iOS 11 - Scanning function is found on Notes

Hi Guys,


I've installed the new iOS 11 on both my iPhone 6 & iPhone 7 and was pretty excited with the scanning function available on the Notes app.


Sadly, the Notes app on both of my phone does not have the option bar where I can click on the "+" sign to scan a document.


I've tried restarting the phones but to no avail and I couldn't seem to find answers online.


Is anyone having the same issue?

Posted on Sep 21, 2017 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2017 4:36 AM

User uploaded fileYou have to make sure that you are using the ICLOUD or ON MY IPHONE folders. If you are using the email accounts folder it will not give you the option to sacn documents with the icon (+).


Photos:

1.These are the folders in my note app.


2.The folders that will show tabs on top of the keyboard are from ICLOUD and ONMY IPHONE.


3. There is no option or tab showing on top of the keyboard. This is from my email account folder.


User uploaded fileUser uploaded file

43 replies

Sep 22, 2017 6:56 AM in response to annjayelle

Hi there, annjayelle!


Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue using the option to scan documents into a new note in the Notes app. I suggest checking out this article to Use Notes on your iPhone, iPad, and iPod touch . Specifically, check out these steps to scan a document:

Scan a document in Notes

With iOS 11, you can scan documents in Notes. You can also add a signature or manually sign a document. With an iPad Pro, you can add a signature or sign a document with your Apple Pencil.

To scan a document:

  1. Open a note or create a new note.
  2. Tap User uploaded file, then tap Scan Documents.
  3. Place your document in view of the camera on your device.
  4. If your device is in Auto mode, your document will be automatically scanned. If you need to manually capture a scan, tap User uploaded file or one of the Volume buttons.
  5. Drag the corners to adjust the scan to fit the page, then tap Keep Scan.
  6. You can add additional scans to the document or tap Save when you're done.

To sign a document:

  1. Tap the document in the note.
  2. Tap User uploaded file, then tap Markup.
  3. To add your signature, tap User uploaded file, then tap User uploaded file. To manually sign your document, select a tool to use, then sign with your finger or Apple Pencil if you're using an iPad Pro.


Let me know the results and have a great day!

Nov 15, 2017 8:25 AM in response to annjayelle

I was having the same issue so I contacted Apple Support. It turns out I was trying to use a Gmail folder to scan the documents. I didn't even know I had several folders but if you if you use the "<" in the top left corner, it should take you back to "Folders". From there, click on the "ICLOUD" notes folder and create a new note (bottom right corner) from there. When you create the new folder, you should see all of the options.


If you want to remove other folders from the Notes app, you need to do it in Settings > Accounts & Passwords. When you select the account you want to remove, move the toggle to white for Notes.


I hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 11 - Scanning function is found on Notes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.