iPhone 8 Plus Sound Distortion

I am using an iPhone 8 Plus on iOS 11.0. I noticed that when I am playing song on loudspeaker, there are some kind of "noise" or "distortion" to the song, every time I make some actions that would trigger sound feedback, e.g. typing on the keyboard. This will also occur when I browse in the App Store while listening to song, especially when the App Store video tries to play automatically. This issue does not happen while I use a headphone instead. Apparently this issue also exists in other iPhone 8 and 8 Plus. Is this hardware defect?

iPhone 8 Plus, iOS 11

Posted on Sep 24, 2017 6:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2018 5:06 AM

Hey. i think you might wanna take it to the Genius Bar, my 8Plus has the same issues and i tried everything...eventually, apple engineers agreed it was a defect and offered to replace my phone. Unfortunately, they didnt have a replacement in store as at when i went, but they just called me to come pick up a phone this week.. should be going there 2mrw or next. At this point, i dont think an OS update will fix it, I did a DFU, Restore, Update (even to beta) and still nothing. If theres no accidental or warranty void, you should get a replacement phone.

126 replies

Dec 9, 2017 2:41 AM in response to hansng

ios 11.2 is out and bug is still here. as i said before, it is the last apple product i buy. incredible how stupid they are. ios 11 is the most buggiest platform i’ve ever seen, nothing works as it should!! if this is a software problem, ok, i’ll just wait for couple of months. if it doesn’t get fixed, i’ll sell this crap iphone 8 for half the price and buy a god dam oneplus 5t or pixel 2. i swear it cannot be worse than the iphone!!

sad how things have turned for ios...i was such an apple fan since iphone 3g... :(

Jan 12, 2018 9:45 PM in response to hansng

My iPhone 8 plus is also having sound distortion when I just have music playing and I'm not even touching my phone, as well as when I'm using my phone for texting or even if I'm just using an app like twitter or instagram, however this does not happen when my iphone is connected to a bluetooth speaker or headphones.

Jan 17, 2018 10:24 AM in response to hansng

I have bought my iphone 8 a day ago. And I have exactly the same problem. It is really annoying. I also tried the beta version, but nothing changes. Still have the same problem. Is there any apple announcement about this problem? Is it a software problem or hardware problem? As I checked not every iphone 8 has this problem. I am not sure if I should wait for an ios update or take the phone to apple service. :/

Feb 19, 2018 7:13 AM in response to shadowpiece

Very true. I did sent mine back to the reseller and they said everything is fine. I even record the popping sound when it happen and they don’t believe it. Very frustrating and disappointed as it is very common issue with the phone even my mom 8plus did the same thing. Hope it is software issue and it can be fixed. Pls Apple don’t hide.

Apr 16, 2018 7:51 PM in response to hansng

We just got a new iphone 8 today and downloaded the latest update and noticed the crackling noise. It wasnt as bad as i have heard reports about, but it is pretty disappointing when you spend $$$ and get a faulty product. We upgraded from an iphone 6 and kinda want to go back to an iphone 6 just one day into it. I wonder if android user have similar issues to this?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 Plus Sound Distortion

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.