Photos app on iPhone not syncing in iOS 11

PLEASE KEEP REPORTING THESE PROBLEMS TO APPLE on both the Photos and iTunes feedback pages

It will help to raise Apple's awareness of the extent of this problem and how strongly people feel about it if everyone will spend a few minutes to report the problem on the feed back pages for both applications. The more we do this, the sooner the problems may get fixed.

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

As I posted originally, my iPhone 7 and my iPad Pro still synch fine with my iMac.

Wiping and setting-up as-new my wife's iPhone 7 and iPad Mini does not solve the problem with her devices on her iMac. I have wiped her iPad Mini several times, suspecting corrupted memory, but it makes no difference. In neither case are we using iCloud for photo storage as we synch photos to the devices from folders and not from Photos. This has worked faultlessly until the recent updates.

I am in contact with Apple via the Developer forums and have received a request for logs to be sent which I will do shortly. In the meantime:

PLEASE KEEP REPORTING THESE PROBLEMS TO APPLE on both the Photos and iTunes feedback pages

It will help to raise Apple's awareness of the extent of this problem and how strongly people feel about it if everyone will spend a few minutes to report the problem on the feed back pages for both applications. The more this is done, the sooner the problems may get fixed.

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

And don't forget the iPad feedpack pages:

https://www.apple.com/feedback/ipad.html

There are about 15 threads about this problem on these different forums: iPad, iTunes and Photos for iOS.

Apple should be ashamed about itself.

Please follow the instructions and install the Profile and carry out the tests as directed. The information gathered will help Apple to work out the cause of the problem.

In the meantime . . .

PLEASE KEEP REPORTING THESE PROBLEMS TO APPLE on both the Photos and iTunes feedback pages

It will help to raise Apple's awareness of the extent of this problem and how strongly people feel about it if everyone will spend a few minutes to report the problem on the feed back pages for both applications. The more we do this, the sooner the problems may get fixed.

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

KEEP REPORTING THESE PROBLEMS TO APPLE on both the Photos and iTunes feedback pages

The more times we do this, the more it will help to raise Apple's awareness of the extent of this problem and how strongly people feel about it.

Please spend a few minutes to report the problem on the feedback pages for both applications:

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

I too am as frustrated as you are Pty-art411. As per a request from an earlier responder i have complained through the Apple feedback pages.

https://www.apple.com/feedback/itunesapp.html

https://www.apple.com/feedback/photos-ios.html

Hope the start listening???

This problem has now gone on for far too long without Apple putting their hands up to this publicly.

PLEASE KEEP REPORTING THIS PROBLEM TO APPLE

on both the Photos and iTunes feedback pages

The more times we do this, the more it will help to raise Apple's awareness of how strongly people feel about it. Please spend a few minutes to report the problem on the feedback pages for both applications:

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

This sorry saga continues with seemingly no end in sight. Now Apple seem to have compounded the problem, this time with an update to iTunes, not iOS.

Up till now, as I’ve posted previously, I’ve been unable to sync all my photos to my iPad mini running iOS 11.3. Same as everyone else - sync cancelled by iTunes, variety of error messages etc., but syncing my iPhone 8 Plus has more or less worked. Main glitch has been when adding a few photos, iTunes manages to ‘sync’ many more than needed. Last sync I did, all I was adding were 4 new photos, but iTunes reported it was syncing 1414 photos, but it did sync the required pics. However, after an update to iTunes 12.7.4, even this sync to my iPhone failed; iTunes got as far as ’Reading Photos from .....’ then stuck, even after leaving it running all night, so no new syncs were possible at all.

There’s another whole thread on this, but the (sort of) solution to this bug was to revert to iTunes 12.7.3 - follow this link for details can not sync photos with ios 11.3 and itunes 12.7.4. This did work for me, so at least I can still sync my iPhone, with the previously mentioned bug of syncing far more than necessary.

As for the ongoing iPad photo sync fiasco, my solution (for the moment) has been to buy an iPad 4th generation 128GB on eBay. Retina screen display, and crucially it can’t run ios11, being ’stuck’ on iOS10.3.3, so joy of joys, it syncs perfectly OK and at last I’ve got all my photos back on a device with a decent display. Not ideal (makes you remember how heavy older iPads were!) but a lot cheaper than jumping to Android. Looks more and more like any possible solution from Apple (and I’m not holding out much hope for any sort of resolution) is likely to have to wait for iOS12, so another 6 months of frustration at least.

