Airplay stops

Airplay mirroring stops working after a few minutes. I’m playing from iPhone to AppleTV. Just installed IOS11 yesterday.

iPhone 6s, iOS 11

Posted on Sep 21, 2017 1:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2018 12:45 AM

I’ve had the same problem. #1, keep iPad or iPhone plugged into power source while playing so that it never goes into sleep mode. #2, turn off cellular data. You’re already on wireless in home but it will stop Device from jumping back and forth between bands. You will still get emails and texts but just remember to turn cellular data back on when leaving the house since nothing will work once you leave wireless connection. If anything keeping device plugged into power source while sending to Apple TV will stop interruptions.

27 replies

Mar 14, 2018 12:49 PM in response to Hepcat B

My humble advice: don't waste your time on deniers. iTunes and Airplay have always been full of bugs, inconsistencies and unexpected behaviors. But, as usual, with iTunes Apple prefers to use a nice make-up instead of radical surgery. The product has always been disastrous and the only change along all these years is the way it looks like but not the way it works. Lots of persons have the same issues you and I have explained but, still, for some persons is "a problem with your network"... It's a copy of the typical answer you get when calling for support to your cable or Internet company...

Mar 17, 2018 1:28 PM in response to avlasich

Airplay issues started with me when I added some homekit devices. iPhone X keeps cutting airplay from safari or just doesnt start from other apps. Good old iPad air works. Next iOS is going to focus on all kinds of bugs to be fixed I heard. Hope thats the case, because iP4 was the best Apple product and reason for me to go all in with Apple. Since that, every software seem to have problems. It just works should be the frase again asap...

Sep 25, 2017 4:47 PM in response to MrsDarlene

I have the same issue.. it is NOT related to radio interference. I've tested the connectivity in multiple environments, ALL of which worked perfectly prior to the IOS 11 upgrade. I have the same problem AirPlaying with both my IOS 11 device ON and OFF the network (connected directly to the ATV).


Steps for Direct Connect to the AppleTV from my IOS 11 (iPhone 6S Plus) Device..

- Power on AppleTV

- Make sure WiFi and Bluetooth are enabled on both the AppleTV and IOS 11 Device

- Make sure they are NOT connected any wireless network or other Bluetooth Device

- Start up a video source that has an AirPlay option

- Connect the IOS 11 Device to the AppleTV via AirPlay


-- Wait for it to drop the AirPlay connection (at least for me it does)

Sep 21, 2017 1:54 PM in response to MrsDarlene

Intermittent problems are often a result of interference. Interference can be caused by other wifi networks in the neighbourhood or from many household electrical items.


You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items that cause interference.


Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate (which may help where interference is present. You might also try moving the Apple TV away from other electrical equipment.

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software or from device to device, so just because it worked before or works with a different device doesn’t exclude interference as a problem.

The following article(s) may help you.

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

I understand that some of the suggested software (whilst once free) has become pay-ware, I suggest you look around, you may find free alternatives.

Dec 18, 2017 12:30 PM in response to MrsDarlene

Hey there. I've experienced frequent interruptions in AirPlay now for more than half a year and I think I solved it today for me. I usually mirror my MacBook to Apple TV 4K (the outages also occurred with Apple TV 4th gen). After reading here and there through the web I tried to narrow possible source of interferences down (assuming that this caused the outages). I eventually realised that a Netatmo Healthy Home Coach seems to be the culprit. It fits round about with the time when I installed it home when the outages began. When unplugged the Netatmo device I haven't seen any outages in AirPlay through time periods of about 5 minutes (that's at least how long I sampled). After plugging the Netatmo back in AirPlay would fail within the next 2 minutes. Now I have to reconsider the position of my Netatmo device which was about 1 m away from the Apple TV. So even if you don't have a Netatmo device, hopefully my experience helps to narrow the issue down for some of you folks. Fingers crossed!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airplay stops

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.