Apple Watch keeps rebooting

So, about 2 weeks ago, my Apple Watch was low on battery. I hooked it up to charge. I noticed that it kept rebooting. Next day I put it on and the battery ran out in less than 2 hours. Did some digging and reset it to factory settings. No problems until today. It ran out of battery and as it’s charging it’s rebooting itself. Once fully charged I put it on. Now, it’s rebooting itself without being on the charger. I really don’t want to have to set it back to factory settings again. Any help?

Posted on Sep 21, 2017 2:59 PM

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Posted on Sep 22, 2017 3:04 AM

Hi


Whilst I can't say why your Apple Watch is restarting unexpectedly, the following steps may help to prevent the issue from recurring:


Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:


Test by removing apps:


Unpair and re-pair your Apple Watch:


If the issue then still persists, I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having it checked and, if recommended, serviced:


Apple Watch Service Answer Center - Apple Support

55 replies

Jan 19, 2018 1:05 AM in response to kropka1

Great information thanks for updates.


I have unpaired and restored from a back up and it fixed it for a day. Then it came back.


I have unpaired and set up as a new watch and it fixed it for a day. Then it came back.


The odd thing is it didn't come back until I took it off for the day and I put it on charge. The apple logo came up almost instantly and stayed on for the entire night almost.


I've turned off all notifications and uninstalled a few of the apps everyone is saying are causing it to go crazy. Tile, Instagram, etc.


We'll see how it goes but it's definitely something to do with this latest software issue.

Jan 24, 2018 7:24 AM in response to Lunchbox48

I used your suggestion and after resetting my iPhone starting completely from scratch like a new phone and only using my settings stored in iCloud my Apple watch stopped rebooting. This morning I was notified of an Apple watch update. LIKE A FOOL I updated my watch, guess what? Now my watch is rebooting again. You can understand I am extremely upset since it took at least 8 hours of work to get every app and function restored to my iPhone. I am not going to do that again.

Jan 31, 2018 7:03 PM in response to Ramzaldabi

After try for more than 3 days I still got the rebooting

I really change my phone to iPhone x and still got my watch rebooting many times I contacted Apple support for solution and I will see waht they say to fix it

There is something I see about this problem

1- when I try an pairing my watch I get message in my iPhone that say the an pairing is not do in right way

2- the watch work find after pairing again but when recharging it it begins rebooting

3- I get issue in same of my watch faces if I choose my language and my country but if I change it to USA it will fix

Feb 5, 2018 12:12 AM in response to Yaser Herrera

Hi, this was helpful. I’m having the same issue, on and off when on my wrist all yesterday and then when I put it on after full night charge the same issue happening.


Looked in the data as you suggetsed and I got the following from the log


{"os_version":"Watch OS 4.2.2 (15S542)","incident_id":"884F01A7-66B3-4C99-A8C6-5221A9867F6C","timestamp":"201 8-02-05 00:01:22.61 +0000","bug_type":"211"}

{"_marker":"","_preferredUserInterfaceLanguage":"","_userInterfaceLanguage":""," _userSetRegionFormat":"","startTimestamp":"2018-02-04T01:50:20Z","version":"1.0" }


{"_marker":""}


Any idea what this means?


Reboot on the Apple Watch and it seems to be ok, stayed normal for the longest time in 24-48 hours so fingers crossed, but despite a full charge, only on 65% batter after 2hrs wear time(normally in the 90s)

Feb 7, 2018 6:42 AM in response to Jexlar

Another update since my reply on the 5th, I have re-enabled some of the notifications that I typically use/need and have not had any issues at all. This morning the battery was at nearly 30% after 21 hours and not one reboot that I am aware of. Charged it and have had it on for an hour or so and it is still at 100%.


I have an app to add back onto my phone and will update in a couple of days again.

Feb 21, 2018 1:41 PM in response to Jexlar

I have a 1Gen apple watch, yesterday I did the update 4.2 something...(saddly I never pay attention) and started having the rebooting problem. Before that I never had a problem at all with it, my husband has one and I will advice him not to use the update. Yesterday it was my daughter birthday and we gifted her a brand new apple watch that came with the new software installed.

I have turn off all the notifications for the watch, but it is still rebooting when my phone gets a notification. Do you turn the phone notifications off to?

If I'm not able to solve this problem (the watch not being able to receive notifications) it renders itself useless to me and after reading so many people with the same problem I don´t think I will try to replace it for a new one.

My phone is an apple 7 (just in case this makes a difference).

Feb 22, 2018 4:35 AM in response to Trota5mundosIG

I would suggest trying what I wrote above in this thread. I have not had an issue since doing the steps noted above on Feb 5th. I have also reinstalled the Instagram app (with notifications to a locked phone off and no sounds, honestly do not need them all the time) and have not had any issues either. I did not change anything related to the watch and mirroring the notifications.


In my opinion and analysis, it does not appear to be the version itself, simply something that does not go well in the upgrade to the phone with some settings. There are too many out there with this version with no issues. My experience also shows this.


I hope that this helps you and someone else.

Feb 22, 2018 4:38 AM in response to newfiechic

It is interesting that you have gotten to that step with Apple. They wanted me to send in my watch, instead I dug in and based on the items that I have read and some experiments to get it working again. There is something related to notifications, although I have pretty much all back on with no issues. You can see my steps and results in this thread.

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Apple Watch keeps rebooting

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