iPhone 8 GPS problems

On both Google Maps and Apple Maps, the gps doesn't seem to keep up. The apps start up fine but once I start driving the GPS becomes erratic and loses me. Both navigation apps can't seem to locate me unless I re-start the app over and over again. I thought it was a buggy iPhone 8 so I took it back to Verizon (where I bought it) and it was swapped out for a new one, and the new one started acting the same way the moment I hit the road. I haven't used any icloud backups, I set up both phones as new iPhones each time I activated them. I also factory reset my day old iPhone twice before taking it to the store for replacement. The replacement (new) phone has the same issue. Help!

iPhone 8, iOS 11

Posted on Sep 23, 2017 6:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2018 7:42 AM

FOR THE SONATA OWNERS:


I have a 2013 Hyundai Sonata. I had the iPhone 8 and started this thread because of these issues. I returned that and bought the X a month later and had the same issues. MOUNT YOUR PHONE ANYWHERE BUT THE CENTER CONSOLE, PROBLEM SOLVED. I have mine mounted with a regular air vent mount (no magnet) on the vent next to the driver side door. I have maybe had 2 issues with the gps since I started doing this (both corrected themselves) but otherwise its been perfect. So in short, just mount it somewhere other than the center and you should be fine.

756 replies

Jan 2, 2018 11:19 PM in response to StephenTen

Just when I thought it was safe to go back in the water... I had my Garmin GLO with me for my first ride to work of the New Year (and my first commute since getting the GLO). While leaving, with a clear signal to the GLO, and all indicator lights showing a good connection to the iPhone (via Bluetooth) and a strong signal lock on the GPS, it had me off by almost half a mile from where I actually was. In a Seattle dealing with traffic trying to get home, that's a big deal. Again, my iPhone was in the same place it has been for 10 years, it's just I added the GLO to the mix (which should be providing rock solid location tracking).


While I'm not convinced it's not some sort of interference on the iPhone, clearly something else is going on other then GPS interference (System level bug, either hardware or software) that is causing the pain. So, I'm starting to thing the interference is real, but it is somewhere else other then specifically in the GPS receiver circuit, otherwise I can't explain the GLO exhibiting the exact same behavior. Anybody want to buy a basically new GLO? Also I'm not ruling out that Bluetooth is the root cause of interference as some have run into the issue outside of the car.


Note: I also tried a new wireless charging cradle I got for Christmas (without the GLO), and if anything the signal was stronger then when charging over the lightening connection. Nothing about this is making any sense to me yet.

Jan 9, 2018 12:03 AM in response to JRAG24

I am also having GPS issues with my iPhone 8 Plus. Ever since I got it on release day, I noticed that I couldn't reach portals in Ingress (a location based game) any more that I could easily reach with my iPhone 6 Plus.

To me it seems that the position is not updated as often as before. Enabling flight mode sometimes helps, also using opening Compass app sometimes helps.

I also had navigation issues both with Apple Maps as well as Google Maps where the apps would recalculate my route all of a sudden because they would think that I am on a different road than I actually am. This happens both in car as well as on my bike.

Jan 12, 2018 2:10 AM in response to supriyofromirving

I found this thread since I am about to replace my iPhone 6 - (one of the reasons is that the GPS is not working) and I wanted to know whether either the 8 or the X have the same problem.


I can confirm that for my iPhone 6, none of the iOS updates the last 8 months have fixed my GPS issue.

I rarely use any GPS functionality since I commute same route every day, and don't use apps like Pokemon Go, MapMyTracks or other training apps - so I really cannot tell how long my problems have existed, but for sure they were not present when the phone was new 3 years ago.

However, I really need the GPS from time to time, navigating in cities or finding addresses, and it is so frustrating not being able to trust on this feature.


My GPS problems is behaving just like described by many others in this thread. It is not limited to use in car - but also when walking, etc.

I can have occasional "blips" of GPS satellite signals. Last week when testing, I had two "blips" of GPS signals while driving a distance of 50 km (constantly moving the phone around in the car searching for signal)

My issue is definitively that the phone doesen't receive any satellite signal regularly. I use the "GPS Diagnostic" app, which show how many satellites it receives signal from (if any), and the signal strength. The above mentioned "signal blips" coincides with when the app reports satellite signal reception.


Needless to say, I have tried every tips and trick to re-initiate the GPS functionality (except hardware "operations"), but to no avail.


