Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Password Screen Flashing on iTunes 12.7

Hi,


I have had an issue since installing iTunes 12.7 with the password screen flashing and causing iTunes to freeze. This has not happened with any prior versions. I am running Windows 10. I have tried multiple re-installations to no avail. I thought perhaps it was a conflict with a video driver, an antivirus program, etc. No luck. Any suggestions will be appreciated.


Thanks.

Posted on Sep 27, 2017 4:16 AM

Reply
Question marked as Best reply

Posted on Sep 28, 2017 12:30 PM

I had the same issue - iTunes would open up then ask for apple id. After inputting apple id the dialog box would stay on screen but the password would start to flash. I couldn't do anything within iTunes. Had to go into Task Manager and shut iTunes down (End Task). I tried opening it three times and ended up with same results.


My fix that worked for me:

Reboot Windows 10 Pro V. 1703 OS Build 15063.608

logged in as Admin

Went to google (Firefox V. 55.0.3 Used in my instance) and searched iTunes

Downloaded iTunes from https://www.apple.com/itunes/

Ran download of new iTunes

Choose "Repair" option

Repair finished

Opened new icon and iTunes opened without error.

The current version of iTunes I currently have is 12.7.0.166

Fully functional inside iTunes

Hope this helps

54 replies

Jan 2, 2018 1:24 PM in response to ejs6263

I had the same issue and did not have to follow the steps in the previous reply. The following worked for me:


1) close iTunes - you will need to use Task Manager and end task to do so, since iTunes is essentially unresponsive while the flashing screen is up.


2) disable your network adapter (either wireless or wired) to disconnect from the internet


3) launch iTunes while the network is disconnected


4) re-enable your network adapter


The issue appeared to resolve for me after performing those steps, I did not uninstall or re-install/repair.

Jan 22, 2018 5:50 PM in response to ejs6263

I am going through same, what makes it worse is that I had forgotten my AppleID and HAD to wait 14 days for recovery - that in itself was infuriating ... NOW, when I setup my phone and go to Itunes to connect, I have had the flashing password too - I have uninstalled properly, restarted and reinstalled - all to no avail ...I am beyond frustrated

Jan 22, 2018 10:56 PM in response to ladytams

Hi there, did you try the steps posted above?


I copied and pasted for you to quick reference:


1) close iTunes - you will need to use Task Manager and end task to do so, since iTunes is essentially unresponsive while the flashing screen is up.


2) disable your network adapter (either wireless or wired) to disconnect from the internet


3) launch iTunes while the network is disconnected


4) re-enable your network adapter


Best of luck ~

Mar 19, 2018 6:27 AM in response to ejs6263

I have had this problem on and off with iTunes running Windows 7 Pro. The first thing I did was change my Apple ID password. The second thing I did was log on to my Apple account online and found that I had two instances of the "device" laptop I was having the flickering on. I clicked on one of the devices and both disappeared. When I logged back in from this same device and put in my new password, everything fixed itself. Now I only have one instance of the "device" in my account page and no flickering password sign-in. I am not exactly sure of the technical reason for my issue, but it could have been the multiple instances of the same device accessing Apple online which was causing the problem. Give it a shot.

Apr 29, 2018 5:04 PM in response to ejs6263

I experienced the same issue. Wanted to avoid downloading the reinstalling the repair especially because it sounds like that didn't work for everyone. Disconnecting from the internet let me use iTunes locally but I really wanted to sync changes to my iCloud library. Here's what I did....

1) Reboot

2) Disconnect from internet

3) Start iTunes

4) Select Account - Sign Out -- that gave me an error message since I wasn't online but put iTunes into a signed out status

5) Close iTunes

6) Reconnect internet

7) Start iTunes

8) Select Account - Sign In


This allowed me to login and use iTunes online without getting the flashing password dialog. Hope this helps someone else.

Jul 6, 2018 6:35 PM in response to ejs6263

I tried doing a repair on the app via Win10 apps/features menu and no luck. Best workaround, which isn't a great fix at all, is to click cancel/X on the dialogue box and not input my password. Can't make purchases but you can use iTunes for your personal library already on the machine and add/remove tracks as usual without using the Store downloads. If you're just using iTunes for a music manager this is your best way forward until they update.

Jul 7, 2018 10:39 AM in response to Byte314

Unfortunately, the repair option, which would make sense, does nothing to solve the issue - at least on my end. I did the disconnect from the internet option and it seems to be working fine for the time being. If you don't have easy access to ethernet cables and are on Windows 10 do the following without leaving your seat:


-Find the internet connection icon in your taskbar. If you're wired it looks like a computer monitor with a small cable on the left side of it. If you're wireless it'll be a wireless broadcast signal.

-Right-click and select Open Network & Internet Settings

-You'll see a few images showing your connection status and path of internet, look below all of that and click on "change adapter options"

-Right click on the adapter shown (Ethernet or wireless will be shown) and probably not many other icons, if any (tip: the active one, which you're going for, won't have an "X" over it and if you're wired you'll want to use the ethernet option, wireless connections need right-clicking on the wireless option)

-You should see the very first option on the drop down menu that says "disable" - select this to disable your network adapter and leave the window open so you can come back quickly

-Close out iTunes if it's not already closed

-Re-open iTunes with the network adapter disabled

-Wait a few seconds then return to the network adapter window you were using a moment ago

-Right-click the same adapter and now there should be an option to "enable", click that to re-engage the network adapter and restore internet connection to your computer


iTunes shouldn't prompt you to sign in again. If it does, enter your password. The glitch was the program not accepting your login and constantly flashing the sign in prompt over and over. Hopefully, you will no longer have that issue now and you can browse iTunes without issue.


If you still have the issue, my best advice then is to click "cancel" or the "X" button until the prompt goes away. It resurfaces every 20-30 minutes as best as I can tell if you go that route but the application seems to be fully functional since I'm technically signed in.

Password Screen Flashing on iTunes 12.7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.