Canoscan 8800F (USB) doesn't work w/10.13

Just a note to folks, while my Canon 8800F scanner would work with the existing "Mavericks" drivers under Sierra 10.12.x, it doesn't work with the existing MP Navigator EX 1.0 under High Sierra 10.13 which crashes immediately upon starting. I've reinstalled the software/drivers and still the same (since the update uninstalled quite a few things anyway, i had to reinstall quite a bit of software).

Suggestions welcome.

Running on a iMac 21.5 2017 4k model. I.e. really new mac. Just testing update to 10.13, so far this is the one app (still reinstalling some) that hasn't worked for me.

Posted on Sep 26, 2017 4:07 PM

Top-ranking reply

firesidefromellenville

Level 1

38 points

Posted on Oct 6, 2017 9:55 AM

I had to contact Canon about a similar issue with my Canon multi function printer. They were quick in reply (e-mail) with a link for new drivers for 10.13. Once installed I can us MF Toolbox again and can scan. If you do go to the Canon website and work your way to the driver downloads yourself, watch out for the box about what Operating System you are using. I thought it meant it would auto detect, wrong - you have to use the pull down and select 10.13.

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38 replies

Oct 3, 2017 1:45 PM in response to jquebedeaux

Be sure to let us know what version macOS will run MP Navigator after you get all your VMs installed.

Oct 3, 2017 7:47 PM in response to jquebedeaux

I'm having the same problem. Let's hope Canon catches up quickly and gets some new drivers out! I hoped for a moment that Image Capture might work but alas, no.

Oct 6, 2017 10:00 AM in response to firesidefromellenville

Fireside, Could you please share the link with us?

Oct 6, 2017 10:26 AM in response to jquebedeaux

I see your predicament, also that you are using the Canon Asia website. I am in the states and got a very different page when they sent me the link.

Oct 6, 2017 6:47 PM in response to Matinicus Rock

Sorry to hear that Canon has given up on your scanner after only 7 years, but glad that you can use it with VueScan.

jquebedeaux Author

Level 1

23 points

Oct 12, 2017 3:25 PM in response to dianeoforegon

Preview is great at that! Good point.

jquebedeaux Author

Level 1

23 points

Oct 12, 2017 4:41 PM in response to jquebedeaux

Actually, my university has a discounted rate $3x.xx for parallels i discovered for staff/faculty. But i'm find with VMWare Fusion for now.

GS-JCA

Level 1

10 points

Oct 9, 2017 11:33 AM in response to jquebedeaux

I just resolved a similar issue with a CanoScan 5600f. I contacted Canon Support (see link below) and stated my issue, received a prompt reply (next day) with links to two new drivers and an updated version of "Navigator" for my scanner along with detailed instructions on the installation process. Scanning now works properly with my 5600f and MacOSX High Sierra.

Contact Support

Further, several replies included the suggestion of running a VM instance of an older version of OSX, which of course is an option (not only for un-solvable scanner issues, but other possible situations as well). I can report full satisfaction with VirtualBox, a free VM product from Oracle. I have purchased and used both "VMWare Fusion" and "Parallels" environments, and found VirtualBox to be much more usable with significantly less problems...all at no cost. I am currently running three versions of Windows (XP, 7 & 10) and a couple earlier versions of MacOSX on a MacOSX 10.13 (High Sierra) VirtualBox host with absolutely no issues. Good luck with your 8800F!

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Canoscan 8800F (USB) doesn't work w/10.13