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Prior to ios11, the Keyboard was throwing up intermittent annoying warning messages saying it was an unsupported device, but since ios11, it is not even detected. I have tried reboot both with it connected and not connected. Can anyone help please?
iPad Pro Wi-Fi, iOS 11
Use your Smart Keyboard with iPad ProIf your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:
- Make sure that your iPad Pro and Smart Keyboard are in the Type position.
- Remove the Smart Keyboard from your iPad Pro.
- Restart your iPad Pro.
- Reconnect the Smart Keyboard.
After 4 keyboards i found that trick to work also...BUT i had to do that at EVERY COFFEE SHOP I WENT TO...over and through all the steps As nothing else worked...until i upgraded to 11.3 and now it’s working fine. I had my rep working with developers as they knew about this WiFi issue, the switching back and forth. Even my phone / maps seems to stall with apps after i leave WiFi in a coffee shop, so it must be the shift in WiFi to not...but you’re saying you did the recent upgrade last month and still have an issue?
This is a problem with our organization as well since IOS 11 on iPad pro 9.7. This happens with the Logitech smart keyboards too. They are connected via the clean smart connectors. We are a buisness so when it happens I have plenty of iPads and Logitech smart keyboards to try. Its never the keyboard. Same iPad with the issue on multiple keyboards experience the same issue. Only the screen lock and home buttons at the top of the keyboard work, nothing else. Powering off the iPad and then powering it back on resolves the issue for an unknown amount of time.
Hopefully apple bots read these types of threads and use them as input. I think they were going to focus more on reliability in the next few IOS releases instead of features. I hope thats true because the last few IOS releases have been a dozy, especially for our fleet of iPhones.
11.3 does not work for me
wifi turned off with unattached keyboard and the attach keyboard + turn wifi on does not work for me
In italy they say have never heard nothing about this problem
command+space does not work (because the keyboard does not work...so what key i have to type?)
any other advice?
thx.....
steve
There appears to be 2 issues. One is software, the other hardware. I suppose some people may have both.
I have a replacement keyboard, which has pretty much fixed the problem. However, I still have fairly frequent times when it is not connected correctly (much less than before). To reconnect, I rock the iPad forwards, then back to its normal position. I find that the on-screen software keyboard disappears and I can type normally.
Witht the replacement keyboard, the loss of connection mostly happens when I am sitting with the iPad/Keyboard on my knee. If I have it on a hard surface (table) then it is usually ok and if it isn’t, then one rock forward/back will fix it.
On my first keyboard, I noticed that the 3 connecting pins were not level. When I got the replacement, I noticed that these pins were level. They appear to have shifted a bit now, so that they are very very slightly uneven. (I‘m talking fractions).
After months of non working keyboards or sporadic smart keyboards working I finally got back to the USA - stopped at Apple Store ( Encantada Tucson ) and within 5 minutes they had issue diagnosed. Faulty iPad Pro gen 2 - luckily 79 days still in warranty so they replaced the iPad .
This store has always been the best when ever a apple problem cops up - so after all the keyboard hoopla it turned out to be a pad issue !!
Anyway finally resolved !
Hi. I had the same problem with my keyboard. I got mine to work with rebooting with the keyboard in the TYPE position - not folded or anything.
Best Christian
The same has been happening to me since upgrading to iOS11. I do hope they solve this because its barely 3:30pm here and ive had to reboot 3 times already. But it helps to reboot the ipad.
Tried that thanks. I was advised to take it to Apple to look at it. They agreed to take it in and try to fix it - once I can find the receipt!
Hmmm.... and then again. It only worked this one time. I'm back to same old behaviour. Tried full restore. Not better. At Apple repair shop now.
/Christian
Yes, me too. Despite rebooting it is not recognise.
Having same problem. Since ios11 keyboard intermittently having connection issues. It only works if I do a complete reboot, not just shut down and restart. But it doesn’t last.
I tried everything, still does not work. This is most DEFINITELY an ios11 issue with me as well as others, please fix as this is rendering my ipad useless for work!!
100% a software issue. have older Smart Keyboard didnot connect. Thought it was broken. Bought a brand new one still doesn’t connect. All contacts are clean.
Starbucks WiFi for me too....
It happens to me on home Wi-Fi as well. It's iOS 11.0.3.
Smart Keyboard not working since ios11.
