You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Jexlar Author

Level 1

31 points

Apple Watch keeps rebooting

So, about 2 weeks ago, my Apple Watch was low on battery. I hooked it up to charge. I noticed that it kept rebooting. Next day I put it on and the battery ran out in less than 2 hours. Did some digging and reset it to factory settings. No problems until today. It ran out of battery and as it’s charging it’s rebooting itself. Once fully charged I put it on. Now, it’s rebooting itself without being on the charger. I really don’t want to have to set it back to factory settings again. Any help?

Posted on Sep 21, 2017 2:59 PM

Top-ranking reply

SKova

Level 1

4 points

Posted on Feb 5, 2018 5:27 AM

Here is what I did last week Wednesday evening that so far has been helpful.

On the iPhone app Watch - Notifications: Disable the Notifications Indicator and under MIRROR IPHONE ALERTS FROM:, change all notification sliders to the left (Off). (Did not change any of the factory apps, left them at Default after a recent pair as a New Watch attempt.)
Restart both the iPhone, and then the watch. I had read about others thinking that this was related to Notifications and some mentioned Instagram (which I had also removed before starting any of this without any changes). I observed this for a couple of hours while working and at this point it was rebooting every view minutes or so while connected to the charger. I removed it from the charger and it still continued to reboot many time. It was time to try one more time as I had an appointment at the Apple Store to drop it off and ship it to be looked at.
On the iPhone app Watch, select the watch to be unpaired from the iPhone and un-pair from the iPhone. Wait for it to un-pair before continuing.
On the watch it will be prompting to place near a phone to be paired, forced a local reset on the Watch by pressing the Side Button and acknowledging to reset all. (Do not remember the exact wording or clicks, it does not allow anything else to be done though since it is not paired to a iPhone.)
Once the watch is ready to pair again, placed it next to the iPhone and then paired it again. I followed the normal pairing of the watch and restored the recent backup (right before I started the process) to restore all the settings. (I was a little hesitant, although I figured I did not have anything to lose.)
After it has finished pairing and was running, the battery was at about 82%, it had been rebooting several times before I started this process and was done at about 9:30-10:00pm.

After this process, I wore it to bed and when I got up it was still at about 60% or more. I wore it until about noon I decided to charge it while at 31%. It was fully charged in about an hour and I put it back on. It did not reboot once all day, and worked normally with minimal battery drain. The next morning the battery was at about 30% when I charged it at about 8:30am.

It has been like this since Thursday morning with not one reboot and also has not been draining. On Saturday night, I re-enabled the Notifications Indicator, I am planning to start enabling notifications to see if anything causes a problem. Yesterday I did not get to place it on a full charge before leaving in at 6:15am, it was at about 90% and it was a very active day. At about 11:00pm last night is was at 17%, placed it on the charger for about 30 minutes or so, it was at about 91% when I took it off to wear it to bed. Got up at 6am and it is still at 80% at 8:30am. Not one issue since doing all of this.

I plan to start enabling the notifications that I might use and leave the others off. I also have not reinstalled Instagram yet. I might do that first to see what it does.

I hope that someone else might try this (I know it takes time, although if it works or helps Apple to find a root cause it is worth it) and see a similar result. I have been dealing with this since updating the middle of December to WatchOS 4.2. I am 100% sure that it is some software thing (I work in software and root cause analysis all the time), although it not widespread, it has to be some certain combination or scenario that causes it to happen.

View in context

55 replies

kropka1

Level 1

4 points

Jan 3, 2018 8:11 PM in response to Jexlar

Same here, Apple Watch 2, latest update and having same issue. I can’t be 100% certain it started as soon as I upgraded, but definitely soon after. My wife watch 1 with same soft is fine.

Did all that was recommended in posts, no luck. Having Genius Bar reservation for Friday

p8blr

Level 1

14 points

Jan 4, 2018 6:07 PM in response to Jexlar

My OG Apple Watch was doing this recently, every single time I attempt to change a complication it crashes within a couple seconds. It had been getting slow and I felt it was time for an upgrade... I'm sorry to say my new Series 3 watch does the exact same thing 😠

The fix is uninstalling all Apple Watch apps, it was for me at least. Very dissapointing.

Jan 10, 2018 9:20 PM in response to newfiechic

If this is in fact true, they need to do a fix ASAP. Currently I’m awaiting a replacement watch for this problem. The thing is I know so many people

With Apple watches who receive all their notifications and have no issues at all. Without watch notifications the Apple Watch has nearly zero appeal to me.

Jan 11, 2018 3:42 AM in response to stephanfromcharlotte

Exactly. I can see it being a temporary fix until a fix comes out for it though. Having no notifications beats having to install apps that I use frequently. I could probably enable all notification except Instagram, but until I know for sure I am keeping them all off.