I agree that this problem has been going on for far too long, but the synching of photos from Mac to an iPhone or iPad via a cable using iTunes is not the only problem; some devices will not synch properly using iCloud either.

In our household I have a Mac and my wife has a Mac. Neither of us use iCloud for photos. We have two identical iPhone 7s which both synch all the photos from iTunes very happily from our respective Macs via iTunes using a USB cable.

My iPad Pro synchs correctly from my Mac via iTunes using a USB cable, but my 9.7" iPad will not. My wife's iPad mini will not synch correctly via iTunes using a USB cable with her Mac. I all cases the Macs and i-devices are fully updated.

In both cases the problem started with the arrival of iOS11 and the accompanying version of iTunes.

Apple broke this and it needs to be fixed, so:

PLEASE KEEP REPORTING THIS PROBLEM TO APPLE

on both the Photos and iTunes feedback pages

The more times we do this, the more it will help to raise Apple's awareness of how strongly people feel about it. Please spend a few minutes to report the problem on the feedback pages for both applications:

Photos for iOS - Feedback - Apple

and

Feedback - iTunes - Apple

For me, simply selecting select albums>all photos and albums was enough to get the changes I made to my Mac photos library synced to my iPad accurately. I verified the albums and picture counts in each. Did this with two iPads and two different computers and libraries. Feeling brave, the Only reason I did the turn on icloud photo sync and let it clear everything out and turn it off again was to test whether it would cancel sync or give that internal device error while syncing. Was glad that I was able to sync in one attempt fully and accurately. Haven’t tried this with iphoto nor aperture.

As far as signing up for beta. Start here. Apple Beta Software Program

This situation is completely unacceptable.

Can anyone recommend good alternative photo management software that will:

• Import my photos from my Mac photo library
• Sync photos back & forth between my MacBook Pro and iPhone 6+
• Over a USB connection without having to do a cloud upload/download
• Allow me to organize my photos in named albums or folders

That's really all I need Photos for. But I have 61,000 photos to manage.

Thanks for any suggestions here.

No thanks to Apple.

1. I have also spoken to Apple support all the way from junior to senior and from phone to Genius Bar. They all make it seem they have never heard of the issue (typical Apple method) and seem surprised offering to escalate it. Has been months and no response or acknowledgement whatsoever.
2. I am considering moving to the Google ecosystem of Google Photos on Chrome and the Google Photos app for iOS. Does any one have any good/bad experience with this? thoughts? At this point I am not hopeful for an Apple response -- and extremely disappointed.
3. If I do move from the Apple ecosystem for photos, I may even move away from iOS and get any of the better mobile devices out there. I already don't use Apple Music, iTunes nor Podcasts because of their awful apps.

Hi guys!!!

I've the same problem.

Apple Support (2nd level) asked me:

• to reset my iPhone 6 plus
• to reset my MacBook Pro (2015)
• to update iTunes to last review
• to check hadrware my iPhone by Apple Store
• to send (by e-mail) the system registry of my iPhone
• others small specifities or operations

but... NOTHING!!!

The problems persist everyday.

**** 😠😠😠

Guys,

I tried sync in several situation:

• MacBook Pro with new OS and no other personal file and
• Virtual machine with Windows OS
• MacMini with last OS
• MacBook Air with last OS

Every time, the same problem.

I tried to change library (Iphoto, Aperture, Photo)... nothing!!!

I believe that problem could be in logs of sync that don't read right after first syncronization (this problem is referred to iTunes) or in memory of device (it is as if at the end of the synchronization the memory of the device is locked).

:-(

Ironically it’s opposite for me. I did a restore to factory and restored from an iCloud backup (for reasons not related the the photos app problem) and now the Photos App won’t draw down the pics and videos in the App. It just shows the preview pic. So everytime I want to see a pic or vid I have to wait for it to DL. I have it set to down load full version of pics/vids. Not optimise.