iPhone 8 bluetooth issues

My new iPhone 8 is having all kinds of wonkiness with bluetooth. It refused to pair with my AirPods, repeatedly dropped connection to my 2016 car, routinely loses connection with my series 1 watch and refused to connect to unlock my laptop (all things that I had no issues with before moving over from my iPhone 6). Apple support told me to erase all content, reset and go through a reinstall from a backup (and all the password re-entry etc.) which I did wasting a couple hours of my day. Their remote diagnostic said bluetooth was fine and some of my apps (none to be named) had problems necessitating this restoration from backup. Needless to say, the issue does not seem solved. Anyone else having bluetooth issues with the iPhone 8? All of these bluetooth connectivity issues worked flawlessly on the 6 (with iOS11 and all prior iterations I had) so I may just sent the 8 back and live w/ my 3 year old battery for a while longer.....

iPhone 8

Posted on Sep 24, 2017 7:41 PM

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245 replies

Oct 20, 2017 8:23 AM in response to Rayloriure

We shouldn’t have to downgrade - I love the 8 apart from the Bluetooth problem. I thought it was my car but it didn’t work in my wife’s car so it’s clearly the phone.

I’ve got a workaround which is you have to connect manually every time you start your car - it’s not ideal and Apple need to sort this. It can’t just be a few of us but I haven’t seen a lot about this problem on Twitter. Apple - please help!

Oct 21, 2017 5:24 AM in response to Rayloriure

I do have the same issues! In my case it is an iPhone 8plus (iOS 11.0.3) not working with an Mercedes C-Class (2015).

As mentioned by others, I also had an iPhone 6plus (iOS 11.0.3) which worked perfectly with my Mercedes. It definitely is a security issue, not only because of the temporarily missing handsfree function, but also because of the each time displayed "iPhone connected" message on the Cars display wich all few minutes pops up and is a distraction to the traffic. In my opinion it is quite obvious that it is an issue with the Bluetooth 5 implementation.


APPLE - DO YOUR JOB!! YOU TAKE TREMENDOUS PRICES FOR "SO CALLED" HIGH QUALITY PRODUCTS, SO MAKE THEM HIGH QUALITY!!

Oct 25, 2017 5:09 AM in response to Rayloriure

I am having this problem in my 2011 Subaru Outback. If I'm not actively using Bluetooth, the connection continually drops and reconnects (causing a distraction on my car's console display). Once I get Bluetooth connected and I'm using it for something, it's fine for that "thing," whether it's a podcast, phone call, music, whatever. But as soon as I'm done with it, the connection starts to flake-out again. I also have trouble connecting to my Logitech UE Boombox... Just yesterday I had to forget the device and re-pair.

Oct 25, 2017 11:34 AM in response to Rayloriure

We have 2 brand new iPhone8s running iOS 11.0.3 and a 2012 Mini Cooper.


Prior to acquiring these new phones (like 30 minutes before), two iPhone5s running iOS10+ were bullet proof with the car. Absolutely seamless and had been ever since the iPhone5s units were purchased, including thru all iOS upgrades to 10.


Neither new iPhone8 will pair with the car. We've done all the tricks (Bluetooth on-off, reboot, network reset, etc.). Nothing. And yes we have done the on-off in Settings, not Control Center (which apparently only disconnects you the user and does not toggle the Bluetooth - it remains on).


Since this is a problem showing up in BMW, Honda, Ford and many other brands, Apple has no basis for passing this back to the car dealer.


Details: Bluetooth will see the Mini Cooper as an "Other Device" with a delay only after the Mini requests pairing, but never before. After you request pairing from the Mini, the iPhone will see it as an "Other Device" along with its correct ID code, but will never generate a passkey. It simply hangs until the Mini times out, which happens before the iPhone times out. The the iPhone reports a pairing failure.


Reminder: The Mini Cooper saw the old phones fine. So I upgraded one iPhone 5s to iOS 11. Now it will not pair and shows the same behavior as the iPhone 8 models.


All phones still pair pair nicely with our headsets, etc using iOS 11, but not our car.


It is unambiguously an iOS11 problem, not iPhone model, or car model, or user failures.

