After iTunes 12.7 how can I add custom ringtones from my PC?

One other possibility -- see the * item below -- from Create and manage ringtones in iTunes

Add ringtone to device, iTunes 12.7 or later

1. Connect device to computer.
2. Enable the sidebar in iTunes if hidden.
3. Drag and drop ringtone from Windows Explorer or Finder onto the device where it appears in the iTunes sidebar. *

* Some Windows users have noted that this method fails if they are running iTunes as the administrator. In some cases it may be necessary to exit the BTTray.exe utility before iTunes can be launched in non-admin mode.

See my tips Create and manage ringtones in iTunes and Managing apps with iTunes 12.7 or later. You could revert to iTunes 12.6.3 if you want to be able to manage tones with iTunes the old way. That said you should be able to drag & drop or copy & paste from Windows Explorer to the device where it appears in the iTunes sidebar.

tt2

Did you drag it to the left sidebar as described in Use tones on your iPhone, iPad, or iPod touch - Apple Support

See the "Move ringtones from iTunes to your iPhone, iPad or iPod Touch" section of Use tones on your iPhone, iPad, or iPod touch - Apple Support

My experience has been that you don't need to expand the device, or select it at the top first, but just drop on the name of the device where it shows in the iTunes sidebar.

tt2

You can try copy and paste. If you're using Windows make sure that you're not running as the administrator.

tt2

I am not in admin mode, but I tried it in Admin and it gave me a circle with an slash through it so its unselectable. Then went back to normal log in and it still doesn't work. I copied all the ringtones to the tone folder in the itunes folder thinking it might "link" if the files were in the library but no dice.

I'm not sure if this topic is still active, but I've been having the same problem (as have a ton of people, I guess). I've been trying to get one ringtone onto my iPhone 7 for THREE days now. I was somewhat successful at the end of day 1 as the custom ringtone briefly showed up on my phone, but then I got greedy. I wanted 2 or 3 custom ringtones on there and the iTunes' Gods must have said, "Forget about it!" Upon attempting to sync my 2nd custom ringtone, iTunes DELETED ALL MY RINGTONES!

So, I've tried the following things to attempt to get that single custom ringtone back from my computer onto my iPhone 7 running iOS 11 through iTunes 12.7:

1. dragging and dropping from Windows Explorer to iTunes (both sidebar and the body of "Tones")

2. cutting and pasting from and to the same places as above, using all 3 ways of cutting and pasting

3. uninstalling iTunes 12.7, cold booting, installing iTunes 11, and trying 1 and 2 above

4. uninstalling iTunes 12.7, cold booting, re-installing iTunes 12.7, and trying 1 and 2 above

5. unchecking the box next to Sync Music, clicking the Sync button, then re-checking the box and re-Syncing

There's probably a multitude of other things I've tried, I just can't remember. Suffice it to say I did a Google search on "iTunes 12.7 custom ringtone" and clicked and tried every linked that popped up. I also tried 2 different outside apps: GarageBand and AnyTrans...neither one worked. I use Norton 360 to clean up any issues with quick scans, should they arise.

So, not only did these things not work and not only did iTunes delete my existing custom ringtones from my computer, but the custom ringtones that show up in my Library in iTunes now either have a circle with an exclamation point inside it to the left of the song OR the entire line is grayed out and there's a dotted line circle to the left of the ringtone. Neither will play and neither will let me tell it where on my hard drive the actual .m4r file is located.

I'm pretty much at wit's end. I'm an IT guy, too. I'm having Norton do a Full System Scan right now, which will take a day or so.

Any other ideas?

Doug

I'm having the same issues, and barely managed to get a few tones back onto my phone, but the rest are still circles with exclamations or dotted circles which won't upload. I'm seriously thinking my next phone will not be Apple. No update should ever REMOVE content from a customers phone or computer.

Yes to both of those questions.

I have the same issue "link"

Yes I'm getting the exact same problem. There is a small icon that says "link" as your dragging files into it.