screen but greyed out and the screen was unresponsive. A reboot cleared the problem but what is causing these issues? Only Apple knows!

I have to say that the unresponsive issue is beginning to become tiresome. Anyone else feel that Apple missed a trick by not having the keyboard backlit?

My 1st gen 12.9 iPad pro worked flawless until about 4 months ago then the “device not supported“ message would pop up. For 2 months the keyboard has not worked at all, I have replaced with a new and nothing. My Logitech keyboard does work just fine but it’s heavy and I prefer the Apple keyboard for travel. Apple has stopped contacting me for a fix I am not sure they know what to do. I guess I will wait patently until they figure this out one day.

Since the 11.2.6 update, my smart keyboard has completely stopped working. It used to be an intermittent pain, but now it’s toast. The connectors are clean and resets both connected and unconnected have no effect.

Yay.

I agree - I have had the same issue. Example, today alone, I have rebooted my iPad 3 times before 9 am to get my keyboard to work.

I love and use my iPad Pro (12.9") for almost everything I do on a daily basis. I'm exactly the kind of person who uses my iPad as my personal/dominant computer. Not being able to use my external keyboard via the Smart Connector (which is seemingly the only type of accessory that takes advantage of the Smart Connector right now) is a major hit to my productivity.

Peter, I just purchased an iPad Pro and a Brydge Keyboard. Same experience as you...sitting at starbucks, logged into the public wifi and lost keyboard use. returned home and instantly started working. Have you learned of a solution?

Ive called italian support over this issue.

Italy does not have a program replacement for smart keyboard. For the accuracy they have never been aware of this problem.

For italian support team: Il supporto Italiano non ha ancora attivato nessun programma di sostituzione delle smart keyword. Incredibilmente non hanno mai sentito parlare del problema.

I've installed 1.3 beta 4 without any result.

regards

It feels like there are multiple issues in this thread. Some are getting error codes which may benefit from a new keyboard, while others (including me) are just having connectivity issues when we connect to a WiFi that requires additional credentials. In my case, I can so easily work around it with a CMD TAB sequence. My issue seems more software related, but perhaps I am wrong. Guess I will call Apple also to see if a new keyboard will fix my issue.

I ended up selling my iPad Pro last week to a friend who didn't need the keyboard. I still have a Air 2 and Mini. I will look at what is coming in the next few months and hopefully some items are fixed by then.

Its been a frustrating 6 months and have not heard from Apple on my open ticket in 4 weeks and ball was in their court to get back to me. Still a loyal Apple customer just taking a break from the pro.

I cannot believe Apple is letting it go this long without a resolution. At times, my device is unusable - reset, detach, reattach - very annoying. This is very unlike Apple. I have owned Apple devices since 1987.

I updated IOS 11. I plugged the Smart keyboard and appeared a notice on my screen. "This accessory is not supporting by the device." After that i upgraded IOS 11.3 Beta 1,2,3,4 problem is not changed. I saw same notice every time but keyboard is working. I informed IOS team i sent report on beta program several times.

This morning i saw IOS 11 Beta 5 is available for install. I was glad to see that and thought that the problem would be solved. I updated my IPad Pro 12.9 inches IOS 11.3 Beta 5 But after this update my keyboard did not work at all. Why is not a simple problem solved by Apple?

Apple wants to sell us a new smart keyboard? Because my keyboard is 1st generation for IPad Pro.

I began to think that Applied was following policies that would even move away loyal customers like us!

Really, If Apple thinks so; it was time to throw away all apple-branded devices and switch to Android.

Not helpful. Same problem. The solution and options presented didn’t work. Sometimes keyboard responds. Other times it doesn’t This is an Appole Keyboard which was very expensive. Worked before iOS 11. Not an acceptable problem.

I also have this problem. Started about 3 months ago and slowly getting more and more prevalent. Actually typing by screen at the moment.

Now keyboard works again.

Then we have the constant beeping when the case is closed as if the iPad is charging and disconnecting constantly.

Really not good enough for an Apple product.

And now its disconnected again and back to screen.

I would try that new microsoft tablet BUT i use my ipad to illustrate on the fly, and i can't do that with a laptop. You can see my book here which i did on my ipad ; https://www.amazon.com/Pollys-Pink-Piggy-Parlor-Hainline/dp/0999042521/ref=sr_1_ 1?ie=UTF8&qid=1521313491&sr=8-1&keywords=lisa+hainline

Guys can anyone one telll me where the “cancel” key is? I have the ‘command” key both sides of the spacebar but can’t find a cancel key. Is it the “delete” key?

I also see a “control” key 2 spaces to the left of the “command” key.

Thanks

You just cancel after trying to type in the space that opens when you hit the command and space-bar. It won't work so hit cancel in upper right to get out of that window and NOW try to type in a program.

I just updated to version 11.3 and that fixed the issue!!!!