Level 1

9 points

Windows 10 does not detect Thunderbolt 2

Hi from Sweden,

I installed Windows 10 on my MacBook Pro (13", mid 2012, OSX 10.12.6). Windows doesn't detect the Thunderbolt 2 port which mean I can't use any external displays. I have updated all the drivers etc.

It seems like I'm not the only one with this problem since the same question has been up here several times, how did you guys solve it?

Can I use an USB-port instead? I was thinking about buying an USB-HDMI adapter, do you think that would work?

Thank you in advance and apologies for my English :-)

MacBook Pro, macOS Sierra (10.12.6)

Posted on Sep 22, 2017 5:29 AM

32 replies

SatuSWE Author

Level 1

9 points

Sep 23, 2017 2:26 PM in response to Loner T

Yes I am, and it's working just fine in OSX.

I have tried to unplug the power cord to the monitor while the device manager is on display. When I replug, the device manager seems to update itself, but there are no new devices added. So my guess is that there is some kind of connection. I hope you understand my explanation. 😁 😁

SatuSWE Author

Level 1

9 points

Sep 24, 2017 6:27 AM in response to Loner T

Yes, it actually shows one more "Generic PnP-display". The status says that the display is not connected to the computer (code 45). You can solve the problem by connecting the device.

I did the resets and it didn't help.

SatuSWE Author

Level 1

9 points

Sep 25, 2017 3:16 AM in response to Loner T

Utility = driver? I unistalled the utility program, created a Windows System Restore point, reinstalled the utility program, tried the compatibility mode and still get the same warning: "This program can only run with ASYS monitor devices!".

After that, I did something probably stupid: I uninstalled the hidden "Generic PnP-monitor", since I thought that Windows would detect it when I reboot. Well, it didn't. 😕 What should I do now? Reinstall Windows?

SatuSWE Author

Level 1

9 points

Sep 25, 2017 1:02 PM in response to Loner T

I don't have any other monitor, but I tried to connect it to my Samsung TV. Worked just fine in OSX but Windows didn't detect it either.

It's a new installation of Windows on this computer. I've just had OSX earlier.

SatuSWE Author

Level 1

9 points

Sep 22, 2017 6:00 AM in response to Loner T

No, unfortunately not. I have tried several times.

SatuSWE Author

Level 1

9 points

Sep 22, 2017 6:54 AM in response to Loner T

Hi again, thanks for trying to help me!

I don't unfortunately have any other TB-adapters. Only the one I've plugged in (TB-HDMI)

There is one unknown device, an "IR-receiver" (maybe Time Capsule?)

SatuSWE Author

Level 1

9 points

Sep 23, 2017 12:26 PM in response to Loner T

"Generic PnP Monitor"

SatuSWE Author

Level 1

9 points

Sep 23, 2017 12:37 PM in response to SatuSWE

The display is a "ASUS VX239H 23" 16:9 1920 x 1080 AH-IPS"

Loner T

Level 9

59,536 points

Sep 23, 2017 2:11 PM in response to SatuSWE

With the Acer display connected, this is what I see

Are you using an Apple TB-to-HDMI adapter?

SatuSWE Author

Level 1

9 points

Sep 24, 2017 1:23 AM in response to Loner T

No I didn't get a driver CD/DVD.

Loner T

Level 9

59,536 points

Sep 24, 2017 6:53 AM in response to SatuSWE

It seems to be a missing driver. Can you check ACER's website if there is a Windows driver that accompanies this monitor?

SatuSWE Author

Level 1

9 points

Sep 24, 2017 8:04 AM in response to Loner T

There is one for Windows 8....

https://www.asus.com/Monitors/VX239H/HelpDesk_Download/

SatuSWE Author

Level 1

9 points

Sep 24, 2017 8:13 AM in response to Loner T

I can only find a utility, the driver packages are for W8.

Anyhow, I downloaded the utility and it says that it only works with ASUS-monitors...

Loner T

Level 9

59,536 points

Sep 24, 2017 4:42 PM in response to SatuSWE

Is this what you downloaded?

SatuSWE Author

Level 1

9 points

Sep 25, 2017 5:03 AM in response to Loner T

Didn't help 😮

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Windows 10 does not detect Thunderbolt 2