iOS 11 cannot sent videos over text to android phones

Hello Kylebull85.
Welcome to Apple Support Communities.
If I'm understanding correctly, you are having trouble sending videos to your wife's Android phone. I will be happy to help.
Check out the following steps to see if it helps from our article: If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Try these steps first

1. Restart your iPhone, iPad, or iPod touch.
2. Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
3. Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
4. If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
5. Make sure that you entered the correct phone number or email address for the contact.

I had the same issue. I found that it was because I was recording in 4K and the people I was trying to send the videos to didn’t have phones that support that.

I changed to 1080p, just to check it out, and it worked. I’m not making those people update their devices!!!! Hahaha

I was having the same problem after this most recent update - I couldn’t text photos or videos to android users or receive photos from them. I finally figured out that turning on my cellular data AND going into settings > messages > low quality image mode and turning that on “fixed” the problem. And just FYI, low quality image mode is literally the last of the options in messages so keep scrolling all the way down. I hope this helps! I also hope they fix this in the next update!!

I found out today I had the same problem with iOS 11.0.3 on two separate messages with video in HDR. So I turned “OFF” HDR on my 6s and sent a “test” video message to a known Android user and it went through. So I don’t know the difference in quality between the on and off but it worked. I expect that anything recorded in HDR will not be able to be sent to Android users until Apple updates the iOS.

From what I learned about the new Apple Software, their new software 11.0.3. supports a High Definition that can't be shared with Android users at this point in the software. I don't remember where I read this but it was threads looking for an answer to my problem when I sent a video to a group that contained IPhone users and Android users. The message failed to them and when I sent the same new 11.0.3 ios video to an android user it failed individually as well.. It was only when I turned off HDR on my 6s with 11.0.3 and took a video that I could send it to an Android phone. So until Apple fixes this, you'll need to turn off HDR in your phone to share with multiple non iPhone users as I did test my HDR with a IPhone user from the original video and they were able to receive the video. I'm not sure what the difference in the video is but it should help with your casual videos.

Resetting the network settings in Settings->General->Reset solved this issue on both my phone (iPhone 7 with iOS 11.2) and my wife's phone (iPhone 8 with iOS 11.1).

I finally received a fix it seems. I have Verizon. I went to settings-general-about, and a message popped up that said your carrier settings have been updated. After seeing this I'm was able to text my wife videos again. This video I sent just now is 41 secs and 77mb at 1080p 30 fps. I believe she still receives it as bad quality though.

@ seabright, this is weird I posted this message the same time as you lol. I have the same 30.1 carrier update as you. When I noticed this update, it fixed the problem for me. Nice!

I found out today I had the same problem with iOS 11.0.3 on two separate messages with video in HDR. So I turned “OFF” HDR on my 6s and sent a “test” video message to a known Android user and it went through. So I don’t know the difference in quality between the on and off but it worked. I expect that anything recorded in HDR will not be able to be sent to Android users until Apple updates the iOS.

SaLlyJe88 wrote:

I too have Verizon and CAN send videos to iPhones users regardless of WiFi or LTE network. It’s sending it to droid phones that is the issue. Whether I’m on WiFi or not, it won’t send. 10 sec clips or longer. Nothing fixes it. I’ve updated my phone to the most recent. Hard reset my phone and even simply shut it down and restarted it back up. All signs point to nothing fixing it.

What carrier settings version do you have? Verizon released a new one a couple of days ago. People have reported that it resolved the issue for them. I'm showing 30.1.

Go to Settings>General>About>Carrier Version.

If you're showing a lower number, got to Settings>Phone. Opening that will often trigger the update. If that doesn't work, I'd suggest Settings>General>Reset>Reset Network Settings. You'll lose saved WiFi passwords but nothing else.

Same issue for my wife on Rogers. At the latest carrier settings for Rogers, tried swapping to 1080 60fps and it worked for 18 seconds, tried 1080 30fps at 38 seconds and it worked-a 44 second video refused to send.

Reset the network settings and BAM, the 44 second 1080 30fps video now sends. Seems like a malformed configuration that was cached and the reset cleared it.

Feelaokay wrote:

My wife has an iphone and I have an android.. When she sends me a brief text message it is being sent as a text message and not an iMessage (green bubble.) These I can see. When she sends me a mass text because I forgot to feed the cat or fold the laundry in the dryer (several hundred characters) I don't receive these. Also she can't send me any pics. In an odd way this defect may be a blessing, however she gets pretty angry when I don't respond (to her text message or pics.) Note: This has only started happening since she updated to iOS 11.

For her to send you a long message or a picture, you both need to have MMS enabled on your accounts. You both also need to have a cellular data connection. Your wife can check on her phone to make sure she has MMS turned on in Settings>Messages>MMS>On

I figured it out. If you go into your camera settings and turn off 4K recording... you can now send video sms messages. I guess 4K videos are too blare for sms messages.

Goto settings>camera>video record. Set record to 720p at 30fps.

What worked for me was changing the Settings > Camera > Formats > Most Compatible

I found a solution!! The new update turned my cellular data off. My phone has only been using wifi for the last month.