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iPhone 8 GPS problems

On both Google Maps and Apple Maps, the gps doesn't seem to keep up. The apps start up fine but once I start driving the GPS becomes erratic and loses me. Both navigation apps can't seem to locate me unless I re-start the app over and over again. I thought it was a buggy iPhone 8 so I took it back to Verizon (where I bought it) and it was swapped out for a new one, and the new one started acting the same way the moment I hit the road. I haven't used any icloud backups, I set up both phones as new iPhones each time I activated them. I also factory reset my day old iPhone twice before taking it to the store for replacement. The replacement (new) phone has the same issue. Help!

iPhone 8, iOS 11

Posted on Sep 23, 2017 6:01 PM

Reply
756 replies

Feb 21, 2018 10:34 AM in response to JiangZemin

I had my iPhone X replaced by Apple.


Here I am waiting for an Uber, iPhone X showing me 30m away from where I actually am and GPS dot jumping around. My iPhone 6S Plus on the other hand is spot on. I used that instead to find the correct location for the Uber.


Don’t know if it’s software or hardware but as many people have already said, replacing the phone won’t solve this.

Either it’s a widespread problem or a combination of iOS 11 and the X that causes it. iOS 11 works fine with my 6S Plus. Always talking pedestrian mode. Don’t even talk about cars, this can be pretty dangerous.

Feb 21, 2018 11:14 AM in response to Finalizer

Try as I might, have not been able to get any tech journal to show any interest in running an article on this issue, they seem to care more about new Animojis...

Anyway i waited well over a month for “engineering” to respond and finally received a request that they require me to submit even more logs! What a complete waste of time.

Feb 28, 2018 3:35 AM in response to JRAG24

I am still having problems with MotionX-GPS on my iPhone X. The **** thing cannot find the GPS signal until I restart the app or the entire phone. Once I do that, it works fine, but I am sick of going through this hassle almost every time. I plan to compare and contrast with the native iOS Maps app and Google Maps, but can't be bothered at the moment.


And still not a word from Apple... in their updates or through other official channels.


They are aware of the problem, according to this article. At the bottom, it says "sources" within Apple told the reporter that assorted GPS fixes were included in iOS 11.1 and 11.2.

https://forums.appleinsider.com/discussion/202750

Mar 1, 2018 3:57 AM in response to AppleQer

Well, I've opened a support case and it's still on-going. I have just received a replacement iPhone 8+, and sadly it has the exact same behavior. Easy test, out of the box, no accounts no nothing, open maps, stand on street corner and watch the blue circle get bigger and smaller, moving my position erratically when the blue circle grows.


I've been using my old iPhone 5S, even replaced the battery because it was so bad, and it's working like you would expect. I'm going to do some more testing and write up a summary of everything and the several sources online stating it would be due to the wireless charging and interference because of it.


I'm super sad. This is my 5th iPhone, and it's a real letdown. For the first time I feel it was a bad choice getting this. I might even contact my cell company, don't know if I can unbind the contract because of the poor quality of the iPhone 8+.

Mar 4, 2018 7:48 AM in response to JRAG24

hi all,

i have the problem with a iphone8 since it was new.

i use iphones since iphone3 but since iphone8 i can't use my "location apps".


if i open the native map app, it shows me flying arround my location up to 200m away and up to 10kmh speed.

during the first week i was really sure, there is NO GPS module inside the iphone8.

but in a very long chat with apple support they told me, all hardware is working properly.


intensive observations convince me that in this device no gps receiver is installed. the device determines the position based on the wlan ssid's in the environment.

Mar 4, 2018 9:02 AM in response to digelec

If your problem is closely related to the one I had with my iPhone 6 that was working perfectly until upgrading to iOS11 then you do have a GPS module but it's fried.

I spent hours with Apple support since December up to an escalation to the engineering team to no avail until I replaced the parts myself using an iFixit kit.

The GPS issue disappeared instantly and never came back.

Sadly I see no iPhone 8 GPS iFixit kit.

Mar 4, 2018 3:19 PM in response to DublinTimo

Digelec,

Somewhere back along this thread, a GPS testing app was mentioned. You could try that.


DublinTimo,

Good to hear your repair worked on the iPhone 6. Unfortunately, many people replaced iPhone8s and iPhoneXs but couldn't solve their problem, so I guess repairs aren't the solution in many/most cases.


However, I wonder if all their replacements/repairs by Apple merely amounted to reissuing/reinstalling the same badly designed GPS device. Did you install a "non-Apple" one?

Mar 5, 2018 12:32 AM in response to DublinTimo

Lots of people affected but not everyone.


Had problems again yesterday where the gps thought I was in a road a few metres to my right. It’s like there’s been a reduction in sensitivity, perhaps something not noticeable in the wide spread out roads of the USA, but his accepted reduction has an outsized effect in the UK, where roads run close to eachother.


I doubt they tested the iPhone X in a European city and realised their changes had such a negative effect.

Mar 17, 2018 10:35 PM in response to AppleQer

Yes, a lot of this cens0rship is happening here... I agree with you, the "X" thing is weird. I hope he posts back to explain.


His post was basically saying that he had a problem with his iPhone 6, started taking it apart but did not replace any parts, just put the thing back together and that it solved his problem.

So his view points not to a defective part but to a bad connection between components that was fixed by just taking the phone apart and putting it back together.


In my case I know that my problem was fixed after I replaced the parts. But maybe the parts were sound and it's only the unscrewing and unplugging of parts, then re-screwing and re-plugging of the parts that fixed the problem. Maybe the parts were fine, I'll never know.


Now both his phone and mine are model 6. So maybe this has nothing to do with your model 8 problems.

In our case it shows that the problem was hardware only.

Mar 20, 2018 3:01 PM in response to JRAG24

same issue, iPhone X, iOS 11.2.6. The problem has been getting worse 2-3 weeks ago, and occurs every day while driving (US north west) and using Waze. Often I remove the cover ("iPhone X Leather Case - (PRODUCT)RED") and it gets better, but it still loses the position after a while. I'm starting to think it has something to do with solar wind or the moon phase, or the phone price (waze on a $100 phone works great)

Mar 25, 2018 6:21 AM in response to Dogcow-Moof

I finally had enough and replaced my iPhone X.

On my previous iPhone X, the GPS function worked some days and not others.

When I factory reset it on the day I took it in, it was working, but I explained to the "Genius" that the GPS function had a habit of working for short period and then breaking, so there was no guarantee the reset was the solution. I also mentioned user experiences on these forums. Apple agreed that on balance it would be better to replace it - they could see my phone was otherwise in perfect condition and I had no incentive to go all the way into town and go through all this hassle. The new phone is working okay so far, but just to be safe I didn't restore it from my old back-up to avoid transferring any bug that might have occurred from previous iOS upgrades. Another reason for not restoring from the backup was to avoid any risk of overheating the GPS/Qualcomm chip due to installing a 45GB backup on one go. I wonder whether these GPS chips are too delicate or get overheated, or are badly connected. One GPS app developer told me he thought it could be a chip defect or poor connection. I also noticed people discussing heat issues here

https://www.reddit.com/r/TheSilphRoad/comments/7ed9vu/overheating_might_cause_gp s_error_in_iphone_x_and/

Perhaps the chip does get overheated when left running in the background on some apps. I never used my GPS apps for car navigation, but I imagine that might create a risk.

iPhone 8 GPS problems

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