iOS 11 cannot sent videos over text to android phones

Hello Kylebull85.
Welcome to Apple Support Communities.
If I'm understanding correctly, you are having trouble sending videos to your wife's Android phone. I will be happy to help.
Check out the following steps to see if it helps from our article: If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Try these steps first

1. Restart your iPhone, iPad, or iPod touch.
2. Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
3. Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
4. If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
5. Make sure that you entered the correct phone number or email address for the contact.

I finally received a fix it seems. I have Verizon. I went to settings-general-about, and a message popped up that said your carrier settings have been updated. After seeing this I'm was able to text my wife videos again. This video I sent just now is 41 secs and 77mb at 1080p 30 fps. I believe she still receives it as bad quality though.

@ seabright, this is weird I posted this message the same time as you lol. I have the same 30.1 carrier update as you. When I noticed this update, it fixed the problem for me. Nice!

I hate iOS 11. I can’t send videos even after trying everything they’ve said to check. My battery life will charge & drop by 5-10% depending on whether using my phone or charging it. Even more frustrating is I can’t send it even after enabling WiFi calling. I wish I could just undo the update. It’s HORRIBLE!!!!!!! I keep getting the red exclamation mark said message failed.

I am having the same issue and even took it to a Verizon store and they did all you suggested. Basically they said there isn’t anything they can do and that the video quality is too high for the android phones if the video is more than 2 secs long. This is very very frustrating. In group texts the iPhone receive everyone and the androids get a black screen and sometimes sound. I am very unhappy!

This is not only a problem sending to Android phones. I cannot send videos to any phone aside from my fiances. An iphone. But I tried to send the same video to other people with iphones and it did not work.

Nothin has changed with video format. I can no longer send videos, no matter length, format anything. Directly after the download of the new update. I wish they would update and leave all my settings.

I had the same issue. I found that it was because I was recording in 4K and the people I was trying to send the videos to didn’t have phones that support that.

I changed to 1080p, just to check it out, and it worked. I’m not making those people update their devices!!!! Hahaha

Since NO-ONE begging for help in this thread has given a SINGLE INKLING of what steps they‘ve taken to troubleshoot the issue (an all-too common failing here) I’d say the response was as helpful as it could be.

I posted that I went to the Verizon store, spent 4 hours on the phone with Verizon and also did what the first person was told by Apple support. What else should we be doing? It’s ovious that since all of us are having the same issue we should be getting another response from Apple.

I am having the same problems since I did the new IOS update. I use to send video messages trough a group text with both Apple and Android and never had a problem. Now they won’t send even in a single text to Android.

I wouldn’t say suggesting that ALL of the individuals that are having this problem have their recipient’s contact info wrong is helpful. However, I did think that the response was from Apple support. If it wasn’t, I definitely apologize. I clearly have no solution but believe it’s useful to point out that many of us are having the problem (there are various other threads with the same issue) and interesting that none of the tech articles about iOS 11 mention this as a potential problem

I was having the same problem after this most recent update - I couldn’t text photos or videos to android users or receive photos from them. I finally figured out that turning on my cellular data AND going into settings > messages > low quality image mode and turning that on “fixed” the problem. And just FYI, low quality image mode is literally the last of the options in messages so keep scrolling all the way down. I hope this helps! I also hope they fix this in the next update!!

Yeah, that's not the fix. This issue isn't even related to SMS. It's an issue of MMS messaging. Even simple texts of more than a certain character limit can't be sent, as these are converted to MMS. Even in Messages on my Macbook and Mac Pro, I'm not able to consistently text coworkers.

Getting more and more angry with Apple by the minute, and ********* like Johnathan Burger certainly don't help.

I am also having this issue. I have tried turning on low quality mode and that does not work. I am shooting in 1080p at 30fps. If the video is 11 seconds or less it will send, but if it is longer it will not. It used to downgrade the video quality to send it but now it just plain fails.

I reported the problem like the second day after the upgrade came out. I had a call with Apple Support on the 2nd that didn't fix anything and hadn't heard back. Reading some of the responses I tried changing the video quality. I was on 1080/30 fps so I took it down to 720. I recorded about a 30 sec video and was able to send it to non iphones. (I've already gone through the steps of clean reinstalls, upgraded to 11.0.3, and checked all those message settings). After the video sent I then set it back to 1080/30 and a new 30 sec video also sent. So maybe the flipping of the setting is enough to fix the issue.

The one issue that I still need fixed is that any videos I recorded before I flipped the setting still won't send to non Iphones. Since I was able to send a video, that tells me its not carrier settings (unless something changed in the past day). I have a 7 Plus through Verizon.