iPhone 8 bluetooth issues

My new iPhone 8 is having all kinds of wonkiness with bluetooth. It refused to pair with my AirPods, repeatedly dropped connection to my 2016 car, routinely loses connection with my series 1 watch and refused to connect to unlock my laptop (all things that I had no issues with before moving over from my iPhone 6). Apple support told me to erase all content, reset and go through a reinstall from a backup (and all the password re-entry etc.) which I did wasting a couple hours of my day. Their remote diagnostic said bluetooth was fine and some of my apps (none to be named) had problems necessitating this restoration from backup. Needless to say, the issue does not seem solved. Anyone else having bluetooth issues with the iPhone 8? All of these bluetooth connectivity issues worked flawlessly on the 6 (with iOS11 and all prior iterations I had) so I may just sent the 8 back and live w/ my 3 year old battery for a while longer.....

iPhone 8

Posted on Sep 24, 2017 7:41 PM

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Posted on Dec 2, 2017 10:32 AM

Possible fix to some of the issues. We had an appointment at the Apple Store last night and discussed this issue with them. My wife's Ford Explorer was dropping the bluetooth out intermittently during phone calls and even when not in a phone call. Her watch would also disconnect at times. The weird thing was we discovered that she could play music and it would not drop out when streaming music through bluetooth. We told the Apple Genius that we had restored the phone from a backup several times and that did not fix the issue. The Apple Genius felt strongly that the backup had something corrupt about it so he suggested that we restore this as a new phone and not restore from the backup any longer. We had to manually save all of the photos and contacts to a hard drive before doing this. Once we restored this phone as a new phone, we then added all of the photos and contacts again from the hard drive. We also had to add all of the apps manually. Finally, we tested making phone calls several times and we have not had an issue once. This may help some of you in the future. It is a long process so be prepared for this to take a few hours depending on the amount of files that you have. Good luck!

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Question marked as Top-ranking reply

Dec 2, 2017 10:32 AM in response to Rayloriure

Possible fix to some of the issues. We had an appointment at the Apple Store last night and discussed this issue with them. My wife's Ford Explorer was dropping the bluetooth out intermittently during phone calls and even when not in a phone call. Her watch would also disconnect at times. The weird thing was we discovered that she could play music and it would not drop out when streaming music through bluetooth. We told the Apple Genius that we had restored the phone from a backup several times and that did not fix the issue. The Apple Genius felt strongly that the backup had something corrupt about it so he suggested that we restore this as a new phone and not restore from the backup any longer. We had to manually save all of the photos and contacts to a hard drive before doing this. Once we restored this phone as a new phone, we then added all of the photos and contacts again from the hard drive. We also had to add all of the apps manually. Finally, we tested making phone calls several times and we have not had an issue once. This may help some of you in the future. It is a long process so be prepared for this to take a few hours depending on the amount of files that you have. Good luck!

Nov 2, 2017 12:40 PM in response to deggie

I contacted Apple and they did a complete test of my iPhone 8+. They told me that everything is OK with my iPhone but they know the problem. They explicitly mentioned the new BT5.2 standard as the reason for the connection problems and gave me the „advice“ that Mercedes has to update their BT.

In the eyes of Apple it‘s not a bug it‘s a feature and the rest of the world has to follow.😕 On my remark, that the support for the previous BT-Standard should be only a software issue I simply got a shrug of shoulders..


So I will change my advice, either take a iPhone 7(+), or buy a new car that already has BT5.2 implemented and then choose an iPhone 8,8+,X...

In my case I will talk to Mercedes but I think I know the answer... so I will try to change my iPhone 8+ to an iPhone 7+, we will see how obliging Apple will be😕

Dec 1, 2017 4:39 PM in response to Nuddman

Maybe a breakthrough(at least here). Followed every comment and site’s suggestions on bluetooth connections to no avail. Suddenly I accidentally hit my old Iphone6 and music played on my wireless speaker. Ok that always worked but I named my new I8phone with the same name.... Are my devices confused and accepting my ld device only? Shut my old phone BTooth off and viola! My speaker name finally showed on my new phone device list and music played. Trying auto tomorrow am and will get back. Do you others still have your old phones? Make sure your new “named” phone is the only one trying to get bluetooth going. We’ ll see!

Jan 30, 2018 9:59 AM in response to Rayloriure

I recently got my iPhone 8 Plus (11.2.5), and had some problems trying to use it with my car. I got a VW Golf 2013 VII. I could connect the phone but the connection dropped every 1-2 minutes.


First I tried my iPhone 6 running iOS 11, no problem. Both the media- and phone function worked normally.


I then connected my iPhone 8+ as the media source, and kept the 6 as the phone source. Suddenly the 8+ didn’t drop the connection anymore. It appeared as if it was the “phone-part“ that was the problem.


I then deleted the 8+ from the car, and deleted the car from my 8+. I then reconnected the 8+, but this time I didn’t allow it to sync my Contacts etc. Since then my issues stopped. Give it a try.

Oct 13, 2017 2:38 PM in response to Rayloriure

I’ve had exactly the same problem and I even changed my phone but it’s still dropping. I’ve disvovered some type of solution - you need to take Bluetooth off before you are in car and then connect manually. This way it connects and doesn’t drop - but Apple need to realise this is a real problem. I’m on the verge of taking this back and getting an S8.

Oct 25, 2017 11:44 AM in response to robert_marc

Perhaps in your situation the issue is iOS 11, but not in mine and many others'. iPhone 5, 6 and 7 running iOS 11+ all work fine in our BMW and Honda. Only iPhone 8 (three of them) have problems. In my situation, it is clearly BT 5 causing the issue. It is a safety concern as it doesn't just drop the connection but causes reboot of the entire electronics in the BMW (while on a handsfree phone call, using the AM radio, using onboard navigation). This reliably occurs with 2 different iPhone 8s. My downgrade to an iPhone 7 and my previous iphone 6 (running iOS 11) perform beautifully as they always have. My wife is still having dropped connections with her iPhone 8 in the Honda but it doesn't crash the electronics. These never occurred with her 5 or 5s (before it went through the wash).

Nov 12, 2017 10:34 PM in response to Rayloriure

I just wanted to comment on this thread, as I recently dealt with this issue. I even returned my iPhone 8+ because I thought it was broken. It would pair, but constantly disconnect from the car and not play music . Would happen over and over then it would stop pairing.


I have found a fix that works 99% of the time for me. If I put my phone in a bag, and then in my backseat it works fine. I think there was too much interference with my car and phone. I can’t have it near the stereo. I also noticed just setting it on my backseat didn’t work either. I actually had to put it in a bag (my leather purse) This may not be the solution for everyone, but worth a try. For the record I have a Mazda CX-9 . All other devices connect fine, including the iPhone 6, and Samsung products.

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iPhone 8 bluetooth issues

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