Level 1

93 points

High Sierra install is frozen

I’ve been running Sierra on a mid 2010 iMac - tried to upgrade to High Sierra last night. Download went fine - install seemed to be proceeding well. However when the bar was about 95% of the way across, it just stopped. Has been this way for about 10 hours now. Computer is getting pretty warm (hot). Would you just shut it down? How do I know if something is going on still? Would you shut it down and just try to restart it? Or would you first try to restart in Safe Mode?

Not sure what is going on, but not thrilled. I do have a Time Machine backup.

Thanks,

Mark

Posted on Sep 26, 2017 6:33 AM

Top-ranking reply

pyroandice

Level 1

4 points

Posted on Dec 15, 2017 1:29 PM

Hi, I hope despite it being a few months that this answer will help some of you. I called Apple support and they say they monitor this forum - but no one from Apple has answered in about 3 months so I have my doubts. Anyway I mention that because on the phone the second tier specialist said that this was a good fix and that I should post it.

You should make a copy of the High Sierra installer on a flash drive and use that to install. High Sierra can be downloaded from the App store, but NOT from the update sections on any of the devices. Those aren't full copies. Make sure you've found the full install in the app store and select "download" underneath the icon.

Copy this to a flash drive or external hard drive.

Eject the drive and insert it into your troublesome computer. Disconnect your internet connection. Open the installer, and follow the instructions. Previous to my doing this, the install froze at 1 hour and 21 minutes. Using this method, the install took a total of 21 minutes. You do not need an internet connection.

Good luck, hope it helps,

Jen

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97 replies

Nov 20, 2017 12:04 PM in response to putnik

All I have is a blank screen. What is a safe mode start?

Nov 23, 2017 10:22 AM in response to gloriafromwashington

Did it indicate what problem cause it to restart? If not, I would restart the computer and try again since you are back at login window. Hope someone else has better idea. Good luck.

Nov 23, 2017 2:32 PM in response to ATHiker95

Happened three times, got stuck in the install, rebooted to no effect. Will give up on High Sierra because another thread claims it slows the machine considerably.

pr1uk

Level 1

21 points

Dec 9, 2017 5:34 PM in response to Superman7373

Well I have never seen an upgrade by anyone that will not load unless you delete your main hard drive !

pr1uk

Level 1

21 points

Dec 15, 2017 1:40 PM in response to pyroandice

REALLY

Is a standard software update so cocked up that it will not just update without buying a second hard drive

REALLY

Dec 16, 2017 11:30 AM in response to pr1uk

My hardwired Macs stalked on the update. My MacBook Pro connected wirelessly had the up date work with no probs.

Sent from my iPhone 6!

Jan 2, 2018 3:19 AM in response to Mark23

Thanks Mark23. Tried but the same result. Logo - Slow loading bar to full. No login window :-(

pr1uk

Level 1

21 points

Jan 3, 2018 8:57 AM in response to mrsurefire

Good for you but I have not seen or heard that Apple as updated the upgrade to work on an iMac [iMac mid 2010] with normal hard drive and currently running 10.12.6.

Mark23

Level 4

994 points

Jan 3, 2018 9:04 AM in response to pr1uk

I never had a problem with public releases of software from Apple. High Sierra was great for me from day one.

Jan 3, 2018 9:05 AM in response to pr1uk

On apple's website. macOS High Sierra - Technical Specifications

pr1uk

Level 1

21 points

Jan 19, 2018 5:24 PM in response to dfsdfsdfzsdfxdfzsdfzsdfzsd

WOW, your joking right ?

I remember when I used to see update ready to install and you used to just click on install "and it just worked"

ste.maxe

Level 1

4 points

Mar 5, 2018 1:35 AM in response to ATHiker95

Same here, I tried everything: High Sierra is not installing. Ridicolous.

Disk Utilities do not tell about any problem, I made 4-5 reboots.

pr1uk

Level 1

21 points

Mar 5, 2018 1:52 AM in response to jezmelb

Have to agree Apple does seem to not care about the end user anymore the last time I tried to upgrade I lost my iMac for 2 days, RUBBISH.

ste.maxe

Level 1

4 points

Mar 5, 2018 5:43 AM in response to pr1uk

I need to setup a Xamarin deployment environment on that Mac, the tools cannot be installed on macOS < High Sierra....but I cannot update in any way!!

ste.maxe

Level 1

4 points

Mar 5, 2018 6:36 AM in response to dfsdfsdfzsdfxdfzsdfzsdfzsd

Nice solution man....but too much requirements for many people!

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High Sierra install is frozen