iPhone 8 Plus Sound Distortion

I am using an iPhone 8 Plus on iOS 11.0. I noticed that when I am playing song on loudspeaker, there are some kind of "noise" or "distortion" to the song, every time I make some actions that would trigger sound feedback, e.g. typing on the keyboard. This will also occur when I browse in the App Store while listening to song, especially when the App Store video tries to play automatically. This issue does not happen while I use a headphone instead. Apparently this issue also exists in other iPhone 8 and 8 Plus. Is this hardware defect?

iPhone 8 Plus, iOS 11

Posted on Sep 24, 2017 6:05 PM

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Posted on Jan 14, 2018 5:06 AM

Hey. i think you might wanna take it to the Genius Bar, my 8Plus has the same issues and i tried everything...eventually, apple engineers agreed it was a defect and offered to replace my phone. Unfortunately, they didnt have a replacement in store as at when i went, but they just called me to come pick up a phone this week.. should be going there 2mrw or next. At this point, i dont think an OS update will fix it, I did a DFU, Restore, Update (even to beta) and still nothing. If theres no accidental or warranty void, you should get a replacement phone.

126 replies

Sep 25, 2017 6:23 PM in response to raina_b22

Hi Becky,


Thanks for the reply. I have tried these steps and they do not seem to work. Hard reset did not work for me as well.


This issue can be easily reproduced by tapping into an app page which contains auto-playable video in the App Store, while playing song in the background. Video auto-play setting has to be turned on. The issue does not occur every time but it will occur once in a few times when I repeatedly tapping in and out of the app page.


I went to Apple Store and check on the other new iPhone 8 and 8 Plus. They seems to face the same issue as well.


Thanks.

Oct 8, 2017 8:49 AM in response to Waitat25

Same for me. iOS 11.0.2 did not solve my problem. It was apparently to fix the cracking sound while placing a phone call.


Is your issue the same as what I described?


I am from Singapore and I found that the iPhones in the Apple Store are having the same problem too. I reported to Apple Support and they are yet to provide a fix.

Oct 22, 2017 6:21 AM in response to hansng

This problem is happening on my almost brand new iPad Pro with iOS 11.0.3 with a proper 3.5mm plug headphone. There is background music playing but dialogues from movies are lost and lyrics from songs are lost too. Music can sound very tinny as well.


Tried a few other headphones, same issue, I noticed if I stick my headphone in not all the way, i can start to hear people talk again in movies. But the headphone can’t go all the way in, part way only and you need to hold the headphone part in a certain position to hear things properly.


i think there is a software glitch that’s sending signals down the wrong paths.

Dec 5, 2017 5:58 PM in response to SANDIE500

I also give up... Trading for a Samsung Note 8 is next move... I got tired of Apples games.. When i pay "much" i demand also MUCH... You hear Tim Cook?! Got tired of your overpriced iShit devices.. Back in 2016 I gave back 2 iPhones 7 plus (one had dust inside camera lenses and one had yellowish tint screen.. Search anyone for this both issues do exist) to finally get a 3d device which was ok.. I was almost happy until ios 10.3.3 but this was the end of ios.. now only glitches and faults for such a closed OS i can't imagine how you achieve that ... Payed 979 Euros to get a mobile popcorn sound machine the iPop 8 Plus...

Dec 5, 2017 11:19 PM in response to hansng

I was feeling optimistic after a call with Apple Support saying that I can have my phone checked at a local Apple distributing store here in Manila, Philippines, but after having my creeping thoughts confirmed here I can tell it's going to be quite useless. I really hope Apple hears us out. Yes we're few who spoke out on the issue but that shouldn't mean they should shut us out... I've been getting my hopes down after 3 updates, none of the changelogs say that this issue was fixed so why are they doing this to us... Spent so much on a phone and honestly it's the fastest I've used, but this just devalues the product and makes me wish I saved my money on something else..

Dec 7, 2017 3:22 AM in response to hansng

I also have this problem since I got 8 Plus with iOS 11.0.2. I mainly experience this when I listen to music and try to multitask, for instance chatting in Messenger, use Twitter and so on. It's really annoying. I was hopping that bigger release like iOS 11.1 or 11.2 would finally solve this thing, but the bug still occurs, otherwise the phone is great but this really basic problem bugs me very much. Apple please look at this!

Dec 8, 2017 6:08 PM in response to Adamz-Asah

They don’t even respond... seriously if they don’t respond in the next days about plans on a fix for this or inform as properly if this is a hardware defect or if it’s a software issue.... I will open a “caution-warning” thread not to buy or double triple think before buying Apple stuff, to all major forums worldwide as I already did in my country.. because I call this “disrespect” from Apples side..

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iPhone 8 Plus Sound Distortion

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