Photos app on iPhone not syncing in iOS 11

I was finally able to get all 35,000 of my photos onto my iPad by syncing several times. I pretty much ran the syncs back to back, and it added more photos each time. Before I even started, I reset the iPad to factory settings and restored from a backup. I haven’t attempted my iPhone yet, but I will soon.

I had the same problem

I was able to fix it by going to iTunes

-Edit

-Preferences

-Device Tab

and hit RESET SYNC HISTORY

Good Luck

The Apple advisor that I’ve been working with believes the problem is with iOS 11. According to Doctorcube earlier in this post, the correction is in an iOS update.

I am also facing the same problem. As far as I can contemplate, this is a iOS 11 bug. Unfortunately, it was not resolved in iOS 11.0.1 upgrade too; although I was quite optimistic about it.

It is perhaps worthwhile mention here that I have even contacted the Apple support regarding the issue. Although, they did act like to understand the issue well, but denied to agree that it was a iOS 11 glitch. Surprisingly, according to the Apple support, it was rather a iOS 11 new feature. And; I am really really startled when they try to camouflage a Bug with sophisticated words like 'new feature,' !!!

Needless to say that I clarified them that the issue exists even when my iPhone is fully charged & connected to a proper Wifi network.

A supplement to my earlier post dated 1 October; this one covering IOS 11.0.2. The IOS 11 bug is still there, IOS 11.0.2 is not synchronising pictures between Photos on an iMac (running MacOS 10.12.6) and IOS devices running IOS 11.0.2 (two in use - iPhone 6S and iPad Air2). iCloud photo sync is not in use; this is a cable connection, so both devices are getting power from the iMac. iTunes is running on 12.7.0.

The devices can export into Photos, but cannot synchronise/receive images back. The devices receive some (but not all) of the “selected for sync” photo folders, but all are empty. Existing photos on the devices - from pre-IOS 11 installation - remain in place.

A further test sync using an IOS device running IOS 10.3.3 synchronises folders and photos without a problem. Over to you Apple.

I have the same problem with an almost identical setup (MacBook Pro, iPad 3, and iPhone 6s, iTunes, all fully updated) when I try to sync my Pictures folder directly to the iPad using iTunes. As with your experience using Photos, some but not all of the selected Pictures folders actually sync to the devices using iTunes sync, even after wiping them completely and starting over. I tried doing a few folders at a time, and each time some but not all folders would sync. This is hardly practical when syncing hundreds of folders and thousands of images. It would be very helpful if Apple would comment on this matter.

Same problem here: Albums not syncing under iPadAir2/iOS 11.0.2 with the latest iTunes version on Win 7. Very annoying! How could that slip through Apple's "quality control"?!? This bug reduces the usefulness of my iPad significantly!

OKAY I FOUND A LEGIT SOLUTION https://discussions.apple.com/thread/6651837?tstart=0

It’s kind of annoying to have to do this but it’s def worth it. I got my battery life back to normal and all my photos are uploaded now.

Let the device start the sync. After it stops (no more blue process-meter in iTunes), restart the iOS device. Do this all over again as long, as all your media synced successfully, you will know, when no more syncing process meter appeare in iTunes, after it connects to the device. It is very unpleasant for many files, but I don't know any better method at the moment (iOS 11.0.3). I hope it helps for any of you.

It should be greyed out. Mine was not after the IOS upgrade (coincidentally did a hard disk restore on my Imac at the same time). Once I clicked on the "Use as System Photo Library" everything synched in a few seconds.

I am not sure whether the problem was my hard disk restore, or the IOS 11 upgrade, but now everything is working properly

Hi,

For what it's worth, the latest iOS 11.1 beta (i think it's number 5) re-enables syncing of images stored in Photos from the Mac to the iPhone via iTunes. (I don't know whether the earlier iOS 11.1 betas also already included a fix for this bug.)

I've updated to iTunes 12.7.1.14 and IOS 11.1. After several reboots and syncs my photos are mostly there, but still incomplete. So as 2Wonders says, better, But not fixed. Too bad. I noticed this issue was not mentioned in the release notes. This bug seems big not to receive Apple's priority.

A caution though, as 2Wonders found, don't mess with photos on your iPad until the sync is complete - until the spinning circle in the left device window in iTunes goes away. Its all very fragile.

Nolten is absolutely right in his observations. May be not even trying to mess with anything for a few minutes after a completed sync. I suspect there are background processes yet to be completed even after a sync. There is a somewhat noticeable lag with the ipad during this period.

UPDATE 01 November 2017

Upgrades made today :

iOS 11.1 done

ITunes 12.7.1 14 done

MacOS 10.13.1 done

Both iPhone6 & MacBook Air restarted.

iPhone6 connected to MacBook Air via the iPhone usb cable.

iTunes loaded and photo albums to sync re-selected/checked (as before) : Apply’ selected

Sync started. Showing 55,806 photos to sync.

Process : Backing up, 5 of 5 Reading Photos Library, Waiting for changes to be applied, 6 of 6 Preparing to copy items . . . .

Sync finishes

Same result as before - All my separate albums made in Photos show as empty on my iPhone.

This matter has not been resolved.

Very disappointed!

Dare I say iOS 11.2 ??

Also advised by Apple one week ago.:

Case Number: ****

Original date : 28 October 2017

Currently we are still waiting for an update from our Engineers as they are still working on the case for us.

Apologies for any inconvenience that this is causing you but rest assured that our team are continually working on this until we get to a resolution.

Thank you for your patience

*********

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