Level 1

48 points

iPhone 8 Plus Sound Distortion

I am using an iPhone 8 Plus on iOS 11.0. I noticed that when I am playing song on loudspeaker, there are some kind of "noise" or "distortion" to the song, every time I make some actions that would trigger sound feedback, e.g. typing on the keyboard. This will also occur when I browse in the App Store while listening to song, especially when the App Store video tries to play automatically. This issue does not happen while I use a headphone instead. Apparently this issue also exists in other iPhone 8 and 8 Plus. Is this hardware defect?

iPhone 8 Plus, iOS 11

Posted on Sep 24, 2017 6:05 PM

Top-ranking reply

doame

Level 1

8 points

Posted on Jan 14, 2018 5:06 AM

Hey. i think you might wanna take it to the Genius Bar, my 8Plus has the same issues and i tried everything...eventually, apple engineers agreed it was a defect and offered to replace my phone. Unfortunately, they didnt have a replacement in store as at when i went, but they just called me to come pick up a phone this week.. should be going there 2mrw or next. At this point, i dont think an OS update will fix it, I did a DFU, Restore, Update (even to beta) and still nothing. If theres no accidental or warranty void, you should get a replacement phone.

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126 replies

Mar 3, 2018 3:56 AM in response to shadowpiece

Turning off background refresh would drastically affect the usage of many apps.

With that said, I tried this and it does not resolve or fix the issue. I’ve tested this for FIVE months.

paulrod0

Level 1

4 points

Mar 5, 2018 1:39 PM in response to SoCalDawg

Yess!! Finally 😄

vborad32

Level 1

4 points

Mar 6, 2018 12:46 PM in response to Bhertolabi

How do I get it?

Mar 13, 2018 9:36 PM in response to darash85

Same here and got phone today

Blokey57

Level 1

4 points

Apr 3, 2018 3:47 AM in response to hansng

I wouldn’t go so far as to say it’s fixed it. It’s reduced the issue significantly, but I still get some distortion/crackle.

It’s resolved about 90% of it though which is great.

Apr 14, 2018 1:25 AM in response to hansng

I just updated it and it still has a distorted sound when I play my music and watch videos.

Apr 14, 2018 1:29 AM in response to shayfromvalrico

^ this is an add on...please can someone help me with this issue.

Doprdl

Level 1

4 points

Apr 15, 2018 11:01 AM in response to hansng

Made it worse for me

hansng Author

Level 1

48 points

Apr 24, 2018 9:01 AM in response to Blokey57

Yeah you guys are right. The problem is now reduced in both severity and frequency but still not fully fixed. 😕

Let's hope the upcoming updates will fully resolve this issue.

Jen-MY

Level 1

8 points

Oct 17, 2017 3:56 PM in response to Waitat25

The same here! I got my 8 plus just a week ago, I had no problem at all until the update software froze my phone. it stuck on the Apple logo page, tried force to restart the phone several times and still the same. Brought it back to the Apple store and got a replacement, then noticed this one has distorted speaker issue, also I can’t hear from the earpiece sometimes. So annoying!

Oct 19, 2017 6:05 PM in response to Waitat25

Same I'm running 11.0.3 and I'm experiencing the poping every where not just when I make calls it in the audio it self when I'm listening to music and doing things the audio cuts out and I hear poping

laugher

Level 1

26 points

Oct 22, 2017 6:21 AM in response to hansng

This problem is happening on my almost brand new iPad Pro with iOS 11.0.3 with a proper 3.5mm plug headphone. There is background music playing but dialogues from movies are lost and lyrics from songs are lost too. Music can sound very tinny as well.

Tried a few other headphones, same issue, I noticed if I stick my headphone in not all the way, i can start to hear people talk again in movies. But the headphone can’t go all the way in, part way only and you need to hold the headphone part in a certain position to hear things properly.

i think there is a software glitch that’s sending signals down the wrong paths.

Nov 9, 2017 4:01 PM in response to giandy617

I own iPhone 8 Plus. I installed the iOS 11.1 but I still have a popping sound when someone calls me and slide to answer so the ring stops it makes a “pop”. Also YouTube app when changing videos before video loads it makes a strange pop sound.

Nov 9, 2017 8:05 PM in response to VagelisDer

Hi, with regards to my reply before yours, I was wrong. I'm still experiencing the popping sound 😟 I hope Apple hears us out and looks into this. Maybe since not a lot are speaking up about it, they won't cater to it. But hopefully i'm wrong. I hope this isnt a hardware defect. 😟

Chazza93

Level 1

4 points

Nov 16, 2017 8:27 PM in response to hansng

I’m having a annoying problem my iPhone 8 Plus is having a popping sound from my speakers wen playing music on Spotify and on fb messenger but if I put the phone on silent it doesn’t do it it’s so strainge it looks like these updates haven’t actually made one to fix this issue but I really hope they bring one soon

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iPhone 8 Plus Sound Distortion