Since iOS11 Bluetooth keeps disconnecting

Since I upgraded to OS11 my iPhone 6 keeps disconnecting from the Bluetooth in my car, a Mazda 6 2015 vintage. To reconnect I have to select the phone on my cars infotainment unit and off it goes working for a while longer until it again disconnects mid song. This didn’t occur prior to OS11, any ideas?

Posted on Sep 22, 2017 6:28 PM

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Posted on Jan 1, 2018 5:05 PM

I had the same problem with my VW Sharan and it‘s „professional“ hands-free. I tried every update after 11.0. Apple support was not helpful at all, essentially suggesting I look for firmware updates for the car. As if the car hadn’t been working just fine until iOS 11 came along.

Anyway, after upgrading the phone to 11.2.1, I have not had any more disconnects. Knocking on wood that it stays that way...

366 replies

Nov 9, 2017 8:59 AM in response to Pathfineroz

I have an 8+. I don't think apple is addressing the bluetooth problem.....and it's a big one. I know people with BMW's, Honda's, Jeeps, Porsche's that all have the problem with Bluetooth. I was even told by BMW that they stopped working with Apple 6 months ago and that they aren't supporting Bluetooth after 10.03. It's very frustrating. I'm on my second phone and it's the same issue but never addressed in the updates....and I've updated to 11.1. I'm probably going to downgrade to 7+. A friend has done all the upgrades and his bluetooth still works on my car. Very frustrating. If you do a lot of driving for work, it's difficult not to be able to use handsfree.

Nov 9, 2017 2:34 PM in response to jrkkm

Why don't you first try it and then come back here to report whether it helped? People are assuming all kinds of ****. Nothing has proven to be working yet and Apple doesn't say a **** word. So please: don't tell us any more vague assumptions, but try it and report whether it improved anything.

Nov 9, 2017 2:56 PM in response to qpwr

Apple,


I am going to give you one more shot to get this right. There are thousands of people who are having serious Bluetooth problems because of your lousy updates. Furthermore, you have not made any mention at all about fixing the problem.


I have an iPhone 6, and I see no reason to upgrade because I just don't see a legitimate reason to spend that kind of money on a phone that doesn't offer any new and exciting features.


I don't care how much it hurts to dump you. If your products don't work as expected, I will switch to Samsung. I hope you are following these threads; there are a lot of folks who feel the same as I do.


Sincerely,


James M. Weil

Nov 10, 2017 3:50 AM in response to Pathfineroz

I commented about 1 month ago. This was an awful experience. iPhone 7 and BT speaker were a bad match but both too expensive to chuck one out. Just walking between them or launching another app was a bad mistake.


Problem seems to have disappeared, je ne sais pas comment mais its over! Im now willing to buy their iphone x, but apple's image hiiiiiighly damaged, they should rename to pear!!!!

Nov 10, 2017 11:59 AM in response to clynham

I think I have a work round at least for my application (iPhone X/Toyota Touch 2 Go)


lPreviously I had an iPhone 6S running iOS 10 with no Bluetooth problems. I used a USB to Lightning cable to connect for music and Bluetooth to connect for Phone and internet Via personal hotspot.

My work round was to disconnect the USB cable and use Bluetooth to connect for all services. I also switched off WiFi as suggested by another contributor. No dropout at all for more than 20 minutes.

So the question is whether there is a conflict between the Lightning port and Bluetooth and if so is it software or hardware related.

Nov 11, 2017 8:02 AM in response to Pathfineroz

Ok, I'm not saying if it is fixed yet, I was only in the car a short time and it never disconnected. I upgraded to 11.1.1. I then turned off WiFi and Bluetooth from the Settings app. I closed all running applications and rebooted the phone (Push up volume, push down volume, hold power until the Apple logo appears) After doing that go back to Settings and turn WiFi and Bluetooth back on. After I did that I was in my car for about 20 minutes two times and never had a disconnect. I'll be out and a bout more later today, so I will see if it is really fixed. This is on an iPhone 8+

Nov 11, 2017 9:13 AM in response to Pathfineroz

I just updated to the 11.2 beta and the music issues are the worst I've ever experienced, It is to the point where it works for about 1-2 minutes and then disconnects. I've tried completely restarting the phone and a fresh pairing to the car with a new profile and still no improvement.

I drive a 2016 BMW M4, have a iPhone 7 plus and did not have problems with earlier releases of iOS. The word is its a problem with the car but that just doesn't make since, the only change has been iOS on the phone, seems obvious to me. Those not on the Beta program having issues, expect it to get worse.

I've been a long time apple customer and fan of the iPhone, i use the Apple Music service, however I use my phone and this service mostly to listed to music in the car. Given that this no longer works properly I may be moving away from apple and their services to other solutions like Android and Spotify, which seem to work without any trouble on every car I've used them with.

Nov 11, 2017 1:58 PM in response to AahzNotOz

AahzNotOz wrote:


Ok, I'm not saying if it is fixed yet, I was only in the car a short time and it never disconnected. I upgraded to 11.1.1. I then turned off WiFi and Bluetooth from the Settings app. I closed all running applications and rebooted the phone (Push up volume, push down volume, hold power until the Apple logo appears) After doing that go back to Settings and turn WiFi and Bluetooth back on. After I did that I was in my car for about 20 minutes two times and never had a disconnect. I'll be out and a bout more later today, so I will see if it is really fixed. This is on an iPhone 8+

Ok, so it isn't fixed. It stayed connected for about 30 minutes then disconnect and reconnect. It's better than it was on my car, which used to constantly disconnect and reconnect, but it is still a problem. Still no problem connecting to my Panasonic cordless phone at home, though, so there is that. Wish they would fix it, though. Never had a problem like this on my 6+ with my car. Maybe this is my last iPhone. As much as I hate Android, that may be where I'm going next.

Nov 12, 2017 3:19 AM in response to cdcook31210

I found a trigger for bluetooth disconnection in my car. Sat in the car for 25 mins with the engine running, phone connected and working no problem. Nothing I did would cause bluetooth to disconnect ( normally just selecting 'numbers dialled' makes it drop)


So in frustration I went for short drive on the same route it normally disconnects. Sure enough, after I got down the road about 4 miles the bluetooth disconnected. It coincided with the location my phone picked up the next cellular mast. From that moment on, connect/disconnect/connect/disconnect. Becomes stable again, then as soon as I select 'numbers dialled' in the car, the bluetooth disconnects again.


I've just uploaded diagnostic log files to Apple as per their instructions having installed some sort of Bluetooth 'profile' which I think deliberately targets bluetooth diagnostics. The log file was approx 500MB.


Fingers crossed....

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Since iOS11 Bluetooth keeps disconnecting

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