Smart Keyboard not working since ios11.

Apppreciate and the advice including cleaning with alcohol. Nothing. Went into the store a couple days ago. Rep said he had not seen the problem but I was the third person he had seen with the problem that day-that was within 30 minutes of opening. New keyboard but not working. Support called and not aware of any problems. Do you have a failure to communicate within your organization? Are you going to tell me that all of these iPads failed at the same time with the same problem for the same reason? Really? Is this a problem with your last update?

I think we are chasing Phantoms none of which are the reason for failure other than operating system failure. I think observations are pure serendipity. I have two Wi-Fi’s ( Cox and ATT) at home but it makes no difference which I use. Apple sent me another 11 something update this evening with no luck. I just installed a new replacement keyboard today. Nothing works. I do not think Apple has a clue since I get conflicting information from them. Why so many iPad keyboards have failed at the same time? Are they going to call this iPad failure all at the same time? Three keyboard problems showed up at the Apple store in the first 30 minutes of opening Monday. I have a useless $160 accessory. Did quaility die with Steve? Do they care? Is the stock price going further into the toilet?

Same happened to me. This is defininetly an IOS issue 😟 and as others mentioned very annoying since you expect that is going to work seamlessly. I also think the pen works a little sluggish at times, no until I use my fingers the pen starts working again...and yes it was charged.

I am having the same problem. I have never had the issue prior to ios11 install. When connected to the smart keyboard my iPad flickers with the battery icon intermittently black and then green as if the ipad is charging even though it is not plugged in. When I try to use notes or email the keyboard is not recognized at all. When I disconnect the smart keyboard the iPad works just fine. No wifi issues or other red herrings. I have done a hard reset, a restore of the ipad, and a reboot in the type position. None of it works. This is clearly an iOS 11 issue. Looking forward to an Apple solution.

I see this also - before the Starbucks splash screen, the Smart Keyboard works. After I log in, it loses the ability to type. However, turning the airplane mode on then off does not fix the problem. I have to reboot.

I have the same problem. In fact, before iOS 11, my original Apple Smart Keyboard started failing and Apple replaced it under the new three-year quality program for the keyboards. Everything was fine until iOS 11, and now my almost brand-new replacement keyboard keeps being rejected by my iPad Pro (2015 12.9.) Making matters worse, Apple support shot wanted me to run through the hours long process of wiping and reinstalling my iPad again. How much time am I supposed to waste until the keyboard that was created specifically by Apple for my iPad and released 22 months ago is going to work?

I stand corrected. Apple replaced the Smart Keyboard and the problem is solved. It really must just be coincidental that it occurred at the time of ios11 Upgrade. I would have sworn otherwise. On the bright side Apple customer service was superb, respectful and responsive. Kudos to them.

One suggestion for you, after you get the splash screen and connect to the wireless, switch the airplane mode on which shuts down your wireless. At this point with the wireless off go to safari and try to type something in the address bar you should get a pop up on your screen asking you too turn oFriday the airplane mode. Hit OK on the screen and then turn off your airplane mode. Wait till your iPad reconnects to the WiF. If your problem is similar to mine your keyboard should start working. I have the same experience when I just turn the airplane mode on and off the keyboard does not work... hope this helps

Hello Everyone,

I’ve had the same issue and have been completely frustrated in the process. I‘ve called apple support and got a replacement. (From what I found on line this has been an issue, and apple has added time for the warranty on the smart keyboard. Mine was beyond 12 months and they replaced)

I’m now having the problem again. But I think I accidentally stumbled on a solution ( at least it worked on mine)

Its the WiFi. Connected to home WiFi or cellular I’m good. Public WiFi Smart keyboard will not work.

Hope this helps

Chris

I think we are chasing Phantoms none of which are the reason for failure other than operating system failure. I think observations are pure serendipity. I have two Wi-Fi’s ( Cox and ATT) at home but it makes no difference which I use. Apple sent me another 11 something update this evening with no luck. I just installed a new replacement keyboard today. Nothing works. I do not think Apple has a clue since I get conflicting information from them. Why so many iPad keyboards have failed at the same time? Are they going to call this iPad failure all at the same time? Three keyboard problems showed up at the Apple store in the first 30 minutes of opening Monday. I have a useless $160 accessory. Did quaility die with Steve? Do they care? Is the stock price going further into the toilet?

I will add my voice to the thread too. The Smart Keyboard started acting wonky on the iPad Pro 2 10” after iOS 11. I regularly get “Accessory not recognized” error message. This happened last time with the iPad Pro 1 and the Smart Keyboard after iOS 10. There is a bug in the system.

Ok, I have repeatable bug steps, Apple.

1. Go to Starbucks 😉

2. Set up Smart Keyboard, type. The keyboard works.

3. Connect to Starbucks WiFi through the splash screen.

4. Try to type again. The keyboard doesn’t work.

5. Turn on airplane mode to disconnect from WiFi. Turn it on to attach to Starbucks WiFi without splash screen. The keyboard doesn’t work.

6. Turn on airplane mode to disconnect from WiFi. Open Safari to get pop up message to connect to WiFi. Click “Settings”. Turn off airplane mode. Keyboard works.

This works every time, Apple. Now fix it! Make your keyboard smart again!

TEMP SOLUTION:

Same happened to me. This is defininetly a software issue and came up when updated the IOS, but I think I found a work around until they fix it.

So every time I’m connecting at work I get the splash screen and the keyboard stops working after the screen login. Then what I do is:

1) Open an APP get it ready to type in,

2) Close the keyboard completely until the IPAD shuts off

3) Open the keyboard again and it works

Annoying, but works for me.

At one point I was disconnecting the key board and reconnecting it, then closing it and opening it again as described above and it worked fine too, but was too much pain, specially during the start of meetings, until I discovered the simple three steps above. I hope it works for all until Apple makes the fix.

TEMP SOLUTION:

Same happened to me. This is defininetly a software issue and came up when updated the IOS, but I think I found a work around until they fix it.

So every time I’m connecting at work I get the splash screen and the keyboard stops working after the screen login. Then what I do is:

1) Open an APP get it ready to type in,

2) Close the keyboard completely until the IPAD shuts off

3) Open the keyboard again and it works

Annoying, but works for me.

At one point I was disconnecting the key board and reconnecting it, then closing it and opening it again as described above and it worked fine too, but was too much pain, specially during the start of meetings, until I discovered the simple three steps above. I hope it works for all until Apple makes the fix.

You need to seriously get this crap fixed. I cannot keep rebooting at the beginning of every meeting. IT IS AN iOS ISSUE NOT A HARDWARE ISSUE!!! FIX IT!!! I have already had to replace my MacBook Pro with a real laptop, please don’t make me have to put the $$$ out for a Microsoft Surface