SO - now I wonder if it is worth the money to go for a 8 or X - or if I should downgrade to SE...

Jan 12, 2018 10:58 AM in response to intellexi

Couldn’t tell you, haven’t encountered it. I suspect all the GPS issues are related though in some fashion. It could be interference from things no one even considered because I haven’t done that process of elimination: a wearable with a signal, RFID keychains people have for work, prox card you use to get in your building., etc.


It’s fairly obvious the glass back and chipset simply weren’t exhaustively tested or designed. And now it’s just a roll of the dice whether “you” (meaning the things that aren’t changing in your everyday life) are compatible with their phone.

Jan 19, 2018 5:07 AM in response to JRAG24


I have been trying to get to the bottom of this problem. I am not a IT Tech, programmer or anything. Using Lirum Info, in the GPS Test I get the following message come up with the accuracy fluctuating from 12 to 6 meters fault flagging up as follows. "Geocoding failed with error: the operation couldn't be completed (GPS kCLErrorDomain error 2)" Not sure if this related to the fault we have. The message seems to flag up when the accuracy fluctuates.

Jan 23, 2018 11:28 PM in response to JRAG24

They are working with at least some in the yes, small minority of people experiencing this issue because the vast majority of people are not.


For most, GPS is working properly and wonderfully.


I will ask again to make sure you have Wi-Fi enabled; without Wi-Fi location geolocation is a bit iffy as GPS signals are iffy at best in many locations.


Since MapMyRun is a third party application, why not ask them why their application is not working properly with the latest Apple devices?

Jan 25, 2018 2:13 AM in response to Sparks90

I also called and had support over the phone. I think it will help if as many people as possible with this issue contact them in this way. The representative said that if there were more people that are having similar issues, more data would be available for resolving the issue. I hope they fix it soon though, I'm creating some video evidence later, GPS diagnostic running on a 5C and iPhone 8 Plus side by side give a pretty clear view of the issue.

Jan 25, 2018 6:44 AM in response to StephenTen

I also had to go through the SIM exchange routine (it seems Apple is aware of this as they give everyone the same advice).

I switched my sim with the SIM I use on my 6S Plus and the problem was still there. On the other hand, my iPhoneX sim worked fine on my 6S Plus when I was using GPS.

I am also surprised that noone from the tech Youtubers haven't noticed that. I would expect guys like Unbox Therapy to be on top of something like this (😝).


In any case, good that at least Apple is acknowledging the issue. I am going to swap my phone next week.

Jan 27, 2018 11:52 AM in response to mwhited07

Great and detailed info, but a lot of people in this thread experience the same issues while walking. Bottom line I think is, my X had a greatly diminished quality of gps compared to every other phone I ever owned.


Maybe I could get it to work in some situations, and maybe I couldn't, but for $1200 why should I have t work at it?


I just returned mine and bough a Pixel 2, which has a regular gps (meaning it works everywhere).


I may have got my money back from Apple, but I'm still ****** at all the time I wasted.

Jan 30, 2018 10:16 PM in response to samfromhampstead

I hear you, samfromhampstead. I am on my 2nd 8 Plus. I never have issues when moving, mine is more when I am at home it always shows me 500-800 feet away. I have a 1st gen iPad & iPhone4 and I used Maps on both and they show the exact same inaccurate GPS location. It sounds like a fundamental GPS problem w/ Apple's satellites.

And Apple EVERYTIME will deny ever hearing a problem. Every single problem they hear is the first time it's been reported. Such horsesh*t. They are trained to always play dumb with issues.

Jan 31, 2018 5:14 PM in response to liv0123

Another interesting thing that I've found.


It appears that my iPhone X which has these serious GPS issues also has a weaker reception for 4G signal.

I tested it twice on the same spot with the same network (EE in the UK) next to my iPhone 6S Plus. The 6S Plus was able to open pages, load videos on YouTube, whereas the iPhone X next to it could not even open a page.

I noticed that 2 weeks ago at the same spot but thought something went wrong with the iPhone X and it was just coincidence. I visited the same spot today. Apparently, that spot has a weak 4G reception. However, iPhone 6S could work just fine where the X was unable to use the internet at all.


I am just thinking... Coincidence? Are the antennas defective? Is it the glass back that prevents the antennas working to their full capacity? I am not impressed to say the least. Hope the replacement will fix this once and for all.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 GPS problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.