iPhone 8: crackling static noise during calls

I can confirm I have this issues with a 1 day old 8+. I have turned speakerphone on/off. I have disabled LTE voice, I have disabled Noise Cancellation.. nothing solves this issue. I thought I didn’t have it and then on calls with my wife last night I heard it.

A way to test it is to call a number.. say 1800-PICK-UPS.. something that talks a bit so you can listen. It is a light scratching and tinny popping noise. IMO, it is widespread.

Hearing that 11.0.1 does not resolve. This is not cool.. brand new launch phones.

I am having the problem also. iPhone 8 plus att. Some calls do it while others don’t. When it does crackle it’s extrmely annoying. There’s about 22 pages on macrumors post of people having the same problem. Phones been replaced and still have the crackling along with the new update doesn’t fix it.

I have been having the same issues with iPhone 8. Issues didn't go away with iOS 11.0.1 update. Seems like manufacturing defect as the Apple senior adviser termed it as hardware issue when I reported this issue.

Hello guys n dolls, im from Norway and i have also this problem with my phone, my collegue has the same problem so this must be fixed asap. This is a expensive phone with crackling problems, annoying like h.... !

I’m also very disappointed to be experiencing this issue on my brand new iPhone 8 Plus 256GB. It is a high pitched crackle/popping in the top earpiece speaker during calls over cellular or WiFi using VoIP. Toggling speakerphone intermittently can solve the issue for the rest of the call. The issue persisted despite restarts and restoring to factory settings. Sadly a replacement handset also has the same issue. I rely on my phone for work and this problem is very distracting when trying to concentrate on callers.

Hi, same problem on 8 Plus 64GB here in Italy.

In our forum we have made a discussion for the issue and there are a lot of people with the clicktick interference during calls especially when you are in quiet place.

I made a youtube video recording the static sound. The only way I can get get it to go away is to toggle between the speakerphone during a phone call. However it comes back during the next call. https://youtu.be/zKDVkSMMPNU

That's the same problem that I have .. only I'm using an iPhone 7.

I think it's the lightning connector that causes the (software related) problem. Because I didn't have that problem while using iOS 10 ..

This happens to my iphone 8 too. (Singapore) I’ve exchanged it and still same problem. I can’t live with the crackling noise so exchanged for iphone 7 (because I’ve sold my 7 upon receiving 8).

Wasted money and back to 7. Not cool.

Unfortunately the same here in Germany. I am with a new iPhone 8 Plus 64 GB. I can confirm that there is an issue with noise during (some) calls. I don't know if it's helpful but I noticed that you can fix this temporarily by switching to speaker and then back. I know that's not how it shoulöd be with a device that cost nearly 1000 Dollar, but I just wanted to share. Maybe it will help to find the reason.

Hopefully Apple is going to fix this very soon. Would be sad to return this, apart from that issue, wonderful device.

Apple has confirmed in a statement to The Verge that an upcoming iOS update will fix an annoying software bug affecting some iPhone 8 and iPhone 8 owners who have reported hearing intermittent crackling sounds or static noise during both cellular and FaceTime calls.

An Apple spokesperson told the publication.

We are aware of the issue which is affecting customers in a small number of cases. Our team is at work on a fix, which will be included in an upcoming software release.

Frankly I don’t think it is a software glitch as it affects “some” users. Software glitch will affect all. Could be hardware issues related?

Personally this is not acceptable, it cannot even serves the function of a phone. Even china phones will not produce such crackling.

I can’t talk on crackling noise as I work via phone. Had returned my set.

It’s a tough call. I can understand people wanting to return/exchange. The issue here is that it’s likely a replacement will have same issue. I understand people not wanting to be outside of 14 days. However, due to Apple publicly acknowledging the issue it will likely be fixed or Apple will allow warranty replacements, which is protection outside of 14 days. I am holding out a bit. I feel better having an article published by The Verge with Apple stating they are aware and working on it.

Well, this morning I updated the device to 11.01, no fix. Ticking noise in my earpeace is is still happening. I am using both the earbuds and the connector with my own set of Bose earphones.

So, should we return the device altogether?