iOS 11 cannot sent videos over text to android phones

The same for me. I have not been able to send or receive any pictures from my mom or anyone else with a Android phone. Pretty frustrating. I would have thought Apple should have had a fix and update for this by now. 😠

BTW "Jonathan Burger" NOT FUNNY!!

I found out today I had the same problem with iOS 11.0.3 on two separate messages with video in HDR. So I turned “OFF” HDR on my 6s and sent a “test” video message to a known Android user and it went through. So I don’t know the difference in quality between the on and off but it worked. I expect that anything recorded in HDR will not be able to be sent to Android users until Apple updates the iOS.

I tried sending a video to an android phone with no luck, turned around and sent same video to an iPhone no problems what so ever. I’ve never had an issue til recently. This particular video was sent to the same android phone before.

Thanks for this tip. I wasn't able to send a video at all past 10 seconds on 1080p 30 fps until I turned off HDR. However, even though my wife's Galaxy s8+ received it, the video quality is very bad even though I recorded it at 1080p 30 fps. I'm pretty angry because my 6s used to send her good videos without issues. I bought the iphone 8 this month and cant send her any decent videos at all.

UPDATE: This issue is very complicated. I tried all tips in previous comments. This is my current tests and diagnosis. If this can be shared with apple someone please call this info in. I have HDR turned off, most compatible selected and have tried these sent to my wife's Galaxy S8+ on Verizon:

1) 21 seconds, 38 MB, at 1080p 30 fps sent successfully but real bad quality on wife's phone

2) 22 seconds 19 MB and 40 seconds 33 MB at 720P sent successfully. Quality is better than the 1080p but still a little blurry.

3) 1 min 1 sec 55MB at 720p not sent successfully. Tried to downsize the quality with an app and sent it at 1 min 1 sec and 19mb and it still didn't send.

Conclusion is very confusing. It can send at 1080p for 21 seconds at 38mb. Can send at 720p for 40 seconds at 33mb. But cannot send 720p past 1 minute of video even though it was shrank from 55mb to 19mb.

So, besides this most unhelpful response, is Apple doing anything serious to address this most ridiculous of issues with yet another iOS update or not?

I have to send my non Apple using friends multiple text messages as anything over about 240 characters refuses to display. This in addition to the video debacle. Please get it fixed or let me turn in my phone for a complete refund.

Yesterday I spent an hour on the phone with an advanced senior tech support specialist with Apple. She did a share screen session and I was able to show her the videos I tried to send. I also reported a camera roll bug that rearranged my photos. I expressed how P1$$ed I was because I spent $1000 on a phone that does worse than my perfectly functioning Iphone 6+ which was 3 generations behind. She told be to submit this info to apple.com/feedback which I did. She said that feedback link is taken very seriously and they actually read everything people submits. She also said there were others reports of the problems we are having that they are aware of. It's just a matter of time before their programmers include these issues in the next update once they have identified the problems, but as of now there is no update patch.

Will_drift,

I have been trying to get this resolved since before the iOS 11 .0.2 release. This has been going on for over 6 weeks with me and I’m beyond pi$$ed and and have a senior adviser as well who keeps giving me the run-around. Today’s suggestion was to use my carriers messaging system until their engineering team figured out how to resolve this. I have a 6S+ so please know it’s the software, not the device.

I found out today I had the same problem with iOS 11.0.3 on two separate messages with video in HDR. So I turned “OFF” HDR on my 6s and sent a “test” video message to a known Android user and it went through. So I don’t know the difference in quality between the on and off but it worked. I expect that anything recorded in HDR will not be able to be sent to Android users until Apple updates the iOS.

From what I learned about the new Apple Software, their new software 11.0.3. supports a High Definition that can't be shared with Android users at this point in the software. I don't remember where I read this but it was threads looking for an answer to my problem when I sent a video to a group that contained IPhone users and Android users. The message failed to them and when I sent the same new 11.0.3 ios video to an android user it failed individually as well.. It was only when I turned off HDR on my 6s with 11.0.3 and took a video that I could send it to an Android phone. So until Apple fixes this, you'll need to turn off HDR in your phone to share with multiple non iPhone users as I did test my HDR with a IPhone user from the original video and they were able to receive the video. I'm not sure what the difference in the video is but it should help with your casual videos.

Ever since the update I’ve been having this same problem. I have full service. I even tried turning on my WiFi to see if it’d send then. All buttons are to send SMS/MMS. I’ve hard restarted my phone. I’ve just simply restarted my phone. Still NO change. I even went through the list as to what Apple sent you in response to go through. NO CHANGE. Still problems. This iPhone 7 is only 2 months old. No drops no damage of any kind and I wish I NEVER upgraded. My pandora crashes too, EVERY SINGLE TIME I open it. I’ve uninstalled it and reinstalled it and no changes. I may not be an Apple user for long.

Check if you have another update. I called Apple direct and the person assisting me asked me to check if I had another update. Although I did not get the flag, there was another update. After completing the 2nd update, I could send pictures and videos again. Good Luck!!

Look at my post above regarding my troubleshooting. Turning off HDR helps you send a little bit longer videos but it still doesn't resolve the issue. To all who post a potential solution, please read everyone's post and don't assume that your fix for your problem helps everyone. Phones have variations of issues. My iphone 7 indexed all my camera roll photos all funky after a hard reset because I was trying to solve this problem, and all my photos disappeared and reappeared but years were now out of order. I haven't seen anyone else with this issue so this shows how complex problems can be for individual phones. I turned off HDR and was able to send a little bit longer 1080p 30 fps and 720p videos, yet I cannot send a 720 video that is longer than 1 minute even though it takes up only less than 50 mb. When I shrank the 1 minute long 720p video to nearly 19mb with an app, I still couldn't text my wife's Galaxy S8 or other's Galaxy S8 phones (I made sure this wasn't localized to only my wife's phone).

BTW I see a new update today and will see if this helps. Our issue wasn't reported as a fix on the "about this update" section.

Even though I did the ios11 update, Im still having the same issue. I recorded a 30 second video in 1080p 30 fps and couldnt send it. As a reminder this is from my iphone 8 on verizon to all android phones. I was able to shrink that 30 second video to 10mb, still 30 seconds long, and send it to my wife’s android. She still receives it as very bad quality video though.

I upgraded to 11.1 on my 7 plus yesterday and still couldnt send videos. Even short less than 30 seconds to non IPhones. I’ve previously done all the various troubleshooting and settings checks. Yesterday I got my iPhone X and set it up as a restore from my recent backup. Now I have no problems. I even went back to the last video before I upgraded to iOS 11 and sent with no problems. Very interesting as I see it.