Oct 25, 2017 11:44 AM in response to robert_marc

Perhaps in your situation the issue is iOS 11, but not in mine and many others'. iPhone 5, 6 and 7 running iOS 11+ all work fine in our BMW and Honda. Only iPhone 8 (three of them) have problems. In my situation, it is clearly BT 5 causing the issue. It is a safety concern as it doesn't just drop the connection but causes reboot of the entire electronics in the BMW (while on a handsfree phone call, using the AM radio, using onboard navigation). This reliably occurs with 2 different iPhone 8s. My downgrade to an iPhone 7 and my previous iphone 6 (running iOS 11) perform beautifully as they always have. My wife is still having dropped connections with her iPhone 8 in the Honda but it doesn't crash the electronics. These never occurred with her 5 or 5s (before it went through the wash).

Nov 1, 2017 3:54 PM in response to Rayloriure

I just upgraded from the 6s+ to the 8+. I wear Kirkland Signature 6 digital hearing aids synced with my phone. They have worked flawlessly with BOTH of my previous iPhones. Now, when I answer the phone, sometimes the call is in my ears, other times it’s on the phone itself. My digital One Touch glucometer has the same problem. Sometimes after I test my sugar the phone sees the meter, sometimes not. Today I spoke with someone in Apple support. She had me reset all setting on the phone. I tried it and it is still doing the same thing. I am VERY disappointed in Apple. This has a BIG effect on me. I sure hope someone from Apple is reading this a paying attention. I know that I am advising my friends to NOT upgrade to the 8, 8+, or X. I’m starting to see shades of Microsoft.

Nov 1, 2017 5:10 PM in response to GiladGruber

Good news, I thought and updated my IPhone 8+ to 11.1, hoping this would fix my issue as well.

Unfortunately it didn’t...


I was absolutely sure Apple would fix this with this major update, now I‘m curious whether they are aware of this issue.

Does anyone got a reaction from Apple?


Still hoping, but also warning my friends and anyone asking to update, or even change to iPhone 8, 8+ or X...

Tom

Nov 2, 2017 12:40 PM in response to deggie

I contacted Apple and they did a complete test of my iPhone 8+. They told me that everything is OK with my iPhone but they know the problem. They explicitly mentioned the new BT5.2 standard as the reason for the connection problems and gave me the „advice“ that Mercedes has to update their BT.

In the eyes of Apple it‘s not a bug it‘s a feature and the rest of the world has to follow.😕 On my remark, that the support for the previous BT-Standard should be only a software issue I simply got a shrug of shoulders..


So I will change my advice, either take a iPhone 7(+), or buy a new car that already has BT5.2 implemented and then choose an iPhone 8,8+,X...

In my case I will talk to Mercedes but I think I know the answer... so I will try to change my iPhone 8+ to an iPhone 7+, we will see how obliging Apple will be😕

Nov 2, 2017 12:51 PM in response to gluckgluck

Apple doesn't create the Bluetooth standards, they have to follow those set by that group just like everyone else. The manufacturer of the Bluetooth chip in the iPhone has the relevant firmware. Apple does not design the chip or write the firmware. The problems occur when some manufacturers improperly coded their firmware/BT profiles under prior versions. This happened with my car and my company updated the firmware on my car.

Nov 2, 2017 8:27 PM in response to Rayloriure

I am also experiencing the same issue with my 2015 Ford Explorer. I purchased an 8+ last week, and immediately, during my first phone call via bluetooth, my phone calls dropped mid-call. Then, the call miraculously reconnects about 30 seconds later. My bluetooth worked fine with my old model 6.


I am updating my software to 11.1, and they told me to try my phone BT on a different car. If it continues to fail, I will be contacting them again tomorrow.

Nov 2, 2017 10:29 PM in response to Rayloriure

What on earth is the purpose of an Apple sponsored discussion forum when such an annoying and stupid issue has 3 pages of responses without a single word from Apple itself? I have an iPhone 8, and when I connect to bluetooth in my Audi everything sounds like absolute crap and I sound like crap to the party I am calling. I dropped $1,000 on the phone and warranty and remained loyal over the years for this?? Taking it back to Apple tomorrow and walking over to Verizon to get me a Pixel 2. Apple simply isn't the same company without SJ at the helm.

Nov 5, 2017 6:25 PM in response to Rayloriure

I have the same issue with my 2012 Volvo. iOS 11 on iPhone 6 worked fine, new iPhone 8 and the phone calls are crackling (sound fine on iPhone speaker, switching back and forth in the same call) and Siri doesn't always register my requests and sounds crackling when it replies. Doesn't affect my streaming music, just phone calls and Siri. iOS 11.1. Frustrating.

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iPhone 8 bluetooth issues

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