Photos app on iPhone not syncing in iOS 11

I upgraded my iPhone7, iPad AIr and iPad Pro to iOS 11.


The iPad Air had stopped syncing Photos properly, reboots did not correct it, turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on did not work. I finally logged out of my iCloud account and back in, and it seems to be resolved on that device a few days back.


But now the iPhone 7 is doing the same thing. I repeated these steps of turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on, and I did get the Photo to sync partially, but it stopped at 38,880 (photos and videos), whereas the Mac on Sierra, and the two iPads all show 57.755 (photos and videos).


I've made sure that I'm on wifi (I did have it set to allow cellular too).


With the Photos app open and the phone on the charger, I can see periodically that something is working briefly (the swirl next to the wifi signal) but the photos count is stagnant at 38,880.


I've also tried resetting the Network Settings.


I guess my next step is to log out of my iCloud account on the iPhone entirely, reboot and log in again.


Anyone else with this issue find another less painful fix?

iPhone 7, iOS 11, null

Posted on Sep 22, 2017 5:47 PM

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Posted on Mar 10, 2018 11:57 AM

After reading some of the answers, I decided to log out of iCloud on both iPhone 7 (iOS 11.2.6) & Mac (High Sierra 10.13.3). I shut down iPhone and logged back into iCloud. I logged back into iCloud on iTunes on Mac. Clicked Sync Photos check box. The albums I had previously selected to sync where still showing. I clicked Apply. All photos copied!

774 replies

Dec 31, 2017 9:45 PM in response to dagaus190

Apple have absolutely done it this time.

i have had no trouble importing my camera photos into Mac photos until I did the latest update for my iPad.

it now does not use the device I connect to my iPad to import my camera photos.

i am now totally unable to import my camera photos and absolutely disgusted with the way Apple are treating their users.

why are the directors getting massive bonuses? When we are left unable to use their products as they are advertised to be used.

where is the fix for the photos issue that hS been promised for the last 3 months?

Totally disillusioned with Apple/Mac and their iOS

ang

Jan 1, 2018 1:14 PM in response to Andreahackney

Ugh! I have had this issue off and on for months now. The latest is happening right now. Photos have not synced between my iPhone X and iPad Pro 10.5 since early yesterday. I don’t understand why it works sometimes and doesn’t work other times. All I know is it’s aggravating for something that is touted as “seedless.” I’m running the latest software. I don’t get it.

Jan 1, 2018 1:48 PM in response to JLPritchard

Sad isn't it. I worked for Oracle, and we would test the **** out of every function of a new release, via extensive test scripts often for a system with only 100 users. Apple should have discovered this using a basic test script and held back the iOS upgrade.


Apple looks bad for this. I am advising persons not to get new iPads, which was once a wonderful product worth waiting in line to purchase.

Jan 1, 2018 3:38 PM in response to Cicero2k

I agree. That said, with all the knowledge "they" have, you think it would be a speedy fix.

One could asume it's something major due to the length of time the issue has been ongoing.


Let's hope they don't have to reinvent itunes to fix it.

What are the chances they're about to separate photo sync from itunes such as what happened with the app end of things.


Who knows

Jan 7, 2018 12:20 PM in response to dagaus190

The craziness and complete lack of Apple response continues and is damning.


Without any expectations (based on the great posts of others) I just gave sync a few shots - what a disaster! One album that has 275 pictures in it synched as follows:

Attempt 1: Apple 8+: 27 pictures and iPad Pro: 56 pictures

Attempt 2: Apple 8+ 110 pictures and iPad Pro: 75 pictures

Attempt 3: Apple 8+ 94 pictures and iPad pro: 124 pictures


Grrrrrr....

Jan 7, 2018 10:58 PM in response to gazzaa_54

Hi Gary and others

I do hope you are right. For the past 3+ months I have been waiting!!!

updates have been promised from senior consultants and I am still waiting. I am sick and tired of being told this and believe it is not on Apple’s agenda as an important issue.

The Apple name has been severely tainted by this glitch and I for one would choose other platforms when next I update my hardware.

Don’t hold your breath!

Ang

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Photos app on iPhone not syncing in iOS 11

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