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Level 1

93 points

High Sierra install is frozen

I’ve been running Sierra on a mid 2010 iMac - tried to upgrade to High Sierra last night. Download went fine - install seemed to be proceeding well. However when the bar was about 95% of the way across, it just stopped. Has been this way for about 10 hours now. Computer is getting pretty warm (hot). Would you just shut it down? How do I know if something is going on still? Would you shut it down and just try to restart it? Or would you first try to restart in Safe Mode?

Not sure what is going on, but not thrilled. I do have a Time Machine backup.

Thanks,

Mark

Posted on Sep 26, 2017 6:33 AM

Best reply

ATHiker95 Author

Level 1

93 points

Posted on Sep 26, 2017 10:39 AM

Well I did a simple reboot and tried to do it in safe mode but I’m not sure I really ended up in safe mode but fortunately that reboot made it work! The bar looks like it was still stuck and it took about 15 more minutes and then suddenly I heard my time machine back up drive spin up for a second or two and the progress bar actually went backwards for a few seconds and then the screen started flashing rather strangely and I saw my face appear with a login box. I hit enter and it started coming to life!

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97 replies

ste.maxe

Level 1

4 points

Mar 5, 2018 1:35 AM in response to ATHiker95

Same here, I tried everything: High Sierra is not installing. Ridicolous.

Disk Utilities do not tell about any problem, I made 4-5 reboots.

pr1uk

Level 1

21 points

Mar 5, 2018 1:52 AM in response to jezmelb

Have to agree Apple does seem to not care about the end user anymore the last time I tried to upgrade I lost my iMac for 2 days, RUBBISH.

ste.maxe

Level 1

4 points

Mar 5, 2018 5:43 AM in response to pr1uk

I need to setup a Xamarin deployment environment on that Mac, the tools cannot be installed on macOS < High Sierra....but I cannot update in any way!!

liv0123

Level 4

2,877 points

Mar 5, 2018 6:29 AM in response to jezmelb

Calling Apple support would be best

https://support.apple.com

ste.maxe

Level 1

4 points

Mar 5, 2018 6:36 AM in response to dfsdfsdfzsdfxdfzsdfzsdfzsd

Nice solution man....but too much requirements for many people!

ste.maxe

Level 1

4 points

Mar 6, 2018 11:29 PM in response to pr1uk

I think exactly the same about Microsoft, it would be much easier with them...and also the upgrade log is VERY poor, it's hard to find out the real problem.

Apr 12, 2018 1:20 PM in response to ATHiker95

I had same problem I enabled journaled disc and hey it worked (in disc utility)

High Sierra install is frozen