Problem with caller ID after update to iOS 11

After update to iOS 11 I have problem with caller ID. If I calling,on the other side tell me: “why you have block caller ID?” I have to any time on day push off and on setting. Half days is evrithing OK, but for a while is problem with caller ID again. Can you help me, please?

I have iPhone 7+

Posted on Sep 27, 2017 11:12 AM

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56 replies

Oct 6, 2017 2:25 PM in response to Milano78_12

The caller ID problem is real. I have the confirmation from APPLE saying that many people are going through this. It is an iOS 11 issue.


meantime, the best is to keep contacting apple to get your issues heard.


problem: after updating to iOS 11. Outgoing caller ID doesnt work. The recipient sees private number or unknown number. Toggling off and on the show my caller ID button resolves it temporarily.

Oct 4, 2017 9:07 AM in response to Milano78_12

Same problem here. I couldn't find your thread so I made new one earlier today.


Hope Apple addresses this issue sooner, since people I do business with are declining my calls because it's showing on their devices as No Caller ID.

Oct 12, 2017 3:08 PM in response to Milano78_12

Ive been having the same problem with my Iphone 6. Just updated to ios 11.0.2 yesterday and everyone I call is getting "Unknown Caller" Tried turning bluetooth off, so thats not the issue here, checked my settings and Show Caller Id is switched "On" tried also turning on and off, Still nothing. I am with Telus in Canada and I have poor cell reception in my new neighbourhood, so I use wifi calling when in my house. I tried turning on Airplane mode and made a call using only wifi calling and my caller ID now shows up. Great for when Im home but when Im on the road no luck. Get this fixed apple, My clients aren't answering my calls and they cant call me back if they don't know its me.

Oct 12, 2017 6:32 PM in response to chrisfromvaughan

Hey! So the best thing to do in the meantime is go to settings>cellular>cellular data options>Enable LTE: data only or OFF


The problem seems to be with LTE calling. This is a work around for the mean time until Apple comes up with a fix in a new version of OS. The downside is that you may possibly lose wifi calling and LTE calling but regular calls will work, and your clients will call you back.

Oct 16, 2017 9:23 AM in response to ChrisJ4203

tq king


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Problem with caller ID after update to iOS 11

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Check in Settings to ensure that Caller ID is turned on. If it is and

still not working, then contact your carrier. They are the ones that push

through Caller ID. They control it.

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Oct 19, 2017 12:19 AM in response to Milano78_12

Same thing here. Since I got the ios 11 it’s constantly appearing. Really disturbing to introduce myself again and again to my business partners / family / friends. I’ve had a lot of trouble with ios 11 (e.g.: it automatically set a password for my iphone backup in itunes, eats up the battery within half a day, etc), terrible update, WORST ios EVER, terribly disappointed in apple.

Oct 20, 2017 12:52 AM in response to myxxbyxx

I also called my carrier - Telenor Bulgaria and they’ve said the only thing they can do is to fully disable the “show my number” feature which does not suite me, since i want to be able to hide my number when i have to. They’ve also said that other Telenor customers have contacted them with the samw issue.

Its iOS related 100%

Oct 20, 2017 2:09 AM in response to DNVIEIRA

I don't think so, because the same problem occurred with my girlfriend's iPhone 5S and she never uses any Bluetooth device.


The only solution we have to figure out here in Hungary is to call our carrier and ask it to disable the "hide Caller ID" function. There are phones with three option for "send caller ID" function. Send, hide and "use carrier settings". If you select the "use carrier settings" option, the phone will use the the carrier's default settings. For example the Hungarian Telekom usually hides the ID, but the Telenor doesn't. But if the "hide caller ID" function is enabled on the carrier side, BUT you choose "send caller ID" on the iPhone settings, the iPhone's setup should override the carrier's settings. Due to the lack of "use carrier settings" option the iPhone should always override the carrier's setting in that way you choose, but it looks like this function is not working properly.


So the best you can do is call your carrier to disable the "hide caller ID" (or enable the "send caller ID" depending of the carrier) function on your number. It worth a try. (By the way you can try to use your carrier's app (if it exists) to set it up correctly)

Oct 26, 2017 2:46 AM in response to Milano78_12

(Reply from Sweden)


Got tips from a friend and it's helping me on a day by day basis. I still need to actively do this every other day, but it's the least bad solution I have found.


Go to Carrier/Network selection: switch off

Go back to Phone/Show my caller ID and now it's possible to turn the button on


If you go back to Carrier/Network selection, it has now switched to "Automatic" by itself.

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Problem with caller ID after update to iOS 11

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