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HsnAlzdh Author

Level 1

13 points

Black screen on login window on Mac OS High Sierra

Hi. I installed successfully Mac OS High Sierra (10.13) on my MacBook 2016 Intel Core m3 yesterday. But i have several problems after that. The biggest problem is i have a black screen with mouse curser only and working keyboard and everything else after sleep or log out or click on login window from fast user switching menu! I test it several time and it is just black again and again. I see login window only when turn on MacBook and every time i have this problem i have to force shutdown it and turn it on again.

1. What i should do? Restore my Mac OS Sierra from Time Machine or waiting an update for High Sierra?!

The other problems are:

- The battery status in login window show wrong status!

- I have two Guest users on login window!! when guest user is activated (see below). One with a strange avatar and an unknown password!! and the other is the real guest user (I never added any user named Guest User before).

- HEIC photos take more time than JPEG photos to open.

2. Where this problems come?! They are related to my MacBook or my OS, or they are High Sierra Problems/Bugs?!

At the end i see a volume named "Other Volume in Container" with 1.75GB capacity in Disk Utility app after High Sierra installed and my MacintoshHD converted to APFS.

3. Is this ok? Should be there this volume? What is it and what it used for?

MacBook, macOS Sierra (10.12.6)

Posted on Sep 27, 2017 12:30 AM

Best reply

HsnAlzdh Author

Level 1

13 points

Posted on Sep 30, 2017 6:14 AM

After several times restoring and upgrade and restore and clean install and .... finally i found the problem!

The problem was Lock Message! Even after clean install High Sierra and everything was ok, immediately after set a lock message in System Preferences -> Security & Privacy -> General -> Show a message when the screen is locked, the problem came back.

I don't know is there anybody have this problem or no, but i think this is a bug because happens for me 4 times by 4 different ways install High Sierra and restore my files and settings, so Apple developers should resolve it.

Currently i removed that message on Sierra and upgrade to High Sierra and everything is ok.

View in context

25 replies

Oct 2, 2017 9:51 PM in response to Nidan.2006

Run diagnostics (hold the button 'D' when apple logo appears) while booting up to check for any errors with the display.

Then, u could always try SMC reset to resolve.

Oct 2, 2017 9:56 PM in response to avsaithreddy

before this,

make sure 'Macintosh HD' disk is selected in 'startup disk' panel (System Preferences-->startup disk).

Oct 5, 2017 5:02 AM in response to Nidan.2006

I also have this issue after MacOS Sierra to High Sierra update. Removing and reinstalling HDMI cable works. Very annoying.

My machine is Mac mini (mid 2011).

Anyone with a fix?

Oct 6, 2017 4:44 AM in response to HsnAlzdh

thanks, sometimes it's just as simple.

though, a less broken-system-setting-solution would be great... @Apple 😉

bechard

Level 1

35 points

Oct 9, 2017 5:43 PM in response to avsaithreddy

Oct 9, 2017 11:52 PM in response to bechard

daemon, nobody, root are standard OS pseudo users. It is 'normal'.

Nov 7, 2017 2:11 PM in response to joakimlaine

Same problem with MacBook Pro 2013. Disconnected HDMI cable and it works. Would like to see a fix or solution.

Nov 7, 2017 2:28 PM in response to rogerro007

I found that if I connect the HDMI cable after startup, then it works.

Temporary solution!

shaharis

Level 1

4 points

Nov 21, 2017 7:44 PM in response to HsnAlzdh

So... now we can't use the "Show a message when the screen is locked",?

Kenu

Level 1

8 points

Nov 23, 2017 12:04 AM in response to HsnAlzdh

Whilst staring/booting the window goes blank and it seems a bar is showing progressing and after finishing the login window appear - this is happening after updating to High Sierra OS.

Black screen on login window on Mac OS High Sierra