Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No custom ringtones on iPhone 8 Plus/iOS 11

After receiving the iPhone 8 Plus today, backing up my iPhone 6S Plus (running iOS 11), there are no custom ringtones.


This link does absolutely nothing to resolve the issue. It seems to have been written for earlier than 12.7 iTunes.

Use tones on your iPhone, iPad, or iPod touch - Apple Support


If I try to drag anything on my PC from the window with the ringtones open to iTunes, I get a circle with a line through it as I try to drop it (meaning you cannot do this). If I go to File - Add File To Library in iTunes, it places the files that are M4R format into the regular music song list. You cannot drag them from there to the Tones or any other spot in iTunes.


hmmmmm.... seems Apple might have a hiccup here.

iPhone 8 Plus, iOS 11

Posted on Sep 22, 2017 8:25 PM

Reply
Question marked as Best reply

Posted on Sep 28, 2017 2:00 PM

I have solved the problem of all my missing ringtones after upgrading from an iPhone 6S Plus running iOS 11 to my iPhone 8 Plus running iOS 11.


I have a PC so these instructions work on a PC. I do not know if they work on a Mac.


Connect your iPhone with the missing ringtones to your PC that is running iTunes 12.7


After it connects, you will see your iPhone listed in the left menu, click on it to open it up. Scroll down to where you see TONES and select TONES. A window will open up and it will most likely be blank.


Now, in the upper left corner, click on FILE and then click on ADD FILE TO LIBRARY.


This is where the hiccup is with iTunes. In the Windows window that opened, find your ringtone, click on it once and it will be shown as the selected file. Then...do not click on Open yet. Select the file again and this time, drag it to the TONES area and drop it. Nothing will happen. Go back to the windows window and click OPEN. The file will now appear in TONES.


After you have selected and added all the missing ringtones, click on SUMMARY, then SYNC the phone. Wha la, your ringtones are back and you can now set all the tones up.


This also will work to restore all your missing PDF's

57 replies

Nov 14, 2017 12:38 AM in response to kk5do

This YouTube video shows how to do it perfectly! https://www.youtube.com/watch?v=OME5egnbcZk&feature=youtu.be&app=desktop

I replied earlier but forgot to put the link and then couldn’t find my post to edit!

Just watch it on your computer (I did it on my iMac) while you do it on your phone. I’ve done it twice, as I had to again after restoring from iPhone 6 backup to my lovely shiny new iPhone X!

Dec 13, 2017 9:29 AM in response to kk5do

The answer I found I think is scattered across a lot of replies but I thought it would be best to post in its entirety. If it makes a difference, I've got an 8 (iOS 11.2) with iTunes 12.7.1.14 running on Mac OS 10.11.6 (yeah, slow to adopt...I'll do that someday). Windows users, it shouldn't be hard to use the same procedure as long as you know where your iTunes folder is located and if you don't have any odd preferences with regards to displaying file types in Windows Explorer.


1) In the Finder, go to your home folder->Music->iTunes->iTunes Music->Tones. This folder contains any .m4r files you had previously. Any .mp3 files you were formerly using for text tones, ring tones, or the like will probably need to be converted to AAC files in iTunes, then manually converted from .m4a to .m4r files in the Finder. I didn't test copying .mp3 files to the Tones folder on my phone, figuring it would be safer to stick to one file type and not add more complications.


I also moved this entire folder out of iTunes Music because it really doesn't need to be there anymore - as I understand iTunes 12.7, it simply doesn't recognize the folder anymore because Apple expects you to use the Tones Store on your phone rather than iTunes to manage ringtones. I left it the in the main iTunes folder for ease of access - this is important later.


2) To convert files, go to the iTunes menu and Preferences. In the General tab, click on Import Settings and switch the Convert To file type to AAC, if you haven't already. This has always been the secret way of changing the file type that iTunes will convert to even if you're not importing a new CD, though they keep changing the location of this setting.


3) Select any .mp3 (or .wav/.aiff/etc.) files you wish to still use as ringtones, go to the File menu, Convert, and Convert to AAC. I found it easy to move all my files into an empty playlist and then convert them as a batch, but it's not necessary.


4) Drag any newly converted files from iTunes into the Tones folder in the Finder. Change the file type suffix from ".m4a" to ".m4r" and when it asks if you're really sure, click on the "Use .m4r" button.


5) With the phone connected to your computer, select the phone itself next to the Music/Movies/etc. drop-down box and scroll down in the media tab to Tones. To be sure you aren't losing anything that did somehow transfer over, select everything here and drag it to the Tones folder in the Finder. If it say's you're overwriting things, click Skip or Stop...no need to have duplicates. Delete anything that remains in this folder (which really should be nothing).


6) Select everything in the Tones folder in the Finder and drag it to the Tones folder on your phone in iTunes. It is important to move every ringtone you want to use at once, because I did it in two batches and the phone somehow unloaded the first batch even though they still showed up in the Tones folder in iTunes. If you want to add more later, delete everything in the Tones folder in iTunes and re-import everything in order to avoid this odd forgetfulness.


7) I synced my phone at this point. It may not be necessary but I did it anyway to be sure. YMMV.


8) This is the odd part - any .m4r files you had on your old phone should show up in their original places. Despite all of the trouble caused by Apple's decision to change the way we manage ringtones, your contacts *should* be re-populated with the original ringtones and text tones as should the default tones in General->Sounds & Haptics.


The exception to this will be any non-.m4r files you were using previously. Since those files have been converted, they will need to be restored manually. Such was the case with the custom tone I was using for Reminders and a couple of individual text tones.


9) In addition to default sounds in Settings and individual tones used for contacts, don't forget about any custom alarm clock noises you were using. Even though Clock will still allow you to pull things from Music, I discovered that my alarm clocks were set to No Sound and Default Vibrate rather than the songs I was previously using. The time to discover this is not when your alarm is supposed to be going off.

___


It's a long process but not egregiously so and should not result in rolling back your iTunes version, restoring libraries, or other more complicated processes. Apple kind of boned us on this but not as badly as, say, the time they changed the way iOS applies custom wallpaper images to fit to the screen vertically instead of horizontally...forever ruining the ability to use horizontal images without having to first take a screenshot.


Good luck!

Dec 19, 2017 9:08 AM in response to imnokid

Updating my original post

thanks to responses here I learned to connect my iPhone to my Mac

then in iTunes I noted the Tones section in the listing of contents on my iPhone

My two custom ringtones are not listed there. Now I know why they cannot be selected as my iPhone ringtones.

The two custom ringtones are listed on my iPhone in the sounds section,just above the list of built-in sounds,but nowhere else

I created them on my Mac years ago but no longer can find them on my current Mac. So I am clueless how to copy or move the customs from my phone back to my Mac and thus into the Tones section in iTunes.

No custom ringtones on iPhone 8 Plus/iOS 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.