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apple tv 4k won’t wake from sleep

Lights respond on front of ATV4K to remote after going to sleep but it won’t display anything. I have to reboot by replugging power or holding the menu and home buttons for several seconds.

Posted on Sep 27, 2017 1:00 PM

Top-ranking reply

dfq

Level 1

9 points

Posted on Oct 9, 2017 6:09 PM

I bought 2 Apple 4k TVs. One of them works without issue.

The other one will not wake from sleep mode after an extended time. The only way I've found to wake it up is to unplug from power and plug it back in. I've also noticed that it is slightly warm to the touch.

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59 replies

mlody_me

Level 1

29 points

Apr 20, 2018 4:01 AM in response to mlody_me

I left my Apple TV 4K to do its own sleeping and it appears that since I started to do that, I am able to wake it up without any problem. I didn't even mess with the HDMI cables or anything else, just let the ATV 4K sleep on its own and things are back to normal.

Apr 27, 2018 7:45 AM in response to alpsgaja

Please report your problem to Apple Support !

This fault of the Apple TV is well known at Apple, but if more people report the problem, it is more urgent for Apple.

This advice is given from Apple Support German to the community.

markfug

Level 1

8 points

Apr 29, 2018 4:13 PM in response to Hippman66

I did have that problem of turning itself off. Only unplugging/plugging would get power back. I think there is a secret sauce out there for everyone. My first Apple tech support call couldn't get me on the right path. They told me wipe and start from scratch; all that did was waste my time. However, I did a lot of poking around on different forums to get me on the right path. So, good luck. Roku was a simpler device, but I wanted Airplay.

steve626

Level 6

11,435 points

May 4, 2018 8:44 PM in response to mlody_me

mlody_me wrote:

I left my Apple TV 4K to do its own sleeping and it appears that since I started to do that, I am able to wake it up without any problem. I didn't even mess with the HDMI cables or anything else, just let the ATV 4K sleep on its own and things are back to normal.

I had the same experience -- we just let the Apple TV go to sleep on its own now and it wakes up fine when the remote is touched.

Oct 19, 2017 7:24 AM in response to svenfromashford

Latest beta brings back the sleep problem :(

VikRose

Level 1

9 points

Dec 22, 2017 6:19 AM in response to bournandel

I have the same issue. I went and got it replaced and it still has the same problem. I don't quite know what the problem is, but it isn't a hardware issue.