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Why can’t I delete photos/videos after updating to iOS 11?

I just updated to iOS 11.0 on my iPhone 7 and I can’t delete any pictures or videos from my camera roll.

Already tried restarting my iPhone as well as backing it up to my computer.

Posted on Sep 21, 2017 8:36 PM

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Posted on Sep 22, 2017 4:40 PM

Hi aramirez13,

I understand that you've been unable to delete photos since updating your iPhone. I'm happy to help with this.

If you have photos that were transferred to your iPhone from a computer, you will need to turn off iTunes syncing to remove them:

Keep your photos safely stored and up to date on all of your devices - Apple Support


Turn off iTunes syncing

If you don't want the synced photos on your iPhone, iPad, or iPod touch anymore, turn off syncing in iTunes and they'll be removed from your device. You can turn off syncing for some of your photo albums or all of them at once.

Stop syncing some albums

  1. Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.
  2. Click on the device icon in iTunes.
  3. Click Photos.
  4. Choose "Selected albums" and deselect the albums or collections that you want to stop syncing.
  5. Click Apply.

Stop syncing all photos

  1. Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.
  2. Click on the device icon in iTunes.
  3. Click Photos.
  4. Deselect "Sync Photos" then click "Remove photos."
  5. Click Apply.


Learn how to delete photos and videos synced from iTunes when you can't access the originals.



Thanks for using the Apple Support Communities. Cheers!
17 replies

Why can’t I delete photos/videos after updating to iOS 11?

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