No custom ringtones on iPhone 8 Plus/iOS 11

Easy: connect your iPhone to iTunes

Select Tones , On My Device

then select the one you want to delete, press the delete key on your keyboard

and iTunes will ask

Click Delete and check to have the sync with Tones unchecked

or if you like it, select only the Tone you want to sync with your iPhone and you are good to go

I was able to remedy this issue with Apple's link: https://support.apple.com/en-us/HT207955

Once you plug your phone into the computer and it pops up in iTunes, only then you will see a Tones section under the device. You can locate your old ringtone files under Music/iTunes/iTunes Media/Tones then copy and paste them into the tones list and Sync... worked for me!

It's such a big disappointment for me too

I have the same issue and I've already tried everything possible to upload my ringtones

No custom ones! 😮

I even thought of bringing back my iPhone 8, too bad I bought it in the States and I'm in Canada 😠

I'm having the same issue. But, I got the tones to show up on my 8+ iPhone. They are there... they can be selected. However, the will not play when someone calls. Apple, why didn't you test this? Please fix this or tell us what we are doing wrong!

What helped me was restoring a backup from the older iPhone 6s to iPhone 8

I had my issues to get the ringtones back as they were (solved installing iTunes 12.7 on a different disk )

Having my phone recognized by the new disk...etc

At the end though I didn't have to reassign any ringtone because I guess there already was data telling the iOS who to assign the right ringtone.

If you go to your phone app and then select contacts, then find a contact without an assigned ringtone, click on the Edit option and you will see in the edit screen Ringtone Default. Tap that and a screen will come up that says store. Under that option you will see Tone Store and Download All Purchased Tones. Once you hit Download All Purchased Tones, any you bought from Apple will appear. If you have any you made with a third party app, search for Ringtone from the finder window and open in Finder Window. Use the procedure above to drag and drop your third party ringtones. They will now show up with your alarms, text alerts, and contacts.

I am on a mac 10.12.6.and itunes 12.7.0I .just got my first iphone. It is an 8+. I tried all of the above, including converting the mp3s to m4r which I read elsewhere.

I tried dragging both type files (both from my desktop and from itunes) into the tones folder. Either nothing happens or I get a message xxx was not copied to the iphone because it cannot be played on this phone.

The ringtones play in my itunes on my mac and my ipad.

Can someone help?

Maybe updating your iTunes 12.7 to 12.6.3 (yes no need to downgrade, Apple made it happens) will solve all your issues

Apple just updated to iTunes 12.6.3 , everything is back and you can install the new release over 12.7 , without the need to downgrade it. The only thing you need to do is to update the iTunes library and everything you need to do is explained in the linked page

I discovered the problem. I had taken my previously made tones that were mp3s and changed them in switch.

Seems it must be duplicated in itunes. No option to convert to aac as in thearticle, but convert to apple lossless, drag to desktop and change mra to m4r and all worked.

This worked perfectly for my first ringtone, (hurrah!) but it wouldn't do a second one. I tried disconnecting and reconnecting my phone. When I hit the "open" button after the other steps, iTunes displayed quickly at the top "waiting for sync to start," then "waiting for changes to be applied" then something which was too fast to read, but no new ringtone showed up. However this is the first solution which worked at all, so I thank you

I just realised that in my reply I referenced an article, but it was one I found elsewhere.

Take your ringtone that you created and put it in itunes.

Highlight ringtone, go to file/convert/create apple lossless version.

Drag apple lossless one to desktop.

Change suffix from m4a to m4r.

Plug iphone into computer, click iphone icon

drag m4r into Tones

Voila! you are done.

Of course, that is how it SHOULD work. I am using a new iphone 8+ and a newer mac,10.12.6, my itunes is current 12.7.0.166. I can't delete the tones in itunes. I cannot even uncheck the boxes for syncing, and I can't delete from the phone, either. Probably a mistake in the code and will be corrected with an update. And the sooner the better!

You need to rebuild the library. Quit iTunes and navigate to ~/Music/iTunes/ and backup the iTunes Library.itl file by renaming it,

then open Previous iTunes Libraries/ and copy the most recent version of that iTunes file into the ~/Music/iTunes/ directory. It will work

leecow, THANK YOU! I just spent a frustrating hour and a half trying to get Apple ringtones on to my iPhone, and your MAC suggestion (also thanks to kk5do) worked PERFECTLY.
Now I'm a happy camper.
SO frustrating when simple things like this are made so hard to figure out!