Photos app on iPhone not syncing in iOS 11

An IOS 11 bug. IOS 11.0.1 isn’t synchronising pictures between Photos on an iMac (running MacOS 10.12.6) and IOS devices running IOS 11.0.1 (two in use - iPhone 6S and iPad Air2). iCloud photo sync is not in use, this is cable connection. iTunes is running on 12.7.0.

The devices receive some (but not all) of the “selected for sync” photo folders but all are without photos. No photos are moving to the IOS 11 devices. Existing photos on the devices - from pre-IOS 11 installation - remain in place, and photos do move in the other direction; exporting from IOS to iTunes/Photos.

A test sync using an IOS device running IOS 10.3.3 synchronises folders and photos without a problem.

A supplement to my earlier post dated 1 October; this one covering IOS 11.0.2. The IOS 11 bug is still there, IOS 11.0.2 is not synchronising pictures between Photos on an iMac (running MacOS 10.12.6) and IOS devices running IOS 11.0.2 (two in use - iPhone 6S and iPad Air2). iCloud photo sync is not in use; this is a cable connection, so both devices are getting power from the iMac. iTunes is running on 12.7.0.

The devices can export into Photos, but cannot synchronise/receive images back. The devices receive some (but not all) of the “selected for sync” photo folders, but all are empty. Existing photos on the devices - from pre-IOS 11 installation - remain in place.

A further test sync using an IOS device running IOS 10.3.3 synchronises folders and photos without a problem. Over to you Apple.

I have the same problem with an almost identical setup (MacBook Pro, iPad 3, and iPhone 6s, iTunes, all fully updated) when I try to sync my Pictures folder directly to the iPad using iTunes. As with your experience using Photos, some but not all of the selected Pictures folders actually sync to the devices using iTunes sync, even after wiping them completely and starting over. I tried doing a few folders at a time, and each time some but not all folders would sync. This is hardly practical when syncing hundreds of folders and thousands of images. It would be very helpful if Apple would comment on this matter.

Same problem here: Albums not syncing under iPadAir2/iOS 11.0.2 with the latest iTunes version on Win 7. Very annoying! How could that slip through Apple's "quality control"?!? This bug reduces the usefulness of my iPad significantly!

I had this problem too. The following defined what the problem was:

Once I went to Photos > Preferences and set the "Use as System Photo Library" (current grayed out in following image)

Once this was done the problem was fixed instantly

TS

Chris

My photo library was not set up as the "Use as System Photo Library". I simple clicked that button (which is now grayed out)

The problem was fixed in seconds. My photos from the past few weeks showed up

TS

I see that this thread has been going on for some time and I am reticent to offer such a simple solution, but it worked for me.

You mentioned turning off both “iCloud Photo Library” and “Upload to my Photo Stream”. I assume that means that you previously had both settings on. So did I. When I switched off “Upload to my Photo Stream” on all my devices, this problem was resolved within a day (it takes time for all of the missing photos to upload or download, so the problem is not fixed immediately).

It appears, from my research, that there is no need to have both settings on. If you have iCloud Photo Library, you don‘t need “upload to my Photostream”. The iCloud Photo Library, if activated on all devices logged into the same iCloud account, already uploads all. The photostream is a short term syncing solution for those who do not want to pay for the storage for iCloud Photo Library.

So, once I turned Photo Stream off, and iCloud Photo Library on, on all my devices. It fixed the problem for me.

I said I was reticent to post, because I am not sure this will work for all, and because it seems silly that, if that is the problem, Apple would not warn people or, even better, make it impossible not to select both options at the same time.

So, for what it is worth, here are my current iPad Pro settings for Photos:

Others may have arrived at the same conclusion but here's my experience for what its worth.

I am using an iPhone 7 with IOS 11.1.1 to sync with a MacBook Pro using iTunes 12.7.1.14 on Mac OS High Sierra 10.13.1.

When I tried to sync this morning, first by Wifi and then cable, I got the following message.

There are many 'solutions' posted like deleting the Photos app apple/iPod TV photo caches but in my config the caches appeared in a different places and made no difference to the message.

I found a temporary fix, of sorts. In iTunes I deselected Sync Photos on the iPhone's iTunes page. ReSync (I used cable for speed). I then turned of all the phone's photos connection with iCloud. I was then able to sync my photos again via iTunes where I use selected Pictures Folders.

To 'backup' and share my iPhone's camera roll I synced my phone with the Photos app. I've not explored wifi for this function but it certainly works with a cable.

Mac-PC to iPhone is working for many of us. Mac-PC to newer iPad fails.

Complete discussion of procedure above, but I'm attaching some marked up iPhone settings screenshots. Touch 1, 2, 3 as indicated. You will be asked to confirm deletion of photos from phone. See above discussion.

Hey guys! a new iOS update is out. but it doesnt seem that the SYNC issue was addressed in the fixes and improvements.

although apple says its an iTunes problem, I always had a feeling it was an iOS issue!
I will check the sync with the new iOS version and let you know.
If not, then the only thing left is to wait for the iTunes update.

This has been going on for a ridiculously long time, and the frustration is through the roof!

I have been having issues wth this for months but was finally able to sync all my photos (35000) and complete a full backup @ 30Gb. This morning the iPad Pro 256Gb froze at the Apple Logo so i had to recover and restore. The restore worked completely except for the fact that none of the photos was restored despite iTunes reporting that all of them were there.

Just to be clear, after the restore, iTunes was showing that all photos were on the iPad but Settings/General/About was showing a photo count of ZERO. Songs and Movies were restored correctly.

Not happy - I will now have to spend months syncing my photos again with all the issues that have been presented ad nauseum in this forum.

Screen shots here:

Restored from this Backup - Note Size of 30Gb

After Backup - iPad according to iTunes - 35000 photos using 80Gb of space and 120 Gb free

After Backup - iPad according to iPad - 0 photos using 0Gb of space and 215 Gb free

With respect to Apple there clearly is an issue with IOS 11 and photo sync - iTunes is not reading the state of Photos on IOS so it is not surprising that there are errors when it attempts to sync.

Btw the size of the current iPad backup is now only 4Gb, so I have 26Gb of Photos to sync - thank you Apple for such a well tested IOS update.

OKAY I FOUND A LEGIT SOLUTION https://discussions.apple.com/thread/6651837?tstart=0

It’s kind of annoying to have to do this but it’s def worth it. I got my battery life back to normal and all my photos are uploaded now.

What I did today is first make backups (incl. whatsapp and Healtcare-apps etc.) than perform a factory reset incl. the latest ios. A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS or iPod software.

And, at least, when everything is done restore your last backup to your ipad/iphone and after that sync your photos from itunes!

Restore your iPhone, iPad, or iPod to factory settings - Apple Support.

It will help to raise Apple's attention level with this problem if everyone who has used this thread could report the problem to: Photos for iOS - Feedback - Apple

The more people that do this, the more likely it will be fixed!

EVERYBODY PLEASE REPORT THE PROBLEM TO APPLE

It will help to raise Apple's attention level to this problem if everyone will report the problem to:

Photos for iOS - Feedback - Apple

The more people that do this, the more likely it will be fixed!