The weird thing is is that after I turned off all notifications, I had another boot or two, and I was thinking the fix wasn't working...but a few others had this two and it didn't reboot again after.

I just don't see how Apple is missing this. They are getting tons of complaints.

Jan 11, 2018 10:14 AM in response to kropka1

Do you still get notifications on your watch though? I had apps removed from my watch, but was still getting notifications from the apps on my phone and that is what caused the rebooting for me. It stopped soon after notifications were turned off.

kropka1

Level 1

4 points

Jan 11, 2018 2:45 PM in response to newfiechic

Still have notifications. I will disable and see if that makes a difference. Hopefully new soft is out soon as main reason for that gadget is to get notifications for me 🙂, w/o those its bit useless.

kropka1

Level 1

4 points

Jan 11, 2018 2:51 PM in response to kropka1

Just one Q to everyone, there isnt a global TURN OFF NOTIFICATIONS on watch correct? To disable notifications within watch app, do i need to disable all individually? And watch only (phone notification can stay correct?)

Thanks

Jan 11, 2018 2:56 PM in response to kropka1

That is what I did. I turned off all mirrored iPhone alerts but kept them on the phone. Since I had contacted support previously and was told that Instagram was the cause for me, I going to gradually start turning on everything but Instagram and see what happens.

Jan 18, 2018 4:17 AM in response to newfiechic

I too have the same problem but hd no problems until the latest iPhone update. Not sure if it is a coincidence but I updated iPhone 8 to 11.2.2 (15C202) two days ago and Apple Watch series 2 began rebooting. I had not added any new apps to the iPhone or watch. I will try the suggestions here about turning off notifications and mirroring and report back. I agree as others Apple needs to investigate and repair the problem code.

Jan 19, 2018 3:17 AM in response to ClevelandDave

That's what happened to me too...it would take about a half a day for the reboots to start again after trying a fix. Just like it took about half a day for them to stop when I disabled notifications. There was always a delay.

Jan 24, 2018 7:24 AM in response to Lunchbox48

I used your suggestion and after resetting my iPhone starting completely from scratch like a new phone and only using my settings stored in iCloud my Apple watch stopped rebooting. This morning I was notified of an Apple watch update. LIKE A FOOL I updated my watch, guess what? Now my watch is rebooting again. You can understand I am extremely upset since it took at least 8 hours of work to get every app and function restored to my iPhone. I am not going to do that again.

Jan 24, 2018 7:35 AM in response to Gregg Gandy

I am going to try the update. I didn't know one was available.

Yesterday I decided to turn notifications for instagram back on for my watch (I had them all off and narrowed it down to only notifications for this app causing it) and sure enough, this morning I woke up to my phone constantly rebooting over and over. I am curious to see if it happens after the update.

Jan 24, 2018 6:24 PM in response to newfiechic

After last update for my iphone 7 plus 11.2.5 and my apple watch 4.2.2 I repair the watch and pairing it as new watch and without the watch backup one day I don’t get rebooting and today I will see if it really fix after the last update or I will get the rebooting as before

Get try

Than

Jan 31, 2018 7:03 PM in response to Ramzaldabi

After try for more than 3 days I still got the rebooting

I really change my phone to iPhone x and still got my watch rebooting many times I contacted Apple support for solution and I will see waht they say to fix it

There is something I see about this problem

1- when I try an pairing my watch I get message in my iPhone that say the an pairing is not do in right way

2- the watch work find after pairing again but when recharging it it begins rebooting

3- I get issue in same of my watch faces if I choose my language and my country but if I change it to USA it will fix

Feb 5, 2018 12:12 AM in response to Yaser Herrera

Hi, this was helpful. I’m having the same issue, on and off when on my wrist all yesterday and then when I put it on after full night charge the same issue happening.

Looked in the data as you suggetsed and I got the following from the log

{"os_version":"Watch OS 4.2.2 (15S542)","incident_id":"884F01A7-66B3-4C99-A8C6-5221A9867F6C","timestamp":"201 8-02-05 00:01:22.61 +0000","bug_type":"211"}

{"_marker":"","_preferredUserInterfaceLanguage":"","_userInterfaceLanguage":""," _userSetRegionFormat":"","startTimestamp":"2018-02-04T01:50:20Z","version":"1.0" }

{"_marker":""}

Any idea what this means?

Reboot on the Apple Watch and it seems to be ok, stayed normal for the longest time in 24-48 hours so fingers crossed, but despite a full charge, only on 65% batter after 2hrs wear time(normally in the 90s)

Apple Watch keeps rebooting