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Kylebull85 Author

Level 1

42 points

iOS 11 cannot sent videos over text to android phones

Ever since the iOS update I can no longer send videos to my wife’s android phone through text message.

Posted on Sep 27, 2017 3:38 AM

Top-ranking reply

brenden dv

Community Specialist

Posted on Sep 29, 2017 2:17 AM

Hello Kylebull85.
Welcome to Apple Support Communities.
If I'm understanding correctly, you are having trouble sending videos to your wife's Android phone. I will be happy to help.
Check out the following steps to see if it helps from our article: If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Try these steps first

Restart your iPhone, iPad, or iPod touch.

Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.

Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.

If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.

Make sure that you entered the correct phone number or email address for the contact.

Cheers.

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129 replies

Jan 12, 2018 12:21 PM in response to Feelaokay

Feelaokay wrote:

My wife has an iphone and I have an android.. When she sends me a brief text message it is being sent as a text message and not an iMessage (green bubble.) These I can see. When she sends me a mass text because I forgot to feed the cat or fold the laundry in the dryer (several hundred characters) I don't receive these. Also she can't send me any pics. In an odd way this defect may be a blessing, however she gets pretty angry when I don't respond (to her text message or pics.) Note: This has only started happening since she updated to iOS 11.

For her to send you a long message or a picture, you both need to have MMS enabled on your accounts. You both also need to have a cellular data connection. Your wife can check on her phone to make sure she has MMS turned on in Settings>Messages>MMS>On

Jan 13, 2018 2:04 PM in response to kolsvein

kolsvein wrote:

Any update on this? I've tried the steps above and still no solution. I also think it's related to the iOS 11 update. It's been happening all fall/winter.

If it were, it would be happening to a far larger number of people. What did your carrier say when you contacted them?

Sep 28, 2017 7:15 PM in response to Kelbell52

So stop using android phones.

recorey

Level 1

9 points

Sep 28, 2017 9:16 PM in response to Kelbell52

I'm having the same issue as well. Did all of the above and no good.

Kylebull85 Author

Level 1

42 points

Sep 29, 2017 2:19 AM in response to brenden dv

No that does not help. I’m pretty sure it’s from the iOS update. I never had a problem until I updated my phone

Oct 8, 2017 11:17 AM in response to Kylebull85

I thought I find the answer by turning off mms but the user on the other end got this instead:

Sep 30, 2017 2:02 PM in response to Johnathan Burger

I don’t, but my coworkers do. I shouldn’t be limited to who I can send video too.

Sep 30, 2017 2:03 PM in response to Kylebull85

So now what? Do we get any actual help?

Oct 3, 2017 4:44 PM in response to Kylebull85

I had the same problem sending videos to droid losers. I mean users. And it was because I was shooting in 4k.

Tamz1120

Level 1

4 points

Oct 5, 2017 11:06 AM in response to Kylebull85

I’m sorry I can’t help but I’m having the same problem. Did you ever figure out why you can’t send MMS to Androids?

Kylebull85 Author

Level 1

42 points

Oct 5, 2017 11:50 AM in response to Tamz1120

No I still haven’t been able to fix it or get help

Oct 6, 2017 9:39 PM in response to brenden dv

Incredibly unhelpful. We know how to send videos via text. It stopped working immediately following Update to iOS 11. Can you please address the initial question??