Apple TV 4K - Control TVs and Receivers

I replaced my Apple TV 4 in my home theater set up with the Apple TV 4K. The Apple TV is connected to my receiver with an HDMI cable, which is then connected to my TV through HDMI. This is the same set up as my Apple TV 4. The Apple TV 4 always turned on and off my receiver and tv when I turned it on or put it to sleep. The Apple TV 4K only does so occasionally. In my settings, when it is not working, the Apple TV 4K has the setting for "Control TVs and Receivers" set to "Off" and will not let me change the setting. If I restart the Apple TV, it will then be set to "On" and control my tv and receiver. However, it will then switch the setting to "Off" and only be corrected if I restart the Apple TV again. Is there a way to get this setting to stay "ON"?

Apple TV 4K, iOS 11

Posted on Sep 26, 2017 6:25 AM

37 replies

MacCourt

Level 1

31 points

Oct 15, 2017 9:13 PM in response to Tech-T

OK I was wondering about that! I tried hooking up my 4th Gen again and it was the same problem so was thinking it might be tvOS 11. I really hope they fix this soon..

MacCourt

Level 1

31 points

Nov 1, 2017 11:48 AM in response to dwayneabailey

Just downloaded next PB of 11.2 and STILL not working. Anyone else have any luck recently?

Nov 7, 2017 7:08 PM in response to dwayneabailey

Follow up for everyone. It started working for me somehow. Haven’t updated yet, just saw that there is an update available. Hopefully it still works after the update

Loki

Level 1

97 points

Sep 26, 2017 6:47 AM in response to dwayneabailey

Hi Dwayne - sorry to not answer your question but you have the same setup I do. Did you by chance have an issue getting HDR enabled while going through the receiver? Mine works fine with my 4K HDR blu-ray player but HDR will not enable thru the receiver, just 4K SDR. Just had a thought on yours actually, is CEC enabled everywhere it should be? I think that's required. While I can't get HDR, I do get receiver control.

mickc82

Level 1

74 points

Oct 8, 2017 10:33 AM in response to MacCourt

My tv has an ARC HDMI port. So it will receive video and audio from sources connected to my receiver and it will also send audio to my receiver. I went with this set up because my receiver only has HDMI 1.4. Supports 4K @ 30 and no HDR so I connected it to my tv directly instead to get 4K @ 60 and HDR and have audio routed via ARC to my receiver.

Tech-T

Level 1

4 points

Oct 15, 2017 8:02 PM in response to MacCourt

I don’t think this is your receiver. I am having the same issue with my 4th Gen and 4K on 2 TVS with 2 different HDMI 2.0 cables. The issue started since the new TVOS. That’s what’s causing the issue. It’s a bug in the new OS that the 4K ships with

Oct 21, 2017 3:24 AM in response to Rod1239

Exact same issue here (AV received Sony STR-DN840).

Already tried 2 Apple TV 4K, both with same issues...

I sent them back for refund and left an online feedback about it.

Back with the trustworthy Apple TV 4th gen until this gets solved.

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Apple TV 4K - Control TVs and Receivers