jamal1974 Author

Level 1

53 points

Iphone 8 voice quality issue

Hi,

I got the Iphone 8 on 20th Sept 2017. Transferred data and all settings from my Iphone6s. Took few hours. Started using the phone since then have mainly two issues which are bugging me.

1- True Tone on Iphone 8 gives orangy pictures and the same picture on Iphone 6s looks more brighter and 'whiter'. Turning the True tone helps but again Iphone 6s shows the picture slightly brighter and better than Iphone 8.

2- Voice quality of Iphone 8 seems hollow and not clear as compared to 6s. I have tried the same network on both phones. Have tried different SIMs too. Iphone 8 is louder but the voice quality seems suppressed or 'voice coming from well'. It is not bad, but I can tell the difference. if it was at least same as 6s, then OK, but it seems slightly worse off.

If any one has experience of the above or have any suggestions that would be helpful. Else the phone is getting back for refund. I don't see much difference from 6s to 8 (for the usage I do).

Many Thanks.

iPhone 8, iOS 11

Posted on Sep 25, 2017 2:43 PM

Top-ranking reply

Lee Miles

Level 2

387 points

Posted on Aug 29, 2018 10:00 PM

Have finally solved the voice quality issue on my 8 plus. A tech at Consumer Cellular found the solution. Go to Settings, General, Accessibility, then under hearing, turn off Phone Noise Cancellation.
The other thing that also improves the quality is to turn on Speaker

View in context

83 replies

Mar 27, 2018 1:16 AM in response to Hummingvogel

I tried this and problem persists.

King60

Level 1

8 points

Apr 3, 2018 5:21 PM in response to jamal1974

Im having problems with voice. Folks say my voice fades and they cant hear. Are ya there?

jojoswe

Level 1

8 points

Jun 25, 2018 10:35 AM in response to SeaBrzJo

They won’t in my case as the audio issues doesn’t produce an error in their diagnostic tools.

So annoying. Loved 6s but 7-X are terrible phones.

Calming2

Level 1

8 points

Jun 26, 2018 8:05 AM in response to jojoswe

I agree, see my "calming 2" post below.

CJJ799

Level 1

4 points

Jun 27, 2018 5:43 AM in response to jojoswe

Does anyone know if the iPhone 7 Plus has the same issue, as I am think of downgrading from the 8 if nothing can be done about the issue?

Jul 20, 2018 4:59 PM in response to jamal1974

Constant complaints that my 8+ is garbled and can not understand me.

Jul 28, 2018 8:38 PM in response to jamal1974

I am now having the same problem after 1 yr on Verizon I hear them they don't hear me???

Jul 28, 2018 8:55 PM in response to melchior272

how do you resore after backing up and reset to factory settings? any problems after with data or apps?

Aug 22, 2018 5:28 AM in response to jamal1974

Having same problem w/ hollow sound on my new iPhone 8. Seriously considering returning it.

Sep 6, 2018 5:05 PM in response to rgroefer

I have same problem on a 1 month 8plus. Today I exchanged the phone for a brand new one. SAME PROBLEM.

Sep 7, 2018 2:24 AM in response to AppleDan1

It is hard to tell if it is a Sprint problem, or an iPhone 8 and 8 Plus specific problem. I’ve thought about changing carriers to see if I have the same problem.

Sep 7, 2018 5:08 AM in response to richardrm51

We have the voice quality problem between two iPhone 8 Plus‘ on Verizon. Don think it’s the carrier.

Sep 7, 2018 5:33 AM in response to Rob1sonjr

I have ATT it’s the phone. I had no problem on my 6 plus phone and my wife had no problem on her 6 phone

Sep 9, 2018 11:40 PM in response to rgroefer

My incoming call sound is really bad what can I do about It?

Jun 20, 2018 6:28 AM in response to jamal1974

I'm having the same issue with poor audio. I'm on Vodafone network in Oz. NEVER had a problem with my iPhone 4 or iPhone 5. Decided to spoil myself and upgrade to 8+. Have already returned one phone due to constant issues. Now I'm constantly having people on the other end saying they can't hear me properl, my voice drops out and constant crackling noise.

have done as others suggested, going into settings and turning off "Phone Noise Cancellation" but this was already turned off.

Really disappointed with iPhone 8+. No point going to Apple if they won't acknowledge the fault. 😡😡😡👎-1F3FC;👎-1F3FC;👎-1F3FC;

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Iphone 8 voice quality issue